Register your pending complaints at BSNL Online Complaint Portal to reach higher authorities

Telecom Major PSU Bharat Sanchar Nigam Limited provides BSNL online complaint portal to reach higher authorities. It is a facility for all its mobile, broadband, landline, WiMax and other BSNL service customers. It is to bring notice to higher authorities about long pending complaint issues for any BSNL services via simple public grievance BSNL online complaint portal.

This Public Grievance Complaint Management System of BSNL is one of latest productivity enhancement tools. It is an integrated complaint booking portal via a single platform. Nowadays everything depends on the rating or reviews. If we want to purchase or opt for any new service, we will Just do market research read any reviews and ratings given by peers. The same concept applies to all types of customer services.

In the case of BSNL, if there is an issue with a landline, mobile, broadband, WiMAX, BSNL online payments. And also disconnections after BSNL bill payment, misbehavior by staff or low broadband speed, you can raise the issue at BSNL online complaint portal. The same complaint will be monitored by BSNL headquarters(corporate office) of BSNL situated in New Delhi or at circle level and will resolve the complaints within specified period issued by BSNL/TRAI.

At first, BSNL customer should have to book their grievances at BSNL Selfcare Portal, or at Tollfree complaint numbers of 198 (Local authorities for immediate attention for the service), or at 1500, 1502, 1503, 1504, etc… accordingly as per complaint nature.

Even then, if there is no solution for that, after seven days of the old complaint, follow the below procedure to register at BSNL online complaint portal to reach higher authorities. Booking a grievance on this BSNL online complaint portal is very simple.

How to book complaint at BSNL Online Complaint Portal (Public Grievance Online Complaint)

  • Open your web browser.
  • Just log in to BSNL online complaint portal (public grievance registration form) at to reach BSNL higher authorities.
  • Lodge / Register your complaint by filling the actual information.
  • Select Telecom Circle or State
  • Enter the original name of the subscriber
  • Type complete address of the customer
  • Enter your BSNL connected exchange code or the name of the village/town/city
  • Submit your email address and contact number to help BSNL for necessary details if required.
  • Enter your BSNL SSA code or your district from the drop-down list
  • Submit correct phone number with STD code
  • Select proper grievance nature from drop down list to reach actual authority
  • Fill the complaint information in brief (if required) within 200 words to know about the complaint.
  • Click on submit.

bsnl online complaint portal

Then you will get one complaint ID at this BSNL online complaint portal. Note down the number, so that you will have the reference in future. The allegations of long pending even not cleared lodged in BSNL Selfcare Portal or directly can book in this Public Grievance BSNL online complaint portal.

BSNL higher authorities are keeping a keen watch upon calling to subscriber and staff to solve service issues within a particular time. So BSNL customers, solve your long pending case (more than a week). File your issue at BSNL online complaint portal to reach higher authorities.


  1. I had a BSNL mobile prepaid No.9401178080 which is a paired number on Jawan/Paramilitary plan. But paired prepaid mobile mob no.9403709447 is not showing paired. Now I couldn’t avail the daily 20-minute facility. I was recharged plan on 10 March 2017. Where I can complain this and how to resolve this?

  2. BSNL never responded properly against customer’s complaints. For example I have submit the grievance (KRL/CO/2017/3217) on 28/03/2017. but they didn’t update the status till today.

  3. BSNL is full of corrupt money hungry people in Guwahati branch. Bad network for WiMax aside, they never pick up the phone. I closed my account in August 2016 and surrendered my modem and all the other equipment and told I would receive half of the amount. So I had to pay 1500 for all the customer premises equipment at first and will get 750 when account close.

    But till now, April 2017 my account status is open. Every time I go to BSNL office in Panbazar and informs me that account is Open and I should expect the bill at any time, even after closing the account on August will all the payment necessary and surrendering all the equipment.

    They say there is some problem in Kolkata branch and I have to go there to sort it out. I need the 750, and I can’t go to the office to complain. BSNL customer care number 1800-180-1502 also seems to have some problem. I don’t know where to ask for help. I don’t understand why people say BSNL is a good company. Now I tell everyone to stay away from BSNL. Kindly do the same if anyone is reading this. Spread the word. BSNL loots money from customers.

  4. Bsnl never care about the customer complaints. i don t understand why do like this i complaint many more times but no action but monthly bill coming properly.

  5. Having worst experience I ever had comparing to all telecom services. I don’t know for what purpose they have customer care service.
    If I call to the most famous customer care number 18001801503, it will only say “PLEASE CHECK THE NUMBER OR PLEASE CONTACT TO CUSTOMER CARE” lol.
    All the BSNL customer care numbers are switched off. It’s better to pack the things, Anyhow there are nowhere in the competition, so it’s better to give up.
    Another customer care number 9440024365, This is always switched off.
    Please BSNL, If you don’t want to provide efficient service kindly leave. Don’t make people to through the sim cards.

  6. I am from Aerial Bay, Diglipur, North Andaman under Diglipur Telephone Exchange, Andaman Nicobar Telecom Circle.
    Here, we are facing many problems with your poor mobile network services. In my village Aerial Bay, we have 3G Mobile Tower, but from the first day of Tower opening, we are getting maximum 5-12 days of network coverage in a month.

    After more complaints from the villagers to the SDO of BSNL network availability increased to 15-23 days in a month. We accepted that, but from last one month, BSNL has fully closed 3G services in my village, where the 2G network is always busy. It takes more than 15 trials to make a call which lasts for a long time of 2 to 3 minutes maximum due to network failure.

    When we complain BSNL Office Diglipur about the matter, they are replying that Commander of ICG DHQ9 Mr. Sameer ch Pattanaik has told to close 3G services, because his employees are not working during office time they are using internet services.

    It is not our problem if his employees are using the internet during business hours, we need the network to talk with our family, friends, business purpose, etc. We recharge our mobiles every month with special tariffs, and costly data reloads, but all are getting waste.

    It is all of our villager’s humble request. If any higher official saw this, please take necessary action to start 3G services in Aerial Bay. Kindly do the needful,
    Thanking You
    Ranjit Kumar Biswas
    Aerial Bay

  7. I got BSNL broadband connection in Sept 2016 (0285-2671842). My new connectivity completed on the 7th evening and billing started since 29th Sept only. I have written, but it not considered on the first bill. I paid it, again it was not in the second bill also, and since 17th Jan, it was not working few days and then disconnected. Department is not able to solve the problem and Govt of India taking of digitization.

    I have taken GTPL WiFi because it was urgent for me to use the net. I have already emailed that I am not using it kindly disconnect it (can check even phone is also not used). The phone call also received from BSNL Junagadh that you give an application for disconnection and your net charge not taken after 17th Jan 2017, I have submitted the application to disconnect the BSNL broadband, but Landline will continue for Rs 49 scheme.

    Even then again bill again posted to me. It is morose to write that if such a problem remains with BSNL, then it will be difficult to face by users. I have invested Rs 1500 for setup and Rs 600 for connection, so for me, it is not bearable without a proper answer. Department is punctual in the bill only and not for the solution of users.

    You are requested to kindly close this, even if the matter not resolved then I am also not interested in Landline. I have five BSNL mobile sims also (using many years) and will go for portability in other.

  8. BSNL Kalyan circle was creating such situations that existing BSNL customers opt for private service providers and close BSNL services.

  9. I am a user of EVDO Service provided by BSNL having no.9192010162 at Baramunda, Bhubaneswar, Odisha. But the network of BSNL not in service since the period of 20 days. What is the problem? The Govt. Of India having a constant effort to providing digital service throughout the country but why the authority at here is so incident regarding this. Plz, help me above mention problems.

  10. Worst service and rude reply. I went to BSNL office to change my fathers’ regular sim to micro sim. Buy they told me that your father had to come and they will give sim card only to them. Whereas nowhere on your website it mentions about this rule. I went 20kms away and brought my father to exchange the sim. Worst staff and worst service.

  11. I have deposited my BSNL land line handset on 2016 March. Still, now I have not received the deposit amount.


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