BSNL Complaint Online for Broadband, FTTH and Landline

Now there is no requirement to search for BSNL complaint booking number online or offline for Hyderabad, Bangalore, Pune, Chennai and other cities or towns because BSNL complaint online is live to address the issues to higher authorities also in various ways…

BSNL Complaint

In India, plenty of consumers uses landline, mobile or BSNL internet services. But many are not entirely aware of the complaint redressal mechanism and how to register BSNL online complaint that too in just 15 seconds of time.

For all of them, we are here to guide about the latest BSNL online complaint portal to lodge your grievances and to know BSNL complaint status.

We just start from the basic, and there are times, Indian telecom users break their head with frustrated telecom service since the time complaint lodged. Also, there is only BSNL landline complaint number available in all the states.

BSNL Complaint Booking Online
New Online Complaint Booking Portal

After some days, it overcomes over a contact through the phone to register BSNL complaint broadband or landline fault for rectification, and after some days, it also overcomes with new procedure as below, so just lodge a complaint on dialing 198 from any BSNL landline or mobile.

BSNL Complaint Number

ServiceIVRS Complaint NumberCustomer Care
Landline / Wings19818003451500
BSNL broadband complaint19818003451504
BSNL Fiber (FTTH)19818003451504
WiFi18004255300

It is the first level BSNL complaint booking number, dialing 198 and following the IVRS (Interactive Voice Response System) procedure can take some time to select the option.

Every second is so valuable for everyone in this digital environment, to offer all them in this mobile age, BSNL introduces new online complaint portal for mobile, broadband landline customers to submit the grievances quickly without wasting time from anywhere.

There is no complaint letter format here, just file an online complaint about any of the below-mentioned issues you are facing relates to Landline, Broadband, and Bharat Fiber.

  • BB ADSL Modem Link Failure
  • Broadband Multi-User Configuration Problem
  • BB Completely Out Of Order
  • BSNL Modem Problem
  • Broadband Username/Password
  • BB Disturbance in the Line
  • BB IPTV Complaint
  • Broadband Modem Repurchase
  • BB LAN/ Link Connection Break
  • BB Line / LAN / DSLAMBreak
  • Broadband No Internet Connection Broadband No Mail
  • BB Page does not open
  • Broadband Slow Speed
  • BB Virus Problem
  • BB Outlook Config Problem

Apart from broadband complaints, you can also book the following complaints related to the following.

  • IP Centrex Complaint
  • Cable Fault
  • Completely Out of Order
  • Speech Cutting
  • Crosstalk with other lines
  • No Speech
  • Telephone Instrument Faulty
  • No Incoming Call
  • Low Speech
  • No Incoming Ring
  • Noisy Line
  • Phone Dead

BSNL Complaint Booking Online

  1. Visit BSNL complaint portal at https://selfcare.bsnl.co.in/tungsten/UI/facelets/raiseTechnicalComplaintExternal.xhtml.
  2. Click Register Complaint
  3. Select Service from a dropdown list (Landline, Broadband, Bharat Fiber Landline, Wings, BB over WiFi, BB over EPBAX)
  4. Enter STD Code (Submit with 0 Ex:- 040)
  5. Enter Landline Number (Submit 6/7/8 digit Landline number related to Fixed Line / Broadband / Bharat Fiber Service
  6. Select Complaint Type
  7. Select Suitable Reason for Complaint from drop down menu
  8. Enter Captcha code shown for security
  9. Click Submit Complaint
  10. Note down the complaint id displayed on the next page for future reference and also to check the complaint status
BSNL Complaint Booking Online

After registering, if you’re not available online, you can also know the BSNL complaint status by just calling to all India customer care number.

Even after that also, if you are not satisfied with BSNL online complaint services, then approach Appellate Authority (Chennai, Kerala, Karnataka, Maharashtra etc.) through BSNL Public Grievance System and lodge your grievance online.

136 thoughts on “BSNL Complaint Online for Broadband, FTTH and Landline”

  1. In india all private telecom companies are providing 4G and they ready to start 5G, BSNL still not cover 4G shame on your system

    Reply
  2. We have requested for FTTH connection almost year back. still awaiting the response from BSNL.
    Talk to Mr. Kulkarni @ BSNL karveroad office. he has also no answer.

    Reply
  3. POOR BSNL Services at Jaikwadi MIDC Paithan Exchange , Aurangabad -Maharashtra

    We would like to inform you that Our 10 MBPS Internet Lease Line Services at our Paithan Plant ( Jaikwadi MIDC ) is not running Continuously, Due to Fiber Break of BSNL on regular Basics and BSNL Fiber Ring Facility is also not working from More than 6 Months. ( Actual Information Shared to us by Local BSNL Retired Linemen )
    If BSNL Aurangabad Do not Improve the Services we will close the BSNL Leased Line Services on 31.03.2021 , We are using BSNL Internet Lease Line from 2013 onwards started with 1 MBPS Bandwidth Now 10 MBPS working. Looking forward to your early action in this regard.

    Regards,
    Sunil Gorade
    Call.9850641983

    Reply
  4. Hi BSNL Team.
    With very much regret, i am writing this.
    now a days you know all are doing classes through online, i spend money from my pocket for 200 meter cable for get connection.
    while the classes will loose Broad band connection 4 or 5 times may some time there is no connection also ( Red Signal).
    Two three times one guy come for service and said no issue, still the Same.
    One of my friend went to inform issue, in the Tele phone office they said they cant do anything ( go and give complaint if you want, this is the attitude).
    Because of this attitude more than 100’s of Connection they lost (same continue).
    We Continue to hold the connection because this is an Govt service. If there is any prompt response i plan to disconnet it.
    Kerala
    Kandasankadavu Division
    Engandiyoor Grama Panchayat

    Thanking you
    Sreejith

    Reply
  5. How to resolve the issue?
    On dialing to mobile no from Land line, the message we hear is `Add Zero before Mobile No.’ and when zero is added and dialed, the message is `This facility doesn’t exists for this telephone no’.

    Reply
  6. FTTH connection no 03642953086, Billing a/c no 8008162000, Rental was 1277 but bill come 1865, Sir please confirm, how bill is 589 Rs excess.

    Reply
  7. बीएसएनएल का फाइबर कनेक्शन हेतु 22 10 2020 को ऑनलाइन आवेदन किया था लेकिन जगदलपुर के इंजीनियर द्वारा बार-बार कहा गया कि मैं आकर फिर देखूंगा पर फील्ड नहीं देखा गया और बाद में कह दिया गया कि वहां फाइबर नहीं दिया जा सकता है मेरा कंप्लेंट नंबर 2000380297 पुणे से मुझको फोन करके दिया गया था यहां के शर्मा इंजीनियर ने मुझ को की धमकी दी और शिकायत करोगे तो कभी कनेक्शन नहीं मिलेगा बोल रहा था

    Reply
  8. I raised a complaint in the Selfcare portal after login from my email id, my complaint no. is 1051790421 complaint date 06/10/2020, and after few days I found that after I login in into self care portal, all my details disappeared. no email id is showing, no mobile number is blank, no plan details are showing. please help with this case

    Reply
  9. Dear BSNL Hyderabad,
    I have ported out my Mobile No.99XXXX2500 ( BSNL Ac No.533765064 more than a year ago. My money Rs.854 is balance with BSNL. Despite my best efforts I did not get refund, I request you to transfer the amount towards my landline No,27XXXX00 ( BSNL Ac No,9036613906), If I do not receive any response from you within the next one week, I will go for disconnection of existing two landlines.

    Regards
    Rama Dasu Pittala
    Email:prd@ cicllp.com

    Reply
  10. I, Natesan Ganesh of Yercaud, Karadiyur Post have registered for wifi optic cable services. The services is being handled by locals and without any information, they disconnected it for almost 4 hours between 11.30am to 4.30pm. We are working professionals and have meetings throughout the day. It’s extremely difficult for us due to this reason. This is not the first time this is happening. Also, we make a lot of transactions during the day and the money gets struck between the payment gateways due to this reason. I request you to do the needful. Thank you.

    Reply
  11. सर जी नमस्कार
    मैं मध्य प्रदेश के बैतूल जिला मुल्ताई तहसील के महतपूर ग्राम से हूं हमारे गांव का भी एस एन एल टावर पिछले छः सात महीने से बंद है कई बार शीकायत करने पर भी ठीक नहीं हुआ कृपया ठीक करवाने की कृपा करे.

    Reply
  12. I am manager of canara bank, the landline numbers allotted to us are not activated till date. It is pending since June 2020. Since the number is not allotted, i cannot complain in portal also. The BSNL staffs are asking us to contact another BSNL staff for connection and it ends in Zero result. Customer care is very poor.

    Reply
  13. BSNL service is the worst ever i have witnessed. Neither they are able to resolve with a proper root cause, nor able to attend at the earliest ( earliest means not less than approx 1 month)
    Also complaint numbers are also not able to get connected. It delivers an automatic message as ” THIS LINE DOES NOT EXIST”. Simply billing is done for nonworking days also.

    Reply
  14. Dear sir, Our concern naam digital network Pudukkottai to get the BSNL ISP franchise In this case, another Internet operator franchise TNTRY_ Joseph, is a non cable operator. who interferes with the development of our cable TV network and contributes to the growth of BSNL ftth. Therefore, I humbly request you to take appropriate action on this and issue an order specifying the areas to be given internet connection in the areas of cable operators. Thankyou
    For Naam digital network Pudukkottai
    Franchise TNTRY_KANNAN

    Reply
  15. Worst service is provided by BSNL my broadband speed is very slow and i have complaint since 20 days, BSNL operators are saying that we are working on it.

    Reply
  16. I have Given for FTTH Inter connection on Aug 5th and i have received the phone number for it. When i check in telephone exchange, they said your order is approved. But still they have not done wiring also.
    Kindly Help me on this.
    phone number allocated : 08029521618
    Area:
    Nelamangala, Bengaluru Rural.

    Reply
      • Sir,
        My sincere request to all Bangaloreans. Please DO NOT take any services from BSNL, and this is based on my painful experience over the last 1 year with their Fiber broadband connection (FTTH), I have paid initially an amount of Rs 5000 just for set up and the connection is always intermittently disconnecting, BSNL does not have any solution to this problem. Once again please do not go for BSNL, it adds to your frustration during the times of crisis.

        Reply
    • Dear all don’t ever buy a BSNL broadband connection, that’s fed up service, cable connection probably, BB slow, in a day some 300 times it disconnected, no cc will pick up the phone, they don’t solve issues JtO SDE or engineering staff no answers to any issues, no phone answering manners, They blame Govt, even 100 rs months waste BSNL ball’s, IVRS even if u press correct buttons it will not get registered.

      Reply
  17. તમારી સર્વિસ બરાબર નથી અમોએ ફાઈબર લેન્ડલાઈન અને બ્રોડગેજ લાઈન લીધેલ છે પરંતુ ખૂબ હેરાન થવાય છે છેલ્લાં ૨૫ દિવસ થી કનેક્શન બંધ છે કોઈ ફરિયાદ સાભળતુ નથી

    Reply
  18. My land line number is 033 22850100. I have been trying to register a complaint on the portal and can confidently say the following:
    1. It is utterly disgusting trying to register a simple complaint for a BSNL service break down.
    2. After filling in all the mandatory fields including the captcha the response received is “invalid code” or “invalid complaint”
    In any case BSNL is now only kept for an event that other regular service providers like Airtel/Jio/Alliance Boradband/Hathaway has for some reason failed. Even for this purpose BSNL doesn’t work. For this seldom usage we have to continue to pay our monthly rentals probably just so that salaries can be paid by BSNL to the most undeserving and worthless team that it has…. complete parasites who feed on fixed salary and benefits without any commitment or service.

    Reply
  19. From December 2019 on wards my land line Number 04998 275586 is not working and registered complaints but after 15 days i receive complaint is resolved. I got the annual bill, but not paid because the phone is not working, today i got message complaint number 123145630632 on phone number04998-275586 has been resolved, When i tried to book complaint the system is not accepting the complaint.

    Reply
  20. અમારે ફાઈબર લેન્ડલાઈન અને બ્રોડબેન્ડ છે જે લાઈન ઘણા સમયથી બંધ છે.

    અમારી કમ્પ્લેઈન છેલ્લાં ૧૫ દિવસથી પડતર છે એને પહેલા કમ્પ્લીટ કરાવો પછી બીલ માટે મેઈલ કરો.

    Reply
  21. why at the drop of the hat the BSNL Connections Shuts down. My broadband and landline 07324 292163is off road since yesterday. tried calling Landline complaint No 18001801500 as per BSNL portal and it tells me to recheck the No. This is the state of affairs in 21st Century telecom operator.

    Reply
  22. Dear sir,
    This is to inform that my Landline/ broadband connection is not working since 18th june & I regd a complaint on 22nd.As there was no response even after a week, I went to the SRM exchange & was told that due to shortage of staff all works are outsourced & the contract technician will attend soon. But no one turned even after 3 days.Again when contacting they gave the technician mob no for follow up. After repeated calls, I could get him after 2 days.He said it will take more than 2 weeks to attend the work as there is canal repair work is in progress opp to our apartment. After that he was not responding to my call.The canal work is almost over. Now it is more than a month no action is taken. Most of the inmates in our apartment shifted to other service providers.
    Being a senior citizen I cannot move out of the house due to covid restrictions. Request you to take immediate action .

    Reply
  23. 3rd class service of bsnl n uneducated staff they have in their office in jammu from last week i requested for a new connection but their excuse JE is nt in office frm last three days he will come den we will process ur order after arguing they came today fix d wifi n wires n see their new excuse monday ko chlega ab aaj nhi… n continuously m trying bsnl customer care no frm lat 2 hrs no response .this is our so called bsnl .. pathetic service n response of staff —- answer of the staff we can do anything jo hoga delhi se hoga waaoo … wat a new make in india where middle class person has alwyz face this kind of issue ..dont go for bsnl guys 🙏🏻 They only make you fool dats it… highly disappointed frm bsnl … n one question india me koi kaam bina bribe diye hota hai ?

    Reply
  24. Third class service, Third class staff, I am unable to get a connection here in Agra, I have visited Bsnl office for 2 times and call around 100 times your TIP Mr. Dinesh Sharma but he didn’t respond. Thank God I didn’t get a connection.
    Nishant Saxena
    8909065879

    Reply
  25. MY FTTH BROADBAND IS NOT WORKING SINCE 16/7/2020 BY 6 days ONWARDS, MY LAND NUMBER IS 079 – 29709947 PLEASE LOOK INTO THE MATTER AND DO THE NEEDFUL IN THIS REGARD.

    Reply
    • કયારે ચાલુ થશે તેનો કોઈ જવાબ નથી આપતુ જલ્દીથી ચાલુ કરવા વિનંતી

      Reply
  26. complaint no #123195480032 .
    My telephone number is 04651-221242,
    For a last 10 days Neither my land phone nor the broadband works.
    Even after repeated phone calls & also last week 2 times directly went to neyyoor telephone exchange then informed to JE & I have tried all possible ways, like calling customer service centre(nagercoil) on dialing 04652-23400 and 2days later called to public grievance no 04652-23400. We tried most of the option all the persons are saying that will come by tomorrow tomorrow tomorrow but sofar nothing happens but a week before one person came to my home and without any diagnosis with in 5 mins he leaves without rectifying the problem and very next day we informed to bsnl office people that if it continues we will disconnect this BSNL connection and their immediate replay is, it will not affect me may be it will directly affect government so go back if we have time will come and check like that they said.

    now we little bit confused that whether we are the customer of BSNL or BSNL is the customer of as like that we feel . Is this the good sign of treating as its totally horrible.

    Reply
  27. My telephone number is 04985261916, Neither my land phone nor the broadband works, No one attends my phone, I have tried all possible ways, Complaint register sites don’t respond. Sometimes even complaint registration is impossible, Please take measures to mend my broadband connection and land phone with immediate effect.
    Thank you, Jayarajan PK.

    Reply
  28. I don’t care whoever you are as your’ll just sitting in your offices and scratch your asses, that’s what I think and it is true because your service sucks and so does this BSNL Tele services, We, the “CUSTOMERS” have to wait and keep calling at your messed up branches to ask when our phones/ internet gonna start working again, even after a complaint is made. And then the men working and in charge there tell me that they are on strike as you or who ever is in charge of BSNL doesn’t pay them and haven’t paid them god knows for how long as your’ll don’t give a damn to what’s happening But, when it comes to pay the tax/bill every month or when ever; that fucking comes on time, without any delays.
    So in the same way, get the job done.Be ashamed of yourselves for doing this and being so careless.

    Reply
  29. My FTTH connection had gone bad since 20 days back and i had logged a complaint which was resolved after a weeks time without confirming it with me. The lights on modem were showing fine but the internet didn’t work hence i had logged a complaint again which was closed without any response again. When approached the BSNL office the people there said to reach the vendor who had installed the connection as he will fix it sooner than they approaching him (i was like you people take the money and we need to manage with your vendor who doesn’t respond even for multiple followups), with no much hopes i had logged my third complaint and approached the vendor with due patience to hear he was busy with lot of work and told me would connect with me remotely which didnt happen as he said would connect back soon but nothing happened.
    If the vendor doesn’t come back by a day or two, i would have the only option for getting the connections closed and make the BSNL officers realize their unresponsive behavior towards customers and the impact of their negative performance. i can see similar comments from most here which shows that customers are paying for no or bad services which isn’t even getting noticed by the BSNL personnel on their own links.

    Reply
      • they need salary from our payment but not our complaint to be fulfilled, This kind of action pay way to private-ism. But the private-ism joins hand with BSNL staff and officers an suck more than them.

        All are utter waste, Until this parasite has to change.

        Reply
    • I have the same problem, If I switch off the modem router it works for some time and then I can’t access the internet, How was it resolved? Is it a problem with the router?

      Reply
  30. one of the worst services given by BSNL, especially, the customer executives who are very illiterate and don’t even know how to talk with clients, They are just eating free salaries.

    Reply
  31. i am suffering a lot because of BSNL FTTH connection. it is very slow. very poor service by the staff, and the FTTH router quality also is bad, please see that my problem is solved, I think other telecom operators are better than BSNL if my problem is not solved i would cancel my FTTH subscription.

    Reply
  32. Telephone/Internet not working Properly,
    Tele Phone : 0490 2366882, I requesting to my Land phone not working and internet also getting, I complained more than 45 days before at kuthuparamba tele phone exchange, I hope solve my issue.

    Reply
  33. Bsnl self care site dont show any “select reason for complaint “in bar down section and that’s why no any complain registered because its mandatory, what a wise move to safe play by BSNL.

    Reply
  34. My no 9458702654 its CUG plan, UP WEST Bareilly, In my mobile account upto 3 april 2020 Rs 1172 and on 4 april 2020 it was Rs 972 now today its only Rs 222.80 why this amount dedicated from my account. Kindly refund my deduction. No new facility i requested for activation .

    Reply
  35. Since last 10 days, FTTH is quite slow between 12 pm – 4 pm, On 20 Mar, the connection was totally down from 11 am to 4.30 pm.

    Reply
  36. To BSNL.

    From Speedwell Technologies Pvt Ltd, we are based in Metoda Rajkot, we have a corporate connection for fiber line,
    In the last 6 months we have faced 45 days without the internet, the thing is if the firm cant handles the service then why are you providing it?
    No one is picking Calls even what is the meaning of complaint registration. 45 days means how many business losses we have faced who will take responsibilities and no one is even refunding us for those 45 days.
    In our street road 1-F, all firms are diverting towards other networks. we used as a government network and we are getting this service form BSNL firm.

    Reply
  37. My land line telephone 080-26843056 is dead almost 2 months but still not rectified till date, So many times contacted BSNL personnel but not at all rectified, I am unnecessary paying monthly telephone bill through ECS for telephone dead, Horrible service of BSNL.

    Reply
    • Though it is not working are they billing it to you? i had faced the same once(2 months of non working connection) and they had billed it, i had to fight a lot for almost 4 months to get a refund of some 12 days only which was of no worth as i had spent double than the compensation on the fight with them.

      Reply
  38. I have booked a complaint 15 days back but no solution or no communication till date, My complaints are :
    1. All secured sites like Income Tax Login, Bank Sites not opening.
    2. The speed is very low and took much time to download or upload.

    Reply
  39. Name Of Customer SARAF AND SARAF ANIL D SARAF
    Name Of Service BHARAT FIBER VOICE
    Phone No 07183-295010
    Customer Account No 1025959916
    Billing Account No 1025959917
    Date Of Commission Of Service 30.12.2019
    My plan is Fibro 600GB/Month CUL, I have following complaints :-
    1. All secured sites like Income Tax Login, Bank Sites not opening.
    2. The speed is very low and took much time to download or upload.
    My details are as follows :
    Plan Name Fibro 600GB/Month CUL
    Mobile No 9422130335
    Email Id anilsaraf2000@hotmail.com
    Your Plan details are as follows
    VOICE
    Free Calls 24 HRS UL
    Charges After Free Calls Rs 1 Per Unit
    DA TA
    Fair Usage Policy(FUP) UPTO 50 MBPS TILL 600 GB, UPTO 2 MBPS BEYOND

    Reply
  40. I am using BSNL BROADBAND and LANDLINE SERVICE. I have very huge problem in that broadband connection. I choose plan 10 MBPS Plan and paid bill for that plan but i am not getting 10 MBPS SPEED. Why ? i get only 3 MBPS SPEED
    I am paying for 10 MBPS and getting 3 MBPS, how great !!!!!
    BSNL cheats to customers ?
    I had complained to our local city BSNL office for this problem. i complained 10 times…….but not get any solution. Why ?
    i think here no any qualified staff to resolve my problem.
    after all i book complain online.
    now my patient is finish.
    please resolve my complain immediately otherwise i quite BSNL

    Reply
    • There’s a difference between Mbps And MBPS, Mbps stands for Megabit per second whereas MBps stand for Megabytes per second. So, 1Mbps=0.125MBps which means for a connection having 10 Mbps plan you will be getting the max speed of 10×0.125 i.e. 1.25 MB per second. I hope your query is cleared now.

      Reply
  41. Both my landlines – 02024443007 and 02024443008 have been disconnected since one month even after regular timely payments.
    5 complaints have been made to the customer care and the reply always has been – the complaint has been resolved.
    The line man Mr. Gaikwad never picks up his phone and when i finally got through to him he said he has retired, and
    The BSNL ENGINEER’s (020 24220404) number was provided by the customer care and he says that its a wrong number,

    This is the worst service i have ever experienced in the many years that i have been a BSNL customer, I have 8 account/ phone lines in total with BSNL and this is the service provided by them.

    Very sad.

    The next step will be to cancel all the numbers and shift to a better service provider.

    Reply
  42. Sir my broadband phone no 291 2972911 has no access to internet, so plz check the line and clear it so that we can enjoy BSNL broadband happily.

    Reply
  43. I’m in banglore city there is no bsnl 3 g network what r u doing? When I call customer care there is no response I hate bsnl sim so irritating, Bsnl service center what they are doing, In any urgent situation what can i do so useless sim.

    Reply
  44. Dear Sir, I Recharge in BSNL no. 9428365813, Two time Recharge 395 Rs + 395 Rs and (1st) Recharge is Done. (2nd) Recharge is not Done. Pls. Do the needful.
    2 Option Either You Refund my Money. Either You Recharge Same Amount.

    Details of Recharge. (Mobile no. 9428365813)

    (1st) BSNL Reference No- 2166869122
    Paytm Order no. 9760865734.

    (2nd) BSNL Reference no. 2166877326
    Paytm Order no. 9760852628

    Pls. solve the problem.

    Reply
  45. Hi,
    My landline number 033 24152378 is not working for the last two months, I cannot understand where to complain, and the online portal is also not taking the complaint.

    Reply
  46. My Landline Number (Jamshedpur location ) is very much active and recent bills all paid. However the line is mostly dead after few days of working. The Online Landline Complain portal says Invalid Number, (selfcare.bsnl.co.in/tungsten/UI/facelets/raiseTechnicalComplaintExternal.xhtml)
    The same happens when I try to log complain through using the toll free number,(1800-345-1500 from other operator mobile or Landline), Please advise.

    Reply
  47. Hi Team
    I hope everyone is doing well, My name is Chandan Sharma, we had applied for a BSNL Fiber connection before 2 weeks back from Isanpur office, submitted all documents, and it was been told to us by concern person that in 2 days our internet connection will be active.

    Problem- It’s been more than 10 days now, since and there is no update on things, they just put wires, and do nothing, iam personally going daily to Isanpur office but they all time say tomorrow tomorrow, one of them told me that “App kismat wale ho Apka kaam se kaam wiring to ho gaya hai, baki logo ka to 4 month se new connection request hai vo humne nhi kiya abhi tak”

    Was seriously shocked, and given up, but today also i went their and requested them, all start blaming each other and end result is nothing, they had given me some one number, i called them he had given me new dates again.

    This is my first time to use Government services, and i am really very disappointed, i request you kindly do the needful, or please remove the cables from my office, i can go with other private service providers.

    Kindly do the Needful.

    Reply
    • This should be reached to BSNL CMD and other higher level officers, so please book a complaint at BSNL Corporate Facebook and Twitter Pages and also at Public Grievance Portal at 210.212.70.157/pgs/internet/pgwebregn.asp and also to cmd mail address at cmdcomplaints@bsnl. co.in

      Reply
  48. Why from so many days BSNL mobile signal is totally absent in area sikandarpur bajaha muratganj district Kaushambi, Please correct it as soon as possible I already complaint it on customer care number but same conditions is continuing

    Reply
  49. My name is rabindra kumar gupta from odisha Cuttack, their is a business of mine named manish telecom a small shop, i am taking a optical fiber connection no is 2954688 always in fault, and now 7 days we are facing trouble plz u take risk and solve the problem always this kind of problem arise, kindly sir solve this problem.

    Reply
    • Please book a complaint at BSNL public grievance portal and also at facebook/twitter pages of BSNL corporate to reach to higher authorities.

      Reply
  50. हमारे पेट्रोल पंप पर आपकी कंपनी का ब्रॉडबैंड लगा है और हम वार्षिक बिल जमा कर देते है लेकिन हमारा ९४ रुपए हर महीने आता रहता है जब भी जानकारी लेना चाहते है तो बताया जाता है कि आप का यह पैसा माडम का है जब कि हमने आपके विभाग का माडम हमने ०५/०१/२०१६ को हैदरगढ़ में आपके ऑफिस में प्रेम को प्राप्त करा दिया था परन्तु उसके बाद भी लगातार बिल जमा कर रहे है आपके विभाग कि इस लापरवाही के कारण हम जैसे उपभोक्ता को कनेक्सन को कटवाने के लिए वाथ्य होना पढ़ेगा

    Reply
  51. I am trying to put a complaint as landline is dead for last 15 days, I am filing everything right like STD code 033 phone no which is valid for last 20 years, Every time it is showing invalid no, This is really poor service, and my land line no is 25435382.

    Reply
  52. I want to complaint on my landline broadband system, The number is 01972240532, I took this no, One year ago, First two three month service is good but now i m Fred up with this network doesn’t work, and Many times i have complained in Bangalore BSNL office, But nothing happen, Network is very slow and If you can do anything then ok otherwise disconnect it and I will not pay now.

    Reply
  53. Sir my landline phone no 26220191 became dead and complained in Bsnl 10 days before no action have been taken so far I am trying to contact the complaint cell through 2622100 but no one picking up the phone someone removed the cable from the pillar kindly look into the matter, thanks and Regards.

    Reply
  54. Dear Sir/Madam,
    Greeting from Agua Technique Private Limited.

    We have BSNL Landline and Broadband connections from last two years and recently changed tariff and name, in December 2018.

    Tariff to “Fibro Combo ULD 777”, Name to Agua Technique Private Limited.

    Customer Details
    Phone Number : 080 29753536
    After all these changes, we are receiving bill in random numbers, Nowhere connected to our plan, Please go through attachment and do the needful.

    Reply
  55. My broadband connection from telephone exchange Perinjenam, thrissur, kerala is not available for last few days, and no one is attending phone at T.E. pls correct.

    Reply
    • Please lodge a complaint at public grievance portal and BSNL corporate facebook / twitter pages to reach to higher authorities.

      Reply
  56. BSNL service is terrible, I had plan for about 2 weeks and every day there is an issue, In that 2 week time I have lost over 3 days of internet via fiber, Sometimes it is down for over 15 hrs, and constantly connecting and disconnecting, I had service before, and they promised me all issues was fixed, But when they just billed me it should have been discounted from all the lost of connecting, It seems nothing has changed I will go back to my other provider when this billing cycle is up, Don’t Get BSNL they don’t care about their customers.

    Reply
  57. Hello Sir
    This is to inform you that my landline 08028530176 is not working for last 4 months, I have raised complaint more than 25 times by calling the support number, Every time complaint is taken and closed without fixing the issue, Customer support is so poor and they are not willing to help.

    Reply
  58. Dear sir,
    I have made complained several time about my fiber optic no 05912971148 by phone, through online which has been out of order from last 4 days, but i am very regret that there is not any action regarding my complaint after 4 days, For your kind information I am a exporter and it is very crucial for me when internet connection was not working because my business is totally depend on it.
    so you are requested to look into the matter and take a appropriate action in this regard.
    thanks
    Iqbal Haseeb.

    Reply
  59. BSNL Broadband service is very good, good connectivity and speed but fault attending time is too much once phone dead it takes too much time to attend fault so please improve it.

    Reply
  60. My telephone’s outgoing facility stopped, I filed a complain about 20 days ago, Someone from telephone office called back saying they didn’t have enough employees at office, so I have to carry the faulty telephone to BSNL office for further consideration, I went there office on the same day and they examined my telephone and replaced it, but when I plugged it in my home BSNL connection, I verified that the problem still exist, I called them back but they are not replying, I am regularly paying telephone bills, Your customer service is pathetic, When can I expect some service from your end, Is there any solution for my faulty telephone?

    Reply
    • Please escalate this problem to higher authorities at this portal 210.212.70.157/pgs/internet/pgwebregn.asp

      Reply
  61. Dear sir, Greetings, Here my problem is not receive network for my dongle, In April i changed my sim 3G to 4G after that not receive tower in my dongle, So kindly rectify my problem as soon as possible.
    Thank you.
    With regards.
    Rachel Prem

    Reply
    • At first, please check your mobile number validity and data balance/validity and then check network settings mode in dongle settings by connecting to desktop or laptop, then your problem may be solved.

      Reply
  62. DAILY FUP REDIRECTION
    Dear Esteemed Customer,
    You have exhausted your daily usage limit as per your existing plan) and here after will be able to browse internet at reduced speed for the day, Being a Premium Broadband Customer of BSNL a free Top Up for today is being offered to enable you to continue to browse internet at higher speed, Please click on “Agree” to avail this free service, /Agree/
    Madam / Dear Sir,
    I do invite the kind attention of Calcutta BSNL, to edit the format stated above with the opposite choice “Decline” in addition to “Agree” option, Some customers may not interested with the offer, they want to continue with the lower or reduced speed, but in absence of that option they have to click on “Agree” under compulsion, I strongly object BSNL against such unlawful command, I do hope you would take care of this.
    With kind regards

    Reply
    • Both Agree and Decline options are available in FUP redirection page, but due to some mobile screen sizes, the option Decline is not showing, so please connect any desktop / laptop at that time when redirected for FUP page, If once you click on decline, it’s not appear again for that month.

      Reply
  63. I made a online complaint about my connection being disconnected on 7th june 2019 but no action was taken, When i called again on the customer care number, i was informed that my complaint of 7th june was still on process and i can’t register any further complaint. On 12th june when my complaint was still not resolved, then i asked them for the contact number of BSNL telephone exchange Nainital and contacted them.
    After calling 10 to 20 times in the given contact number 05942 235646 my call was picked and i registered my complaint directly to the operator, Same day linesman came and looked after the situation and informed that the DSL has a breakdown underground, when asked he told that it could take 2 to 3 days to resolved.
    On 4th day 15th june my father went to BSNL exchange office and complained again regarding the disconnection of our services, Today on 17th i have again called many executives of BSNL just regarding the problem i am facing since 7th june i.e. 10days.
    I also had an oncall conversation with J.E. Mobile no. 9411589588, and he clearly stated that they have vip customers to deal with and don’t have enough staff, This indeed is the worst customer service experience i am facing, BSNL operators even the supervisor J.E did not had any respect for the customer and the problem what i am facing since 10days.

    BSNL was a trusted brand and now it has turned out to be the most unserviceable and unreliable brand, The customer services and satisfaction is 0%.

    Reply
    • You may surely escalate this problem to higher authorities
      Post this complaint at BSNL CMD and Corporate Fcebook/Twitter accounts and also at Public Grievance portal at 210.212.70.157/pgs/internet/pgwebregn.asp

      Reply
  64. R/s,
    Please note that I was using one prepaid 3G BSNL sim no 8991579121911108405 ( Prepaid No- 9427310755) since from 3-4 year which presently not connecting with HUAWEI Donzal-2SE4 from 25 days & reflecting 2G connectivity.
    I am made recharge for
    INR 37Rs-SIM validity
    INR 100+ 100Rs-SIM talk time
    INR 1479Rs-SIM internet using 91GB
    Within 3-4 days
    Pl. look in the matter & as after recalling on help line no ultimate solution arising.
    Pl. fill free to contact me for any doubt & thank you in mean while .
    Regard
    SURENDRA PURI GOSWAMI
    Quarter No -E26/102
    SEWAGRAM CEMENT WORK
    UlttraTech Cement Ltd.,
    Vayor ,Abadasa,Kutch,Gujarat-370511
    Mobile No -9099428543/7069091225

    Reply
  65. Dear Sir,
    I went to your customer care centre in Bhubaneswar for making enquiries about getting a broadband connection in my apartment in Gajapati Nagar( 751013) and I was advised to visit the SDO IX of Bhubaneswar, When I requested him for a connection, I was surprised by his response, and he said there is no fibre optics connection to my apartment

    If I arrange for 4 to 5 connections in the apartment they may be able to give the connection, I am a customer and not a marketing agent of BSNL, and I am sure many people would be interested in the fibre optics connection if a beginning is made by BSNL by drawing the cable

    But they seem to be not keen on grabbing the business opportunity, Mind you my apartment is in the heart of Bhubaneswar, and I am really disappointed and forced to go to a private service provider, Why BSNL can not change?

    Reply
  66. MY LAND LINE NUMBER 06572372473 IS OUT OF ORDER, THIS PHONE ALWAYS OUT OF ORDER AT LEAST 10 DAYS EVERY MONTH.

    Reply
    • Please book a complaint at BSNL CMD/Corporate FB/Twitter account to reach to higher authorities.

      Reply
  67. My land line having number 0484 2440178 is completely dead for the last 3 weeks and complaint is not rectified till this time. Please do the needful

    Reply
    • You may escalate long pending complaint at BSNL CMD/Corporate FB/Twitter account to reach to higher authorities.

      Reply
  68. Dear BSNL officers,
    I have been complaining since 16 days, but till now no response towards my complain, The customer service is so poor, or else give back the money that I have recharged, I will switch it to Jio if you can’t fix my issues

    Reply
  69. BSNL is the worst service provider company in India, Today i lost my phone and from Morning till Evening i tried to log a complaint in BSNL Customer Care, But unfortunately the voice messenger repeatedly said, “Network Connection error” and then i try to call in Landline no so that they can help me but the executives, who are working in BSNL Customer Care is completely illiterate and worst they even don’t know how to speak with the customer, Pathetic Service.

    Reply
  70. My land line no. 9251 2610098 is out of service for last 2 months, In spite of repeated complaints, it is not repaired till now, Then why to pay phone bill, Better, my phone may be disconnected and security deposit may be returned to me, Very poor service, rather condemnable service is provided by BSNL.

    Reply
  71. In the complaints registration portal, the fields for STD CODE and PHONE NUMBER doesn’t accept anything, Hence nobody can raise complaints, This error is to be corrected.

    Reply
  72. After one year and more still awaiting to refund my security deposit after adjustment the last bill which I have paid during disconnecting the phone number 01762234104, Please look into the matter and resolve the issue.
    With regards
    Alok

    Reply
    • All the refunds will be paid in maximum of 6 months, please check once your bank account and even if not received, approach Accounts Officer Refunds of your SSA for the reason (problem if any) about delay.

      Reply
  73. I had surrendered my landline/broadband connection (04424716639) at the end December 2018, In spite of repeated reminders, I am yet to receive refund of my deposit, after adjusting, whatever was due form me.

    Reply
    • Dear BSNL officers,
      I have been complaining since 16 days, but till now no response towards my complain, The customer service is so poor, or else give back the money that I have recharged.
      my mobile no.9431393537, SUJIT KUMAR from BOKARO STEEL CITY, BOKARO District.
      now I live at bokaro steel city(jharkhand), very poor networking signals,
      pls help me urgent Network and mobile calls not connecting to the mobile, what is the problem.

      Reply
      • @Sunit, you are requested to lodge the long pending complaints at BSNL CMD/Corporate Facebook/Twitter accounts to reach to higher authorities and for immediate resolution.

        Reply
  74. Dear Vinod ji, I would like to inform you that finally I have succeeded to disconnect my wifi connection after a very troublesome n pathetic more than a year long experience with BSNL
    I’m grateful for charging me without delay every month for the worst experience of my life with BSNL
    It’s just because of lack of time and convenience one is not able to take proper action against a fraudulent company like you. The wifi connection works hardly 15 day’s a month and rest of the days its LOS..LOS.. LOS..
    Very sorry to state I can imagine the incompetent status and calibre of the higher officials whom I have been calling routinely for more than a year but in vain
    I would suggest to shut down the organization instead of fooling the general public, It is because of this casual and highly unprofessional approach an organization like bsnl is struggling
    Definitely better late than never and this experience share by most of the residents of my society,
    Kindly do the needful regarding the equipment and refund amount.
    Thanking you for your excellent services.
    Regards,
    Dr.Samrat joshi
    0141-2972117
    Mangalams The Grand Residency, kanak vrindavan township, sirsi road, vaishali nagar, jaipur.

    Reply
  75. LL 0836 2270809 not working, Broadband fully out of order, Complaint Lodged but no action.

    Reply
    • Please book a complaint at BSNL CMD and Corporate FB and Twitter pages to reach to high authorities.

      Reply
  76. Respected bsnl officers
    my mobile no.8985137229, Ramu Gutam from Rayachoty YSR Kadapa District.
    now i am staying at Chittoor AP, very poor networking signals,
    pls help me urgent
    Network and mobile calls not connecting to the mobile, what is the problem
    thanking you sir

    Reply
  77. please consider my complaint, other network giving 199 per month unlimited calls per day 1GB internet for 28 DAYS, but our Indian network BSNL GIVING BAD signal lot of time no signal, bad customer service for 28 days, even i can’t send the mail from BSNL, Because no internet access, so i connect Vodafone mobile hotspot.

    Reply
  78. I am unable to place complaint on the fiber optic network, It is not working since the last 2 days and no one responding on the mobile numbers I was asked to contact, Is there no call centre or 24×7 complaint cell for fiber optic?

    Reply
    • Lodge a complaint at BSNL Corporate and BSNL CMD facebook pages to resolve on priority basis, and also dial 198 from BSNL mobile or landline to file a complaint against fibe services.

      Reply
  79. You simply neglect the rural areas. Just note my comment here. I am paying your charges annually in advance. I have lodged a complaint for your irregular BB service for my landline no.0820-2559636 on 198. The complaint has been closed without attending. This is one main reason for your downfall… Sorry to say…

    Reply
  80. Dear Sir/Madam,
    This is to inform you that Our Coral Ennar Apartments, Ganapathy, Coimbatore having allowed BSNL FTTH Plans to facilitated among our premises thru marketing campaign, I have asked your marketing person Mr Rajesh to collect the proofs but seems he’s denying as well as he’s not following etiquette with customers interns of how to deal, very proud with me while he convey the message, If this is the way has to be handled the customer’s would like take up an appropriate actions asap, Marketing Person Name: Rajesh, Mobile No: 9176996332, 9597868030.

    Reply
  81. I am Parveen Dhiman and i have a plot and a BSNL old pole is coming in front of my plot main gate, and I want to remove or relocate that pole from there, Please reply me on the same asap, I shall be very thankful to you.

    Reply
    • Approach concerned are Sub Divisional Engineer or Divisional Engineer of BSNL and inform about your problem, they will surely help you, as per the existing guidelines in relocating the telephone pole if required or for removal.

      Reply
  82. Due to cable fault my land phone 2533208 was not not working for the last 4 months, but BSNL bill sent to me and I paid all, then I send a complaint to refund the bill amount to BSNL exchange villiappalli but no reply. Please take early action to refund the amount.

    Reply
  83. I am an old lady of 86 years and suffering with lot of diseases and fully dependent on my next door neighbors. For last few days my Land Line (25481319) is not working mainly there is NO OUTGOING CALL from my land line. In this connection please note that I am not using any Mobile at this age and I regularly require follow up with my Doctors and relatives over phone for my safety. I am unable to lodge the complaint through internet due to some problem and also failed to book any complaint through “198”.

    I WOULD THEREFORE REQUEST YOU TO KINDLY CONSIDER MY ABOVE REQUEST CONSIDERING MY AGE AS 86 YEARS AND TRY TO SET RIGHT MY LAND LINE TELEPHONE (25481319) so that I would be very much grateful to you. BSNL can help me to save from this hard situation.

    Reply
    • MY FTTH BROADBAND IS NOT WORKING SINCE 08-05-2019 BY 19 HRS ONWARDS.
      MY LAND NUMBER IS 0866-2956469. PLEASE LOOK INTO THE MATTER AND DO THE NEEDFUL IN THIS REGARD.

      Reply
      • Please dial 198 from any BSNL Landline or Mobile and book your first complaint to attend for local staff.

        Reply
        • Dear Sir
          This is to inform you that my 2 telephone numbers 04562-268916, 04562-248916 was in use at my address 30,Ramanchandran street, Virudhunagar – 626001, I have now shifted my office to new address 6/1049, Kamarajapuram, MGR Colony road, Virudhunagar-626001, Which falls under another area
          According, I have to get my telephone shifted their immediately, I have given formal letter 15 days back in BSNL office but no action was taken from your staff Mr Pandian till now, He is expecting some amount from me unofficially to do the work, Otherwise he is insisting me to disconnect both landline connections
          Please take immediate action against this issue, This is not the correct way to inform, Since the telephone connection at my new office is urgently required by me, I would request you to do the needful immediately, My mobile number is 9443148917.

          Reply
          • You may first escalate this to BSNL higher authorities through this link 210.212.70.157/pgs/internet/pgwebregn.asp

  84. बिना सब्सक्राइब किए ही मेन बैलेंस से धन काट लेना,लगातार महत्वहीन संदेश भेजा जाना

    Reply

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