What is Security Deposit, Why we have to pay to BSNL, Will all the services collected with deposit, Is the collected amount refundable or not, Can we pay the deposit in online, Why BSNL collects security charges separately for Landline, Bharat Fiber, DSL Broadband and Postpaid Mobile.
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- BSNL Broadband Plans with Cashback Offers & Amazon Prime Free Account
BSNL Security deposit is an amount collected in advance from the customer towards a particular service (Landline, Bharat Fiber, DSL Broadband and Postpaid Mobile) as per the predefined rates as a part of security, and to be adjusted when the customer hasn’t paid the future outstanding bills, but all the charges collected towards security deposit is refundable.
These deposits are collected only once, when application submitted for new installation of a new service, and the balance deposit amount if any will be charged to every customer as per the scheduled rates in next bill, when he/she upgrades to higher plan in already subscribed BSNL service, let’s have a look at the fees.
BSNL Security Deposit Charges
| Service | Security Deposit Amount |
|---|---|
| BSNL Landline (LL) | Local + STD = Rs. 500 Local + STD + ISD = Rs. 2000 |
| Bharat Fiber & DSL Broadband | >> Rs.500 for monthly rental plans below Rs.500 >> One Month Rental Charges for Plans above Rs.500 (Plan Monthly Rent) >> Minimum Hire Period = One Month |
| Postpaid Mobile | Local+STD = Rs.500, Local+STD+ISD = Rs.2000, Local + STD + ISD + International Roaming = Rs 5000 |
| Broadband Temporary Connection | 1. Installation Charges Rs.500 2. Security Deposit for Modem = Rs.1000 3. Modem Charges = Rs.200 4. Plan Charges = Double for Normal Rental Charges 5. Additional Usage Charges = As per Subscribed Plan 6. Minimum charges collected for 15 days. |
| DSL Modem if taken on Rent | Rs. 500 |
| Bharat Fiber ONT Box/CPE | Rs. 500 |
| Bharat Fiber ONT + ADSL WiFi modem | Rs. 1500 |
FAQs on BSNL Refundable Security Deposit
At the time of applying a new connection for required service, the deposit at the above predefined rates has to be paid in advance, but in some circles, the deposit charges for Landline/DSL Broadband will be issued in the first bill.
It is premium service, and the service does not allow the security to be paid in first bill, only after payment of necessary deposit to BSNl, the service order will be released.
At the time of new joining in BSNL, the customer must have to pay the deposit at department cash counters only, but after the activation of service, if any deposit charged in bill can pay through online payment gateway.
Every service (Mobile, Landline Bharat Fiber) is different from one to one, and cost of installation / maintenance for each also differ, so the deposits are varied.
If the customer closed the service voluntarily, then the deposit are refunded.
Yes, if required by the customer, then he/she has to submit the written request to concerned commercial officer for refund of BSNL security deposit collected against Broadband service, then the BB deposit will refund and adjusted in coming landline bills.
After submission of new application, but not paid security deposit charges, the work order leads to cancellation, and if not paid which issued in the next bill, leads to disconnection and issued a legal notice after 3 months which in result to be paid with interest and other fees.
International roaming charges for postpaid mobile charged as per the the landed network of the country visited across the world, and the outgoing / incoming call charges are high when used in International Roaming, So the deposits were also collected as Rs.5000.
For any service closed by the customer voluntarily, the refund process will starts immediately by the ISP and completes with 2-3 months after adjusting of all the pending dues.
Arun Makwana says
I had Closed the Landline since 2017 and still i am not getting Refund money, I have visited BSNL branch Office 4 Times but they are not giving any Refund yet.
Landline Number – 02782568388
BSNL TeleServices says
Please register a complaint at public grievance portal (210.212.70.157/pgs/internet/pgwebregn.asp), check the details at https://bsnlteleservices.com/bsnl-public-grievance-complaint-portal-higher-authority/
T.P.KUMARAN says
It is very useful.
Nanjundeswaran. S.A. says
I surrendered my land line with broad band connection on 27th February 2019 and I am yet to get my refund of the deposit paid, My land line was 04424516176, Why so much delay.
Nanjundeswaran
kailash dhule says
How can I change my broadband data plan, Kindly send link
Saikumar Pampana says
I had deposited Rs. 2000 for Wings App my no is 790656787, and i returned back to India in feb 2019, How I can received back that deposit?
BSNL TeleServices says
All the paid security deposits will refunded after the closure of service only.
arvind maheshwari says
how will you refund money after closure of service when you don’t have our bank details? kindly tell us procedure , we are running from BSNL office to office.
Umesh Kumar says
I surrendered my land line with broad band connection on 27th February 2019 and I am yet to get my refund of the deposit.