Dial BSNL Customer Care toll free help desk number Nationally / Internationally, submit your grievance or place service request in BSNL online customer care portal to solve your queries with new digital era based support system contributing a lion’s sharing related to all telecom services of 2019, also find the new email address providing customer care for digital payment issues.
For any service related issues like a service activation /deactivation, complaints and tariff change requests, or any other service issues related to the broadband service and landline connection and also service orders for your existing connection you can login to online portal or call on said related BSNL customer care toll free numbers.
If you want to register a complaint with customer care ticketing systems regarding any problem or if you require to consult BSNL customer care executive, then opt for customer care assistance at the below numbers mentioned services wise and state wise.
BSNL Customer Care Number for PAN India
| Service Type | Toll Free from BSNL Network | Toll Free from Other Network |
|---|---|---|
| BSNL Landline | 198 / 1500 | 1800 345 1500 |
| BSNL CDMA | 1502 | 1800 180 1502 |
| BSNL GSM Mobile | 1503 | 1800 180 1503 |
| BSNL Broadband | 1504 | 1800 345 1504 |
| BSNL MPLS and Other Data Services like Global Satellite Phone Service (GSPS) or Leased Line Call Center | 1800 425 1957 | 18004251957 |
| E-Track Fleet Management Solution | 1800 425 1425 | 18004251425 |
| BSNL WiFi Services | 1800 425 5300 | 18004255300 |
| BSNL Wings Call Center | 1800 345 1500 | 18003451500 |
| BSNL Enterprise Business Services Call Center (MPLS VPN / ILL / MNS / Bulk SMS / Dark Fiber etc) Email ID – ebenquiry@bsnl.co.in | 1800 425 7007 SMS Short Code to 57007 | 18004257007 SMS Short Code to 9482157007 |
| International Roaming Problems | +919434024365 | +9194340 24365 |
| Video Conferencing and Audio Conferencing | e-mail: vcsupport@bsnl.in / acsupport@bsnl.in Fax: +91-11-23737760 | Same as Left |
| BSNL Web Conferencing | 1st Level Support: BSNL All India Helpline 2nd Level Support: CEPL at 1800111233, Ph. No: 01145092300 / 45092311, Email: support@cepl.in | Same as Left |
Related to BSNL mobile services, some of the users who travel in roaming areas can have some problems, At that time when dials customer care call centers of Bharat Sanchar Nigam Limited which are toll free, it will connects to the new service area where user is available at present, instead of his home circle.
Example:
- If a user belongs to Kerala home circle and travels to Chennai having a query on his/her STV plans when reaches Chennai, At that time when dials for customer care assistance, he connects to Customer care number Chennai which is toll free instead of customer care in Kerala, because the default number connects to residing circle only.
For that, we present the following statewide numbers to dial and solve the queries at customer care from anywhere in India connecting to home circle to resolve the issues of that circle SIM card, and here is the full list of the customer care help desk number mobile numbers state wise.
BSNL Mobile Customer Care Number (State Wise)
Following are the circle wise BSNL customer care mobile numbers to dial from other state / roaming area to contact home circle help desk care for any kind of resolution or complaints, where all India customer help desk number is
1800 180 1503
State wide mobile customer care numbers are
| Jammu & Kashmir | 9419024365 |
| Andaman and Nicobar Islands | 9434024365 |
| AP (Andhra Pradesh) / Telangana | 9440024365 |
| Uttaranchal | 9412024365 |
| Assam | 9435024365 |
| Bihar | 9431024365/ 9431224365 |
| Maharashtra | 9422024365 |
| MTNL | 9869012345 |
| Chhattisgarh | 9425201234/ 9425201041 |
| BSNL customer care Chennai toll free | 9444024365 |
| Customer care in Kerala | 9447024365 |
| Goa | 9422024365 |
| Odisha | 9437024365 |
| Gujarat | 9426024365 |
| Haryana | 9416024365 |
| Rajasthan | 9414024365 |
| Himachal Pradesh | 9418024365 |
| West Bengal | 9434024365 |
| Jharkhand | 9431124365 |
| Karnataka | 9448024365 |
| Kolkata | 9433024365 |
| Madhya Pradesh | 9425024365 / 9425124365 |
| Punjab | 9417024365 |
| Sikkim | 9434024365 |
| Customer care Tamilnadu | 9443024365 / 9444024365 |
| UP East and West | 9415024365 |
How to talk BSNL mobile customer care executive care directly?
- Dial mobile customer care number 18001801503, and on connecting, without hearing the announcements dial 2 > dial 1 (prepaid)/2(postpaid) > dial 9 to connect the executive directly.
What are the charges from other network when connected to customer care numbers?
- All the calls from any network are free and these are named as toll free customer care numbers of Bharat Sanchar Nigam Limited.
Whether all the state customer care numbers are also charged as free from other network?
- No, the 10 digit number mentioned above are free from BSNL numbers only, but when dials from other network numbers will be charged as per their operator.
Can I connect to these toll free customer care Internationally?
- Only 10 digit mobile numbers will be connected Internationally.
Can we know our subscribed landline/ Bharat Fiber / broadband plans in customer care?
- Yes, dial 1800 345 1500 / 1504 and check your subscribed plans.
What is the email address to reach customer care?
- portalhelpdesk@bsnl.co.in is the help desk email address for online payment related issues launched in 2019.
BSNL Customer Care Portal to Submit Service Request in Online for various telecom services
Register BSNL Pending Complaint in Public Grievance Online Portal to Reach Higher Authority
Sushil bapna says
Since last 15 days our all 3 Land line no 0294 2521677, 2417858, 2418197 are out of order, Complain registered online many times but not resolved at all, Every time massage comes that your complaint resolved without attending, while all landline are dead so far, Very poor service of BSNL That’s the reason of BSNL downfall do needful action.
BSNL TeleServices says
Please make a complaint at public grievance online system at 210.212.70.157/pgs/internet/pgwebregn.asp
The ASHTA PEOPLES CO-OPP BANK ASHTA says
Dear Sir/Madam,
landline connection (02342 243278,79) is Link down from last 8 days, though the monthly bills are paid regularly well before due date (which reported to you every time), Since Bank work is pending from Many days and affecting customer service, resolve the problem at an earliest and restore the link 8600009271
suburamaniam venkatesan says
Last Month From Airtel to BSNL i had port forwarded my sim, Yesterday i try to connect internet its not working, What is the reason if any activation i have to done or what, its a 4G sim.
BSNL TeleServices says
Just send START to 1925 to activate BSNL data services in new service.
Anupam says
It’s not working any where, It’s network is not available any where in Lucknow.
Sunil Ahuja Chandrapur says
Sir I had request to shift my Landline no 07172-276910 on 19 july 2019 half km Of distance where already Bsnl had many connection and having network, But till today it is not shifted, and I personally visited to Bsnl office chandrapur but no one is responding.
Mr. Yenarkar Sir say I am helpless, I never expected this from Bsnl, Such a hopeless Service.
BSNL TeleServices says
You may book a complaint at PGS (public grievance portal) and also at BSNL Corporate facebook/twitter pages to reach to higher authorities.
SAWAN SETHI says
I APPLIED FOR BROADBAND CONNECTION ITS BEEN 23 DAYS THAT MY CONNECTION IS NOT MADE AND NOR ANYONE IS RESPONDING PROPERLY I NEVER EXPECTED THIS KIND OF SERVICE FROM BSNL, VERY DISAPPOINTED.
haritha says
The worst service from your bsnl workers, Landline stopped(malkajgiri/Telangana) working from 2months, Complained several times and till now there is no respective action, The worst network and services and No proper response from your bsnl customer care employees too.
manoj sorout says
Hi Concern
kindly look as we are using 5 landline numbers but not working from last three months
firm Name :- Guru Nanak Hospital
landline numbers :- 256660,256661,256662,256663,256664
Inder Singh says
My Telephone landline number 02933 252828, is dead 6 days, we completed continue bat no any badi lineman, but automatic sol may compared, I’m continue to complained but not sold, no responsibility any lineman so, please solve may complete otherwise disconnected my phone,
Nirav says
Call centre Mr.anand parmar’s language are very rough.
Nitinnayak says
Can BSNL compete with the other GSM service provider like Vodafone Idea, Jio and Bharti AIRTEL with the revised call rate? I trust its NO, What does it mean by’ “rationalization of call rates as per TRAI regulation” Its far far from the TRAI regulations, BSNL call center guys are simply hopeless, not at all trained and updated, Even the two customer care guys sitting besides give two different answers of the same queries, Can BSNL management do adequate training to their rude cust care personnel?
If the authority has properly answer about rationalization? I get head over heels to understand the various circular and there amendment in the BSNL Portal and they float a scheme in a given time frame, and they withdraw the scheme and the customer care guys dont know, not trained and informed, clap clap clap.
raghuveer says
BSNL is made for all class of people rich, middle or poor with fulfilling its social responsibility, can we expect from any pvt operator to do so, remember friends those days when BSNL was not in the Mobile field and what was the mobile tariff rate 25rs/minute and incomming calls were also highly charged, there for please do not blame the BSNL it has to care for all community although in this process its services are suffered some times.
கிருஷ்ணன் says
BSNL செல்போன் வேலையே செய்யாது நெட்வொர்க் கிடைக்காது கம்ப்ளைண்ட் பணீணினால் பலன் இருக்காது ஆனால் பணம் மாத்திரம் கட்டாகிவிடும்.
sameer exports , Aligarh says
I am BSNL subscribe from Aligarh, using FTTH No 2970212, most of the FTTH is not working here in Aligarh talanagri, some time wire has been broken, sometimes rat scatter the cable, some times power failure, yesterday, I talk to DGM Aligarh Mr Ashok Kumar, he replied me that for power back there is a generator but, BSNL don’t have fund to purchase diesel for the generator.
Lalchand bagmar says
ब्रॉडबैंड की स्पीड नही आती है महीने में 10 दीन बन्द रहता है कंप्लेन करने के बाद 4 दीन बाद लाइन मेन ठीक करता है। कोई नही सुनता है लोकल बालोतरा BSNL ऑफीस पर 02988 pin 344022 और बोलते है, अभी तक आप BSNL लेकर बेठे है बन्द करा दो सब बन्द करा दिया है। ये हाल है BSNL स्टाफ़ का।
DIPESH SHAH says
SIR I M GETTING UNNECESSARY MESSAGE IN MY MOBILE, NOT RELEVANT TO ANY OF MY LANDLINE NO, THE NUMBERS ARE 0288-2662164, 02882662165, THIS 2 NO. MESSAGE COMES TO MY MOBILE NO and HARASSING ME BY MSG, MOREOVER FROM YOUR DEPARTMENT EVERY DAY – 2 TIMES WHICH IS USELESS & HEADACHE TO ALL, AT THE TIME OF BILL IS GENERATED ONLY ONCE THE MSG SHOULD BE PASSED & BEFORE THE DUE DATE AGAIN MSG SHOULD BE PASSED, WHY TO PASS SAME MESSAGE EVERY DAY & SOMETIME 2 TIMES A DAY, THIS IS 100% WRONG SOMETHING THIS SYSTEM SHOULD BE CHANGED WITH HAVING LIMIT FOR NO OF MSG TO BE PASSED TO CUSTOMER ON HIS MOBILE NO.
BSNL TeleServices says
Please approach your areas commercial officer and submit a complaint to de register your mobile number from the said two landline numbers.
Shankar D.S says
Hello Sir this is Shankar D S Tumkur im using BSNL 4G Sim Card from last 5 months, BSNL 3g network not working properly in karnataka state tumkur district area sapthagiri extension, full buffering when we watch videos in youtube, so kindly request you to solve the problem, my mobile number is 9483435394 BSNL number.
BSNL TeleServices says
Please post your complaint at 210.212.70.157/pgs/internet/pgwebregn.asp to reach higher authorities, check the details at https://bsnlteleservices.com/bsnl-public-grievance-complaint-portal-higher-authority/
Stuti sethi says
None of the above BSNL customer care number is working, What the hell is this, I have been trying to connect to customer care, I am not able to make any calls from my bank no neither any network is showing.
LAKSHMI says
MY NUMBER IS 9493507998, MY COMPLAINT IS EVERY DAY 5/RS BALANCE IS CHARGING ON BT-BSNLCG, I DONT KNOW ABOUT THIS SERVICE, IF DATA IS ON THEN AT FIRST IT WILL COME AND REDUCTION OF 5 RUPEES BALANCE FROM MY ACCOUNT.
PLEASE KINDLY SOLVE WHAT IS THE PROBLEM AND MAKE A SOLUTION HOW TO RECOVER MY BALANCE BACK.
SO MANY TIMES I COMPLAINT TO CUSTOMER CARE BUT THERE IS NO USE, THINK IT IS INTERNET OF THINGS CRIME, CYBER CRIMES, THERE IS NO PROTECTION OF OUR BALANCE, PLEASE MAKE A SOLUTION FOR THE PROBLEM.
JAMAL YUSUFF says
Taken nano Sim for old number 8544355140 but till this day it is not functioning, I have paid fee of Rs 150 which was demanded yours Jamal yusuff Advocate Ara.
ritvik says
Rupees 100 is the original cost, so complaint this immediately to local authority or Public Grievance online at http://210.212.70.157/pgs/internet/pgwebregn.asp,
check the details now at https://bsnlteleservices.com/bsnl-public-grievance-complaint-portal-higher-authority/
Mallikarjun S Doddamani says
From last 15 days is not connected prepaid mobile stv data network, This like happening customer not satisfaction, Kindly do the service maintenance.
ASRAR says
I RECHARGED MY NO WITH STV PACK OF Rs.135, THE TRANSACTION WAS SUCCESSFUL, HOWEVER THE AMOUNT WAS NOT CREDITED TO MY PHONE ACCOUNT, ON INQUIRING, THE CUSTOMER CARE TEAM TOLD ME THAT THE VALIDITY HAS EXPIRED AND THE RECHARGE OF RS.135 HAS NOT BEEN DONE.
I HAVE TAKEN UP THE MATTER WITH BANK, BUT PLEASE LET ME KNOW HOW TO GET THE AMOUNT REFUNDED TO MY BANK ACCOUNT AS SAME HAS NOT BEEN CREDITED TO MY PHONE ACCOUNT.
lalith says
STV is a voucher to reduce the tariff or for getting freebies, but not extends the main validity, So just recharge with another plan voucher to get validity.
Any transaction gets failed will refunded with in 48 hours of time.
Vyshnavi says
BSNL BROADBAND SERVICE WROST IN KAVAIYALOOR, KANYAKUMARI(DIST), NOBODY RESPONDING WE ARE CALLING TO CHECK ANY PROBLEM NO ONE COMING TO CHECK NO SPEED ALSO HOW TO THESE PEOPLE IRRESPONSIBLE, DAILY CALLING THEY SAYING TOMORROW EVERYDAY LIKE THAT THIS IS BAD BAD SERVICES.
bhupinder GUPTA says
A request to BSNL for unlimited broadband, in the unlimited 299 plan bsnl has started the speed of 8 mbps upto 1.5 gb everyday fup. Requests to make the speed of 1mbps all time speed to a affordable budget without fup limit, and we do not need high speed, it will be a great benefit for an affordable low budget people.
Sukhdev Singh Notey says
I have a BSNL land line number 0712-2570381 and a CellOne mobile number 9422113649 from more than two decades, I have broadband connectivity on my landline number, I opted to pay bills through ECS from my bank Account from last about 7-8 years, it was working smoothly. 3-4 months back there was a problem in transaction through ECS, I contacted authorities at CTO Nagpur personally and after completing some formalities and filling information in prescribed formats the issues were sorted out.
Now from last 2 months regular deduction through ECS is taking place from my bank account, All payments are cleared through my bank account till 29/04/2019 through ECS, but it is not getting updated in the BSNL system, Hence, I got exaggerated bills of Rs 2162/- through SMS links on my mobile today on 05/04/2019.
I also got a call for making payment from BSNL office at Rajasthan today, This stressful and embarrassing for a customer who is not a defaulter from last more then two decades, Can authorities take cognizance and sort out the issue please, With Regards, Sukhdev Singh Notey.
Nithin Sarma BSNL JTO says
You are a loyal customer to BSNL, and this is a technical problem of Account Wings and to be cleared by the respective Accounts Officer TRA of your SSA/Unit, please book a complaint at BSNL CMD / Corporate Facebook or Twitter pages for resolution. Sorry for the inconvenience from our BSNL.
Sunil Trivedi says
Dear Sir,
We had applied for new sim card in the name of my father (Mobile no 9413024488) at BSNL Office, Sector-4, Udaipur (Rajasthan) on 01.05.2019.
However, the BSNL person said that the number is registered in the name of my wife, This could be because at the time of linking the number with Aadhar card upon failure of taking my father’s finger print the BSNL person had asked to give finger print of my wife.
At the time of issuing new sim no.8991598112 14122 1495 the person had taken application (copy attached) for correct number (9413024488) but has blocked the other sim (9460380881) from 02.05.2019 morning.
Now, the BSNL person say that once entered the number cannot be changed.
I had made enquiry at tollfree no 1503 today morning i.e. 03.05.2019 and was informed that there is no reason for such blockage.and to contact at BSNL office. I had also made email complaint at portalhelpdesk@bsnl.co.in yesterday, However, the sim is still not operating. Neither any call is made from it nor any call is going to this number.
You are requested to immediately start the blocked sim (9460380881) or we shall proceed to port the numbers to other network.
Thanking you,
Sunil Trivedi
BSNL Teleservices says
Dear Shri Sunil,
As per your query, your contact number is blocked instead of original number, so please approach the same CSC and ask him to release the same number again with new SIM card.
Also, it is to intimate you that, this is not the official portal for BSNL, we suggest you the policy procedure only, If not resolved the issue, please complain the same at BSNL CMD and BSNL Corporate Facebook and Twitter pages for early resolution.
Jagdish Kumar says
I need to shift my BSNL land line 731 2595838 to new location
house 401, Premium park, Jakhya, Indore, 453111.
Please advise how to proceed?
Thanks
anitha says
Just apply in prescribed shifting form available at your concerned BSNL Customer Service Center or login to BSNL Selfcare portal and apply for shifting of telephone.
manish upadhyay says
8871365828 idea se BSNL me port kyo nahi ho rahi hai?
BSNL Teleservices says
There are some reasons for rejection (due to non completion of guard time), please approach nearest CSC to know the rejected/pending status.
Vinay says
BSNL coustomer service number not in order last one week. Really joking with customer. Very bad service in Mahoba.
Kuldeep says
3G service which was better previously in Subash Nagar, Jammu area Now. The signal of the same has gone down or many hours remain down. please help
raghu says
simply port to other network bsnl is really doing the worst not even providing the quality 3g coverage even after the launch of 3g 3-4 years ahead today.
KRISHNA SINGH SUPYAL says
I am receiving SMS saying “Dear Customer,Your Account has been debited with Rs 30.00. Main Bal 19.46.” from BP-BSNLIN having number 919417799997. I had already received this type of messages several times previously and lost my pre-paid balance amount. When trying to contact the number, I was told that the number doesn’t exist. Please help me about how to stop this unexpected deduction of ₹30/- from my account.
RAJARAM says
Excellent information but missing about the SIM which is showing only Emergency calls and no in and out calls available after failure of Recharge in time! So please let me know the details regarding reactivation of such cases as I am experiencing the same. Thanking you.
SAUROV ROY says
Mene Haridwar(Uttrakhand) se Patanjali BSNL ‘Sawdeshi SIM Card'(9411197455) Rs.144 Dekor lia tha after verification kafi din ho gaya par avi thak BSNL ki taraf se ‘FRC’ recharge nahi kia ghaya.. iha Assam me kafi kosis kia par ‘FRC’ possible nahi hua (kia BSNL ki taraf se koi help possible he).
Kiran sharma says
I am unable to send SMS from last one month. My no. 9435307087. Please help.
lalitha says
Check your BSNL message center number in your SIM card. Correct the BSNL message center number by including + related to your zone.
Nakul s kondattu says
I am not getting 3G FOR MY ALL My PHONES since yesterday onwards pls help me. Am from poovakulam, Kottayam dist., Kerala.
rajan says
Means, your area’s BSNL 3G signals got deactivated. Complain this issue immediately to concerned officers or post at BSNL India Facebook / twitter accounts to reach higher authorities
Meenakshi Subramanian says
I am having 9444744037 (Chennai). I do not have a DATA plan as such. I am required to use the DATA plan while on my visit to Delhi. If I add a Data plan, will it work in Delhi(being an MTNL area)? Am I required to add any roaming STV? If so what are the DATA plans which will work while roaming in Delhi and also in Jaipur? My requirement is for TWO days only. I would appreciate your kind advice.
Dayakar says
BSNL STV’s (Voice/Data/SMS) didn’t work in Delhi or Mumbai. These are the roaming areas and the charges are as per the base subscription plan. The data charges for kb is 0.02. If you subscribe for a data STV or an , the freebies allowed will work in all India except Delhi and Mumbai.
So it is suggested to subscribe to one prepaid plan along with some Top Up amount. At the time of stay in Delhi, you can use the data using main balance and outside Delhi, you can use BSNL unlimited prepaid plans Chennai (combo) which can use in all India (except two areas).
Muralidhar sahoo says
I want to replace my sim card bearing no 9437766459 due to no network emergency only and convert to 4G nano.
lalitha says
All the latest SIM cards are coming with 3 in 1 slots (Normal / Micro and Nano) i.e. repluggable SIM cards. So just approach any CSC/Franchisee of BSNL and asko for replacement. All the available services in your area including BSNL 4G will activate on latest SIM cards.
DURGAPRASAD SATHE says
I am using your service, i already submitted my no 8087960670 in DND BSNL GSM Mobile Customer Care with all SMS in block options. 21 days back I send a written request about to unwanted SMS received from the various product.
after I received a response from BSNL GSM Mobile Customer Care. 80% text message was stopped, but still, I received SMS from various finance institute for a personal loan or mutual funds like
BH-MYLOAN -DATE 25-08-2018 AT 5.45PM.
BH-NOCOST-DATE 24-08-2018 AT 8.36PM
BH=URSLRY-DATE 23-08-2018 AT 6.11 PM
BH-QUICKK DATE 23-08-2018 AT 4.40 PM
I LOOKING FOR YOUR SUPPORT, TO STOP ALL SMS.
HOPE YOU WILL WORK ON IT, AND IF NOT IT STOP, THE I WILL TAKE LEGAL ACTION AGAINST BSNL SERVICE PROVIDER.