Dial BSNL Customer Care toll free help desk number for BSNL complaint Nationally / Internationally, submit your grievance or place service request in BSNL online customer care portal to solve your queries…
BSNL Customer Care
The new digital era based support system contributing a lion’s sharing related to all telecom services in 2021 calendar year, also find the new email address providing customer care for digital payment issues or for any service related issues like a service activation /deactivation, complaints and tariff change requests.
You may login to online portal or call on said related toll free BSNL customer care number or any other service issues related to the broadband service, landline connection and also service orders for your existing connection at BSNL customer care
BSNL customer care allows the subscriber to register a complaint with customer care ticketing systems regarding any problem or if you require to consult any executive on BSNL customer care number, then opt for assistance at the below numbers mentioned services wise and state wise.
BSNL Customer Care Number
| Service Type | Toll Free from BSNL Network | Toll Free from Other Network |
|---|---|---|
| BSNL Landline | 198 / 1500 | 1800 345 1500 |
| BSNL CDMA | 1502 | 1800 180 1502 |
| BSNL GSM Mobile | 1503 | 1800 180 1503 |
| BSNL Broadband | 1504 | 1800 345 1504 |
| BSNL Fiber Complaint | 1500 | 18003451500 |
| BSNL MPLS and Other Data Services like Global Satellite Phone Service (GSPS) or Leased Line Call Center | 1800 425 1957 | 18004251957 |
| E-Track Fleet Management Solution | 1800 425 1425 | 18004251425 |
| BSNL WiFi Services | 1800 425 5300 | 18004255300 |
| BSNL Wings Call Center | 1800 345 1500 | 18003451500 |
| Bharat Fiber Franchisee Customer Care | 1800 5990 088 | 18005990088 |
| BSNL Enterprise Business Services Call Center (MPLS VPN / ILL / MNS / Bulk SMS / Dark Fiber etc) Email ID – ebenquiry@bsnl.co.in | 1800 425 7007 SMS Short Code to 57007 | 18004257007 SMS Short Code to 9482157007 |
| International Roaming Problems | +919434024365 | +9194340 24365 |
| Video Conferencing and Audio Conferencing | e-mail: vcsupport@bsnl.in / acsupport@bsnl.in Fax: +91-11-23737760 | Same as Left |
| BSNL Web Conferencing | 1st Level Support: BSNL All India Helpline 2nd Level Support: CEPL at 1800111233, Ph. No: 01145092300 / 45092311, Email: support@cepl.in | Same as Left |
| 6 Paise Cashback Offer | 18005991900 | 1800 599 1900 |
Related to BSNL mobile services, some of the users who travel in roaming areas can have some problems, At that time when dials customer care call centers of Bharat Sanchar Nigam Limited which are toll free, it will connects to the new service area where user is available at present, instead of his home circle.
Example:
- If a user belongs to Kerala home circle and travels to Chennai having a query on his/her STV plans when reaches Chennai, At that time when dials for customer care assistance, he connects to Customer care number Chennai which is toll free instead of customer care in Kerala, because the default number connects to residing circle only.
For that, we present the following statewide numbers to dial and solve the queries at customer care from anywhere in India connecting to home circle to resolve the issues of that circle SIM card, and here is the full list of the customer care help desk number mobile numbers state wise.
BSNL Complaint Number
Following are the circle wise BSNL helpline mobile numbers to dial from other state / roaming area to contact home circle help desk care for any kind of resolution or complaints, where all India customer help desk number is
1800 180 1503
| Jammu & Kashmir | 9419024365 |
| Andaman and Nicobar Islands | 9434024365 |
| AP (Andhra Pradesh) / Telangana | 9440024365 |
| Uttaranchal | 9412024365 |
| Assam | 9435024365 |
| Bihar | 9431024365/ 9431224365 |
| Maharashtra | 9422024365 |
| MTNL | 9869012345 |
| Chhattisgarh | 9425201234/ 9425201041 |
| BSNL customer care Chennai toll free | 9444024365 |
| Customer care in Kerala | 9447024365 |
| Goa | 9422024365 |
| Odisha | 9437024365 |
| Gujarat | 9426024365 |
| Haryana | 9416024365 |
| Rajasthan | 9414024365 |
| Himachal Pradesh | 9418024365 |
| West Bengal | 9434024365 |
| Jharkhand | 9431124365 |
| Karnataka | 9448024365 |
| Kolkata | 9433024365 |
| Madhya Pradesh | 9425024365 / 9425124365 |
| Punjab | 9417024365 |
| Sikkim | 9434024365 |
| Customer care Tamilnadu | 9443024365 / 9444024365 |
| UP East and West | 9415024365 |
Frequently Asked Questions
Is BSNL Customer 24 7
- BSNL Mobile care will be available as 24 / 7 pattern, where as the other will works only on office timings.
Can I talk to BSNL customer care executive directly?
- Customer care number provides with lot of services, so the customers has to select suitable option for clarification and for lodge complaints on particular service.
- So, Dial mobile customer care number 18001801503, and on connecting, without hearing the announcements dial 2 > dial 1 (prepaid)/2(postpaid) > dial 9 to connect the executive directly.
Can we raise billing complaints directly at customer care numbers?
- BSNL field offices with AO TRA is only allowed as an authorized officer to resolve the billing issues, So please do avoid to complain the billing problems at customer care number.
What are the charges from other network when connected to customer care numbers?
- All the calls from any network are free and these are named as toll free customer care numbers of Bharat Sanchar Nigam Limited.
Whether all the state customer care numbers are also charged as free from other network?
- No, the 10 digit number mentioned above are free from BSNL numbers only, but when dials from other network numbers will be charged as per their operator.
Can I connect to these toll free customer care Internationally?
- Only 10 digit mobile numbers will be connected Internationally.
Can we know our subscribed landline/ Bharat Fiber / broadband plans in customer care?
- Yes, dial 1800 345 1500 / 1504 and check your subscribed plans.
What is the email address to reach customer care?
- portalhelpdesk@bsnl.co.in is the help desk email address for online payment related issues launched in 2019.
Can I complain on dead or faulty landline on All India customer care or local office?
- Yes, you will have both the options, choose anyone to complain, it will resolve within specified time.
Where we can lodge a complaint about poor customer service of BSNL employees?
- Just login to public grievance portal in online at 210.212.70.157/pgs/internet/pgwebregn.asp to register the complaints against BSNL employees for poor services.
BSNL Customer Care Portal to Submit Service Request Online
Register BSNL Pending Complaint in Public Grievance Portal to Reach Higher Authority
BN says
I successfully registered myself with bsnl self care portal, But I could not add my landline number. Even after entering data correctly it is not accepted. The process should be made simple and customer friendly.
LOKUMAL D KHANCHANDANI says
Dear sir/mam
i hope you are doing good,
we have landline no is 0265-2562205 ,this line dead last two months but any one come to repair, we call again, but no reply now we are tried ,we already pay full year payment so please give our money back and stop this line, we fold our hands and requste to you.
1-complain no- 1053769528 on 16-10-2020
2-complain no- 1053817188 on 20-10-2020
3-complain no- 1053846309 23-10-2020
4-complain no 1053885180 dated 27-10-2020
5-complain no- 1054267475 dated 10-12-2020
HOPE YOU WILL WORK ON IT, OTHERWISE I WILL TAKE LEGAL ACTION AGAINST BSNL SERVICE PROVIDER.
Chezhiyan says
Good evening sir.
I am calling from manjamalli village near by Aduthurai, My number is 2473211.
Last one week my land phone is not working, I complaint 1 week before.
But Up to now NO one coming for repair. In my home 4 children’s studying on line classes. Due to this problem one week classes absent.
For your information my near by home another phone number. Is working good condition. 2473208.
I informed many time no Care about. NO one’s come. My request would be considered favourably.
Thanks Chezhiyan.
Manjamalli
Aduthurai.
Land phone 2473211.
Shabeen Abbas says
Sir, My Number No Coverage i Visit BSNL Exhange Tamilnadu Sivagangai Dist Singampunari Location Migration Same Number Replacement New SIM Card But Still Know No Coverage. Mobile Number: 9585199607.
De-Activation Date : 24th Nov 2020
Migration Date : 25th Nov 2020 – New Sim Number ( 8991809121401063798)
Issue: Customer Try To Another Network Porting Request But Retailer
Request Related 2 To 3 Times Cancleld Request.
pankaj yadav says
bsnl netwoker not contect call dharuhera gorugoan, plz help me.
Anjali Shukla says
Worst customer care service ever, my phone is stolen i have to immediately block the sim but i have tried to contact them for like 4 hours but no one responded, It kept on saying your call is important for us, “HOW IS IT?”
Shanti Prasad says
dear sir,
My e-mail id (broad band service) “spjoshi_jp1@bsnl.co.in” was discontinued with effect from 18.9.20 as I am not BSNL but PSU’s retired officer. In its place, i was allotted e-mail id of spjoshi1@ bsnl.in with effect from 26.10.20, This portal (bsnl.in) takes long time to display login window and after filing login ‘password’ it takes too long time of 5 minutes or more to e-mail box, Kindly help for expeditious login to e=mail mail box,
Above portal also do not display at any stage about ‘service not available’ or ‘server not responding’, kindly look into. kindly reply on above e-mail id and also spjoshi1812@gmail.com.
yours
shanti Prasad
DINESHAN P KARUNAKARAN says
I have availed of BSNL FTTH connection, Though I have received an SMS on 8th October 2020 that my FTTH connection is activated and I have been allotted a new telephone number 2967933, But the local cable operator gave me connection on behalf of the BSNL only in the late evening of 10th October and extracted Rs. 1500/- towards installation charges from me without a Receipt.
I was constrained to make the payment, when the BSNL people at the higher office informed me that the outsourced people are eligible to collect so much amount from the customers, but I did not get telephone connection, Thereafter I have been contacting the telephone exchange people and the higher officers till this evening of 15th October, but everyone told me that the local cable operator is responsible for activating the telephone and I am to contact him.
My dealings is with the BSNL and BSNL people are liable to see that my connection is alright. During the last hour too I have contacted the higher BSNL Officer in No.9446488988 (received from the Telephone Exchange), and my problem remain unsolved. Finally I have requested for the customer user name and password, so that I can configure the ONT with the help of customer care people of BSNL.
The Officer at the other end was found unawares and helpless. In this way how is BSNL going to survive? Though other connections were available, a was insisting for BSNL, since I wish to see this public sector enterprise overcome all the roadblocks in their way, Staff members’ dedication and confidence only can make the BSNL survive in the arena.
Anita Jain says
Installed BSNL Fiber plan for 50Mbps, Since the plan started internet connection is not stable, frequently seeing RTO
swapan misra says
My house landline no. 033 24281415 last one-year problems, many times complain no response, per month bill generate, payment up to date, please take care.
Mahesh Eknath Mhatre says
Our land line Number 0251-2400012 (Maharashtra-kalyan circle) was not working from more than a month, We lodge the complaints many times but the problem is Still pending, Please take action and arrange to restore the problem immediately.
Reply
Ranjeet singh says
My incoming calls are barred, and no response to customer care, Plz sort of the issue 9419045405
Shobha says
BSNL network is not working properly.
Vissal Shabir says
No network from past two days in my area
Mobile number:- 9419891593
Circle:- Jammu & Kashmir
Location:- Model Town D
District:- Baramulla
Tehsil:- Sopore
Please solve the issue as soon as possible
mon sonowal says
i am facing outgoing problem as well as recharge, after lots of effort. Even customer service is not responding my call since last two days..
K.Jayachandran says
I had BSNL Broadband connection (Cust No.9032223849) and paid for annual payment. Rs.10312 in Sept2019, I have surrendered Broadband connection in the same month and got FTTH connection, The staff purposely created a new account No.9039095279 and I am paying for this bill monthly, Arrange to return back broadband amount paid as advance or adjust to my FTTH connection.
secound avenue says
Dear Sir,
BOOK COMPLAINT THAT LANDLINE TEL.DEAD (26225037) LAST SIX MONTHS, BUT TILL NOW NO PERSON VISITED.
25/08/2020 OUR COMPL.REG NO.123367365282 Please send your engineer as earliest & inform in our mob.no.7502282814
N SASIKUMAR says
I HAVE TAKEN FIBER CONNECTION BY SURRENDERING MY EXISTING COPPER LINE CONNECTION. AS PER BSNL GUIDENCE, WE HAVE PURCHASED TEJAS TJ2100 GPON MODEM AND APPROACHED LOCAL BSNL (HOSUR, KRISHNAGIRI DISTRICT, TAMILNADU) TO PAIR THE LINE. SURPRISE TO UNDERSTAND THAT THEY ARE NOT ABLE TO CONFIGURE THE MODEM I.E. THEY DO NOT KNOW. WE ARE RUNNING BEHIND THEM SINCE TWO DAYS AT BSNL OFFICE. THE CONCERN PERSON RAJESH 9443131953 @ BSNL OFFICE IS NOT RESPONDING CALLS DURING OFFICE HRS. IF HE BUSY FOR WHAT THAN TO ATTEND CUSTOMER PROBLEM. WE ARE SEEKING YOUR HELP IN THIS REGARD AND HELP US TO GET CONNECT OUR LINE
Aftab Alam Khan says
To,
The Account officer
BSNL, Azamgarh-276001
After calculating full & final settlement, dues paid, and instruments of the department, handed over to the department, in the matter of disconnection of Brod Band Phone No. 05462-225570 in the name Aftab Alam Khan, Kot, Sadar, Azamgarh. Today all procedure is adopted towards disconnection.
with regards,
shafiq Ahamed says
raise billing complai
My fiber was cut since May 3rd till June 17th (1 and half month it took for them to resolve) But ive gotten bill for both the months and now since july 28th My Fiber got disconnected reason being non payment of bill. i ve contacted the JTO million times since june to rectify this issue and now its been 2 weeks since the disconnection of my fiber and no proper responce from the JTO.
so who can i contact regarding this BILLING issue and to get it fixed thanks. my district is Nagapattinam
Laxman says
Not respond customer care.
SUBHASIS SEN says
Complain through 1503 is very very difficult, They every time tell ‘Sunaide raha hai’ but till no reply,
I have three Mobile phone of BSNL, but Not work any phone, There is no network at my area. Please check my local tower orientation. My location is Riverside Township, Burnpur, Paschim Bardhaman, West Bengal, Pin-713325
Mr. CH. ALEXANDER says
Dear Sir/Madam,
I have been paying my official mobile post paid bill (9493770608) since March 2020. I need to claim these bills and get reimbursement from my office. Can you pl help me how to get these bills from BSNL.
My email address: ch_alexander@wvi .org
R I Parmar says
BSNL Ahmedabad Gujarat .last week july20 my landline no I/C facility not working every day I lonch compliance n evening bsnl removed with the status solved complain but till today 1august BSNL not solved it’s what can I do? No is 079 22685725Ahmedabad Gujarat
Paramveer Singh says
I Paraimveer Singh R/o Village Tharaj, Tehsil Baghapurana, District Moga, Punjab, Postal Code-142057, Please release BSNL Punjab Mobile Number : 94632 31789, Prepaid BSNL Sim Card on my name in BSNL Exchange Baghapurana, District Moga, Punjab.
palani says
Dear BSNL Team,
I was tried to raise complaint over the telephone Customer care number 94440 24365/94430 24365, They were suggested to complaint to 1500. I requested complete number (XXX XXX 1500) due to i was called over the other network mobile. Again customer support team suggested to call 1500. They were not knowing expect 1500. If possible try to call other provider customer care service then they will realize what was the gap. Keep it up, Same service.
Palani says
Dear Team,
I received sms that my connection 04144-241224 with Broad band has activated on 28-07-2020, But the land line is completely dead. We excepting good support and services.
Alfred Fernandes says
Hello, I am really disappointed with the BSNL landline service, I am continuously paying bills for the last 3 months but my phone is dead. I did online complain about 1800 345 1500 but it saying your request is already done and technical work in progress.. it is so frustrating that it’s almost a month for complaint and nobody to repair. There is no Initiative towards my complaint, Very bad customer service.
RAJIV RANJAN says
KARNATAKA STATE HELPLINE 9448024365 IS NOT WORKING, KINDLY UPDATE THIS NUMBER FOR QUERY.
ANNADURAI V says
our PRI number : 04543 – 269300
Danlakshmi Paper Mills Private Ltd
Vilmapatti, Nilakottai Taluk, Dindigul Dist, Tamil Nadu
Our PRI line Number 04543-269300 was not working from more then a month, We lodge the complaints many times but the problem is Still pending, Please take action and arrange to restore the problem immediately.
Sam Peter says
Hello, my land line is dead more than two weeks several complaints registered till date not rectified, Unable to reach on 1500 for one to one conversation, once you dail 4 no response and it disconnects after few sec, Do something to revive the dead.
HITESH RASTOGI says
My postpaid mobile number 9415053324 data services is not working. I have complained about it on your customer care number 1503 with same mobile, three times on 02.07.2020.
First time your customer care representative was saying it will start after two to three hours.
Second time your customer care representative was saying that our server is down, no complaint can be solved now.
Third time your customer care representative was saying that sim might needs to be changed.
Your customer care pretend to do everything but does nothing.
On 03.07.2020 I went to your local office at patrakarpuram, lucknow. He said data connection on my mobile number was deactivated and now he had activated the connection. Data services will start up-to evening. In this regard, i wish to know that when I am paying my post paid bill timely from last twelve years, why my data services was deactivated. On his advise, I have also purchased new sim also for the same mobile number, as he was saying it will work faster.
But when my data connection did not started till evening. I again called your customer care number 1503, he said that he has sent my complaint to sr. officer and my complaint will be resolved within two hour.
Upto now around four hours have passed but my data services is not started. please let me know how bsnl people and its system works.
suman jaiswal says
land line phone is dead, i have booked a complain lots of time till date nobody has come.
G.Edwin Balasingh says
My prepaid plan expiry is on 02/08/2020 and my STV voice expiry is on 30/06/2020, I would like to recharge voice STV valuable for 84 days, Will the voice STV validity remain the same after the plan is changed on 02/08/2020
Govinda patil says
Sir, I have recharged 153 but internet is not running even browsing is not happening.
Mrinal Kanti Rakshit says
Sir,
I am getting very low intenet. As a result no web pages has been open. Please increase the speed as well as bytes, presently I am getting 10-20.
Thanking You
Sincerely Yours
Mrinal Kanti Rakshit
Address: Qtr.No.CD/259/2, Sector-2 (Near Ramleela Maidan), HEC Colony, P.O. Dhurwa, Ranchi-834004, Jharkhand.
Mob.No. 8987610839 / 9471391008 (only use Internet, not for talking purpose)
Vaseem hasan says
Bsnl ke lagbhag 4,000 se jyada users gaanv ke society ki jamin sirf 1,000per month rent pe bsnl ko di last 10years bofor ek paisa nahi badhaya or bsnl sewa dene me asamarth complaint karo to inka koi action nahi officer bolte hai upar baat karo ham kuch nahi kar sakte good job all bsnl staff
Pin code 415613
Ratnagiri district
Inquiry kar lena time mila to
Thank you
Manisha says
Hello sir, I am unable to make call and send messages, what do I do??
Raghu.M.Salian says
My residence is just 100mtr away from BSNL TOWER( KUTHPADY VILLAGE, UDUPI,KARNATAKA) so we using BSNL sim with Rs1999 ,15 months validity for both mobile, and there is no internet connection since 08.06.2020 10am, Online class is going on for school children but there is no internet from 2 days, called customer care yesterday at 2.30 pm but no response from customer care, I decided to port my sim to Jio if connection will be not installed before 10.30 am today, Even God cant save BSNL, if same thing happened in future.
S N BANERJEE says
Sir my land phone no 03326691481 is out of order about a month I made a doket to BSNL authority but the don’t bother moreover sdop not pickup the phone I have three year advance payment made to BSNL which will expire on Dec 2021 now what to do as being a sr czn?
Rakesh says
I have 10mbps plan but iam getting only & 2mbps
Below are parameters
Down stream :2047, UP steam :861, SNR DW:42.3, SNR UP:14.7, attenuation dw:17, UP:8.
Mohammad Sitare says
Bade Pur Sitapur Road south 24 Pargana West Bengal Chittagong sitakunda BSNL network Abhi Tak Nahin Aaya BSNL network sitakundu area mein nahin karta hai customer customer care 9903176281
anita says
Dear team
my number 9450348170
I change a handset and recharge a data pack but internet is not working i call to customer care representative many times but customer Care is not sufficient answer and start to1925 send but not confirmation and brand and model name to 58355 send and receive message (Not configure remotely please contact customer care) but customer care call many times but cut. Care not help me and cut the call please solve my problem immediate you not solve my problem i port a BSNL sim in other network please solve my.
Santish kumar says
Sir mera bsnl number 9430173013 hai.sir maine 56 ka reacharg kiya.lekin net nhi chal rha hai kya kre sir bataye please.
Kirpal Singh says
I am also using BSNL sim (9464247847) from many years and now there is no signal in my phone, I have also replaced phone and inserted SIM to another phone but same problem no signal, and this is happening from last 7-8 days what I do now.
Prayag narayan Singh says
Mane 99 rupee k recharge kiya 9450261454 jiski reference id 1973514942 Bt recharge successfully kyo nhi hua.
Shama Umer Walele says
मैने 9405041394 का recharge ₹365 का 21 फेब्रुवारी 2020 को किया था
जो 19 फेब्रुवारी 2021 को expire होने वाला था
और extra ₹30 का talktime था
लेकिन आज mobile से पूरा balance nill हो जाता है
Customer care call भी नही receive करते
Ravi yadav says
My Sim card blocked and from lockdown’s issue I can’t talk with customer’s operator can I unlock my Sim card without puk code.
AM Musthafa says
Registering many complaints in online portal and all the complaints are closed next working day without fixing the issue, The land line and Broad band are not working from last 3 months and I am paying monthly bills regularly, No one is attending the complaints and closing the tickets
Pawan Kumar Chauhan says
Sir my number is 9452499340 it’s net is not good working, I am badly disturb it’s very poor connection, Only 5-10kb . Sir please increase my net speed thanks you.
Shubham Mishra says
मैंने १५३ का रिचार्ज किया जिसकी वैलेडिटी ९० दिन की थी लेकिन यह २८ दिनों में ही समाप्त हो गई, Transection ID 4677673895
Suresh kumar adhan says
I recharged Rs 71 on my BSNL mobile, 8763643149, message show me Rs 0 balance and customer care are not response my phone. It is very painful for me because I am a customer of BSNL since last 10 years, Please take necessary action and otherwise I will switch to other network facilities
Ravi patel says
Signal has not been coming to my mobile for three days, Come from 12 to 4 at night, do not come at all during the day
What is this system.
Dinesh says
I have recharge by online Pay phonepe 11 April, amt has debit my account but message not received recharge done playing help me, Customer care no off
Jaykrishna says
From where to get the bharat fibre bb number, I want to change the plan through self portal, but it is saying to enter Broadband number not ll number to change the plan, Please help
Dheeraj says
Sir my no is BSNL 4G and in which I connect to cellone to 4G network cannot connect and say try again later my sim is 4G so check the matter and do something
Srinivasa R says
My plan was 1699 it was activated in Nov 2019 daily 3 GB data but now it’s reduced to 2 GB, Customer says, automatically it was changed, what services your providing, Now how to get same plan, or I can get refund amount of plan, In traffic plan it’s showing 3GB.
BSNL TeleServices says
3GB per day is a promotional offer, however it is closed.
Vinod Sharma says
Sir ,
Can you provide the full form of PRBT as mentioned in the recharge vouchers of BSNL, I recharged my pre paid phone on 23rd Feb with voucher of RS.153/- with 90 days validity, but today after one month I am unable to make call, Pl clarify
BSNL TeleServices says
PRBT is Premium Ring Back Tune, now called as BSNL Tune, and 153 plan provides 90days account validity, but provides only 28 days freebies facility, please check the detailed tariff of 153 plan
DODLA PREETHAM KUMAR says
Very poor Network and worst in Data service.
Complained several times through customer care and at BSNL District office.
10% of Data not used even after BSNL migrated to 4G. I can’t get network in Kbps also. This is the service given after raising many complaints. Poor Response
SOMNATH NAMDEO SHINDE says
Very poor Network and worst in Data service.
Vikash says
My Internet is very, so I lodged complain many time but no response by customer care & and bad behaviour with me, so Plz help me Higher Officer BSNL Telecom Industry, Tnx
Anirban Das says
The number provided at top for West Bengal 9434024365 doesn’t work .
Basavaraj says
Hi I’m basavaraju from Bangalore we have BSNL landline connection and it was disconnected from 1 week I complaint 1503 they are assigned me technician name and contact number through SMS I called him, he shouted at me “hey loafer thika muchkond keep the the phone” he is BSNL employee ramalingam his number is 9480343233 please take the action on support department my number is 9845412666
Prasanna says
Already clear all outstanding of BSNL, but BSNL not update mob clearing house, My mob no 9478184088, vodafone my outgoing barred, Please un bar number on priority outgoing.
gopal narain says
have lodged a complaint no upe/o/2020/1085 dt 22.1.20 but nothing has been done to redress my grievance, the web address given to check status is always faulty and customer care no is always not reachable what to do?
KAMALA says
WEAK SIGNAL IN WEST MAMBALAM, WE COULDN’T MAKE OR RECEIVE CALLS FROM IN SIDE HOME FOR THE PAST SIX MONTH, WE WERE WAITING WITH THE HOPE, BUT DAY BY DAY ITS WORSENING, IF IT’S NOT IMPROVED, WE WILL BE FORCED TO PORT TO OTHER OPERATORS.
bhalchandra says
My no 9403668676 is not working, also it is not taking any recharge its CUG plan covering Maharashtra Goa number.
SANKAR DAS says
MY PHONE NUMBER 9153066474, IT IS NOT CAME INCOMING CALL FROM 09/11/2019 TO TODAY, NOW INCOMING CALL IS STOP AND CUSTOMER CARE IN NOT RESPONDING PLEASE HELP ME
MADHUSUDAN TRADERS NEW MEDICAL COMPLEX RAIPUR(C.G.) says
YESTARDAY BOOK COMPLAINT THAT LANDLINE TEL.DEAD LAST TWO MONTHS ,BUT TILL NOW NO PERSON VISITED
OUR COMPL.REG NO.1051044487 DT 27/12/2019 Please send your engineer as earlist & inform in our mob.no.9826172053.
SHANKAR V says
The e-mail portalhelpdesk.bsnl.co.in does not work, I have sent e-mails for last 7 days, No response
Siva says
I am unable to outgoing calls from last four months, My no. 9348882929. Please help.
சிங்காரவேல் says
எனது BSNL number 9025044476 நான் சமீபத்தில் தான் Vodafone – ல் இருந்து Port ஆகி உள்ளேன் முதல் recharge ஆக 106 ரூபாய் charge செய்து உள்ளேன் எனக்கு Net வேலை செய்வதில்லை SMS போவதில்லை customer care கிடைப்பதே இல்லை நான் தமிழ்நாட்டில் Port in ஆகி மகாராஷ்ட்ரா வில் இருக்கிறேன் எனது இந்த பிரச்சினை க்கு தீர்வு என்ன இங்கு சரி ஆகுமா அல்லது எனக்கு port out ஆக வேண்டுமா
BSNL TeleServices says
Please check SMS service center, after resetting the same, Just send an SMS as START to 1925 for activation of data facility
Balaji says
Iam Balaji from coimbatore, My BSNL Prepaid Mobile Number – 94895 65546, Im having main account balance Rs.224.063 on yesterday, But unfortunately am checking today my balance is 0 in my account, I don’t know what is the reason to deduct my balance and for the past yesterday onwards i’am not able to complaint on customer care portal 1503, Because the voice portal ringing customer care didn’t respond yet, Please make sure to credit my deductive balance as soon as possible, if doesn’t take any care am going to complaint in consumer care or Mobile number portability.
Thanks,
R.Balaji
Coimbatore – Tamil Nadu (8778370744)
Rishak says
There may be a chance for data usage (If any STV/data plan on your subscribed number is expired, then automatically the main balance will consume for usage, when mobile data is ON), so please check this at nearest customer center or at 18001801503.
M.Prasad says
we need to raise the complaint letter to bsnl officials plz send the name and mail id to my mobile no. 9848912193
Sushil bapna says
Since last 15 days our all 3 Land line no 0294 2521677, 2417858, 2418197 are out of order, Complain registered online many times but not resolved at all, Every time massage comes that your complaint resolved without attending, while all landline are dead so far, Very poor service of BSNL That’s the reason of BSNL downfall do needful action.
BSNL TeleServices says
Please make a complaint at public grievance online system at 210.212.70.157/pgs/internet/pgwebregn.asp
The ASHTA PEOPLES CO-OPP BANK ASHTA says
Dear Sir/Madam,
landline connection (02342 243278,79) is Link down from last 8 days, though the monthly bills are paid regularly well before due date (which reported to you every time), Since Bank work is pending from Many days and affecting customer service, resolve the problem at an earliest and restore the link 8600009271
suburamaniam venkatesan says
Last Month From Airtel to BSNL i had port forwarded my sim, Yesterday i try to connect internet its not working, What is the reason if any activation i have to done or what, its a 4G sim.
BSNL TeleServices says
Just send START to 1925 to activate BSNL data services in new service.
Anupam says
It’s not working any where, It’s network is not available any where in Lucknow.
Sunil Ahuja Chandrapur says
Sir I had request to shift my Landline no 07172-276910 on 19 july 2019 half km Of distance where already Bsnl had many connection and having network, But till today it is not shifted, and I personally visited to Bsnl office chandrapur but no one is responding.
Mr. Yenarkar Sir say I am helpless, I never expected this from Bsnl, Such a hopeless Service.
BSNL TeleServices says
You may book a complaint at PGS (public grievance portal) and also at BSNL Corporate facebook/twitter pages to reach to higher authorities.
SAWAN SETHI says
I APPLIED FOR BROADBAND CONNECTION ITS BEEN 23 DAYS THAT MY CONNECTION IS NOT MADE AND NOR ANYONE IS RESPONDING PROPERLY I NEVER EXPECTED THIS KIND OF SERVICE FROM BSNL, VERY DISAPPOINTED.
haritha says
The worst service from your bsnl workers, Landline stopped(malkajgiri/Telangana) working from 2months, Complained several times and till now there is no respective action, The worst network and services and No proper response from your bsnl customer care employees too.
manoj sorout says
Hi Concern
kindly look as we are using 5 landline numbers but not working from last three months
firm Name :- Guru Nanak Hospital
landline numbers :- 256660,256661,256662,256663,256664
Inder Singh says
My Telephone landline number 02933 252828, is dead 6 days, we completed continue bat no any badi lineman, but automatic sol may compared, I’m continue to complained but not sold, no responsibility any lineman so, please solve may complete otherwise disconnected my phone,
Nirav says
Call centre Mr.anand parmar’s language are very rough.
Nitinnayak says
Can BSNL compete with the other GSM service provider like Vodafone Idea, Jio and Bharti AIRTEL with the revised call rate? I trust its NO, What does it mean by’ “rationalization of call rates as per TRAI regulation” Its far far from the TRAI regulations, BSNL call center guys are simply hopeless, not at all trained and updated, Even the two customer care guys sitting besides give two different answers of the same queries, Can BSNL management do adequate training to their rude cust care personnel?
If the authority has properly answer about rationalization? I get head over heels to understand the various circular and there amendment in the BSNL Portal and they float a scheme in a given time frame, and they withdraw the scheme and the customer care guys dont know, not trained and informed, clap clap clap.
raghuveer says
BSNL is made for all class of people rich, middle or poor with fulfilling its social responsibility, can we expect from any pvt operator to do so, remember friends those days when BSNL was not in the Mobile field and what was the mobile tariff rate 25rs/minute and incomming calls were also highly charged, there for please do not blame the BSNL it has to care for all community although in this process its services are suffered some times.
கிருஷ்ணன் says
BSNL செல்போன் வேலையே செய்யாது நெட்வொர்க் கிடைக்காது கம்ப்ளைண்ட் பணீணினால் பலன் இருக்காது ஆனால் பணம் மாத்திரம் கட்டாகிவிடும்.
sameer exports , Aligarh says
I am BSNL subscribe from Aligarh, using FTTH No 2970212, most of the FTTH is not working here in Aligarh talanagri, some time wire has been broken, sometimes rat scatter the cable, some times power failure, yesterday, I talk to DGM Aligarh Mr Ashok Kumar, he replied me that for power back there is a generator but, BSNL don’t have fund to purchase diesel for the generator.
Lalchand bagmar says
ब्रॉडबैंड की स्पीड नही आती है महीने में 10 दीन बन्द रहता है कंप्लेन करने के बाद 4 दीन बाद लाइन मेन ठीक करता है। कोई नही सुनता है लोकल बालोतरा BSNL ऑफीस पर 02988 pin 344022 और बोलते है, अभी तक आप BSNL लेकर बेठे है बन्द करा दो सब बन्द करा दिया है। ये हाल है BSNL स्टाफ़ का।
DIPESH SHAH says
SIR I M GETTING UNNECESSARY MESSAGE IN MY MOBILE, NOT RELEVANT TO ANY OF MY LANDLINE NO, THE NUMBERS ARE 0288-2662164, 02882662165, THIS 2 NO. MESSAGE COMES TO MY MOBILE NO and HARASSING ME BY MSG, MOREOVER FROM YOUR DEPARTMENT EVERY DAY – 2 TIMES WHICH IS USELESS & HEADACHE TO ALL, AT THE TIME OF BILL IS GENERATED ONLY ONCE THE MSG SHOULD BE PASSED & BEFORE THE DUE DATE AGAIN MSG SHOULD BE PASSED, WHY TO PASS SAME MESSAGE EVERY DAY & SOMETIME 2 TIMES A DAY, THIS IS 100% WRONG SOMETHING THIS SYSTEM SHOULD BE CHANGED WITH HAVING LIMIT FOR NO OF MSG TO BE PASSED TO CUSTOMER ON HIS MOBILE NO.
BSNL TeleServices says
Please approach your areas commercial officer and submit a complaint to de register your mobile number from the said two landline numbers.
Shankar D.S says
Hello Sir this is Shankar D S Tumkur im using BSNL 4G Sim Card from last 5 months, BSNL 3g network not working properly in karnataka state tumkur district area sapthagiri extension, full buffering when we watch videos in youtube, so kindly request you to solve the problem, my mobile number is 9483435394 BSNL number.
BSNL TeleServices says
Please post your complaint at 210.212.70.157/pgs/internet/pgwebregn.asp to reach higher authorities, check the details at https://bsnlteleservices.com/bsnl-public-grievance-complaint-portal-higher-authority/
Stuti sethi says
None of the above BSNL customer care number is working, What the hell is this, I have been trying to connect to customer care, I am not able to make any calls from my bank no neither any network is showing.
Janelle Nikhil Nair says
BSNL is terrible. The customer service of Goa is really bad, The net in my house has been off Since Nov 13 and today is Nov 25, no one has come to fix it, in fact they do not even respond to our calls. This is really bad, Actually we are playing money for something that we are not even using.
LAKSHMI says
MY NUMBER IS 9493507998, MY COMPLAINT IS EVERY DAY 5/RS BALANCE IS CHARGING ON BT-BSNLCG, I DONT KNOW ABOUT THIS SERVICE, IF DATA IS ON THEN AT FIRST IT WILL COME AND REDUCTION OF 5 RUPEES BALANCE FROM MY ACCOUNT.
PLEASE KINDLY SOLVE WHAT IS THE PROBLEM AND MAKE A SOLUTION HOW TO RECOVER MY BALANCE BACK.
SO MANY TIMES I COMPLAINT TO CUSTOMER CARE BUT THERE IS NO USE, THINK IT IS INTERNET OF THINGS CRIME, CYBER CRIMES, THERE IS NO PROTECTION OF OUR BALANCE, PLEASE MAKE A SOLUTION FOR THE PROBLEM.
JAMAL YUSUFF says
Taken nano Sim for old number 8544355140 but till this day it is not functioning, I have paid fee of Rs 150 which was demanded yours Jamal yusuff Advocate Ara.
ritvik says
Rupees 100 is the original cost, so complaint this immediately to local authority or Public Grievance online at http://210.212.70.157/pgs/internet/pgwebregn.asp,
check the details now at https://bsnlteleservices.com/bsnl-public-grievance-complaint-portal-higher-authority/
Mallikarjun S Doddamani says
From last 15 days is not connected prepaid mobile stv data network, This like happening customer not satisfaction, Kindly do the service maintenance.
ASRAR says
I RECHARGED MY NO WITH STV PACK OF Rs.135, THE TRANSACTION WAS SUCCESSFUL, HOWEVER THE AMOUNT WAS NOT CREDITED TO MY PHONE ACCOUNT, ON INQUIRING, THE CUSTOMER CARE TEAM TOLD ME THAT THE VALIDITY HAS EXPIRED AND THE RECHARGE OF RS.135 HAS NOT BEEN DONE.
I HAVE TAKEN UP THE MATTER WITH BANK, BUT PLEASE LET ME KNOW HOW TO GET THE AMOUNT REFUNDED TO MY BANK ACCOUNT AS SAME HAS NOT BEEN CREDITED TO MY PHONE ACCOUNT.
lalith says
STV is a voucher to reduce the tariff or for getting freebies, but not extends the main validity, So just recharge with another plan voucher to get validity.
Any transaction gets failed will refunded with in 48 hours of time.
Vyshnavi says
BSNL BROADBAND SERVICE WROST IN KAVAIYALOOR, KANYAKUMARI(DIST), NOBODY RESPONDING WE ARE CALLING TO CHECK ANY PROBLEM NO ONE COMING TO CHECK NO SPEED ALSO HOW TO THESE PEOPLE IRRESPONSIBLE, DAILY CALLING THEY SAYING TOMORROW EVERYDAY LIKE THAT THIS IS BAD BAD SERVICES.
bhupinder GUPTA says
A request to BSNL for unlimited broadband, in the unlimited 299 plan bsnl has started the speed of 8 mbps upto 1.5 gb everyday fup. Requests to make the speed of 1mbps all time speed to a affordable budget without fup limit, and we do not need high speed, it will be a great benefit for an affordable low budget people.
Sukhdev Singh Notey says
I have a BSNL land line number 0712-2570381 and a CellOne mobile number 9422113649 from more than two decades, I have broadband connectivity on my landline number, I opted to pay bills through ECS from my bank Account from last about 7-8 years, it was working smoothly. 3-4 months back there was a problem in transaction through ECS, I contacted authorities at CTO Nagpur personally and after completing some formalities and filling information in prescribed formats the issues were sorted out.
Now from last 2 months regular deduction through ECS is taking place from my bank account, All payments are cleared through my bank account till 29/04/2019 through ECS, but it is not getting updated in the BSNL system, Hence, I got exaggerated bills of Rs 2162/- through SMS links on my mobile today on 05/04/2019.
I also got a call for making payment from BSNL office at Rajasthan today, This stressful and embarrassing for a customer who is not a defaulter from last more then two decades, Can authorities take cognizance and sort out the issue please, With Regards, Sukhdev Singh Notey.
Nithin Sarma BSNL JTO says
You are a loyal customer to BSNL, and this is a technical problem of Account Wings and to be cleared by the respective Accounts Officer TRA of your SSA/Unit, please book a complaint at BSNL CMD / Corporate Facebook or Twitter pages for resolution. Sorry for the inconvenience from our BSNL.
Sunil Trivedi says
Dear Sir,
We had applied for new sim card in the name of my father (Mobile no 9413024488) at BSNL Office, Sector-4, Udaipur (Rajasthan) on 01.05.2019.
However, the BSNL person said that the number is registered in the name of my wife, This could be because at the time of linking the number with Aadhar card upon failure of taking my father’s finger print the BSNL person had asked to give finger print of my wife.
At the time of issuing new sim no.8991598112 14122 1495 the person had taken application (copy attached) for correct number (9413024488) but has blocked the other sim (9460380881) from 02.05.2019 morning.
Now, the BSNL person say that once entered the number cannot be changed.
I had made enquiry at tollfree no 1503 today morning i.e. 03.05.2019 and was informed that there is no reason for such blockage.and to contact at BSNL office. I had also made email complaint at portalhelpdesk@bsnl.co.in yesterday, However, the sim is still not operating. Neither any call is made from it nor any call is going to this number.
You are requested to immediately start the blocked sim (9460380881) or we shall proceed to port the numbers to other network.
Thanking you,
Sunil Trivedi
BSNL Teleservices says
Dear Shri Sunil,
As per your query, your contact number is blocked instead of original number, so please approach the same CSC and ask him to release the same number again with new SIM card.
Also, it is to intimate you that, this is not the official portal for BSNL, we suggest you the policy procedure only, If not resolved the issue, please complain the same at BSNL CMD and BSNL Corporate Facebook and Twitter pages for early resolution.
Jagdish Kumar says
I need to shift my BSNL land line 731 2595838 to new location
house 401, Premium park, Jakhya, Indore, 453111.
Please advise how to proceed?
Thanks
anitha says
Just apply in prescribed shifting form available at your concerned BSNL Customer Service Center or login to BSNL Selfcare portal and apply for shifting of telephone.
manish upadhyay says
8871365828 idea se BSNL me port kyo nahi ho rahi hai?
BSNL Teleservices says
There are some reasons for rejection (due to non completion of guard time), please approach nearest CSC to know the rejected/pending status.
Vinay says
BSNL coustomer service number not in order last one week. Really joking with customer. Very bad service in Mahoba.
Kuldeep says
3G service which was better previously in Subash Nagar, Jammu area Now. The signal of the same has gone down or many hours remain down. please help
raghu says
simply port to other network bsnl is really doing the worst not even providing the quality 3g coverage even after the launch of 3g 3-4 years ahead today.
KRISHNA SINGH SUPYAL says
I am receiving SMS saying “Dear Customer,Your Account has been debited with Rs 30.00. Main Bal 19.46.” from BP-BSNLIN having number 919417799997. I had already received this type of messages several times previously and lost my pre-paid balance amount. When trying to contact the number, I was told that the number doesn’t exist. Please help me about how to stop this unexpected deduction of ₹30/- from my account.
RAJARAM says
Excellent information but missing about the SIM which is showing only Emergency calls and no in and out calls available after failure of Recharge in time! So please let me know the details regarding reactivation of such cases as I am experiencing the same. Thanking you.
SAUROV ROY says
Mene Haridwar(Uttrakhand) se Patanjali BSNL ‘Sawdeshi SIM Card'(9411197455) Rs.144 Dekor lia tha after verification kafi din ho gaya par avi thak BSNL ki taraf se ‘FRC’ recharge nahi kia ghaya.. iha Assam me kafi kosis kia par ‘FRC’ possible nahi hua (kia BSNL ki taraf se koi help possible he).
Kiran sharma says
I am unable to send SMS from last one month. My no. 9435307087. Please help.
lalitha says
Check your BSNL message center number in your SIM card. Correct the BSNL message center number by including + related to your zone.
Nakul s kondattu says
I am not getting 3G FOR MY ALL My PHONES since yesterday onwards pls help me. Am from poovakulam, Kottayam dist., Kerala.
rajan says
Means, your area’s BSNL 3G signals got deactivated. Complain this issue immediately to concerned officers or post at BSNL India Facebook / twitter accounts to reach higher authorities
Meenakshi Subramanian says
I am having 9444744037 (Chennai). I do not have a DATA plan as such. I am required to use the DATA plan while on my visit to Delhi. If I add a Data plan, will it work in Delhi(being an MTNL area)? Am I required to add any roaming STV? If so what are the DATA plans which will work while roaming in Delhi and also in Jaipur? My requirement is for TWO days only. I would appreciate your kind advice.
Dayakar says
BSNL STV’s (Voice/Data/SMS) didn’t work in Delhi or Mumbai. These are the roaming areas and the charges are as per the base subscription plan. The data charges for kb is 0.02. If you subscribe for a data STV or an , the freebies allowed will work in all India except Delhi and Mumbai.
So it is suggested to subscribe to one prepaid plan along with some Top Up amount. At the time of stay in Delhi, you can use the data using main balance and outside Delhi, you can use BSNL unlimited prepaid plans Chennai (combo) which can use in all India (except two areas).
Muralidhar sahoo says
I want to replace my sim card bearing no 9437766459 due to no network emergency only and convert to 4G nano.
lalitha says
All the latest SIM cards are coming with 3 in 1 slots (Normal / Micro and Nano) i.e. repluggable SIM cards. So just approach any CSC/Franchisee of BSNL and asko for replacement. All the available services in your area including BSNL 4G will activate on latest SIM cards.
Our Complain says
Please improve your network speed, and network tower, very very bed experience, so in Future you will not improve network speed, and network tower, so I will divert another company, please reply me.
DURGAPRASAD SATHE says
I am using your service, i already submitted my no 8087960670 in DND BSNL GSM Mobile Customer Care with all SMS in block options. 21 days back I send a written request about to unwanted SMS received from the various product.
after I received a response from BSNL GSM Mobile Customer Care. 80% text message was stopped, but still, I received SMS from various finance institute for a personal loan or mutual funds like
BH-MYLOAN -DATE 25-08-2018 AT 5.45PM.
BH-NOCOST-DATE 24-08-2018 AT 8.36PM
BH=URSLRY-DATE 23-08-2018 AT 6.11 PM
BH-QUICKK DATE 23-08-2018 AT 4.40 PM
I LOOKING FOR YOUR SUPPORT, TO STOP ALL SMS.
HOPE YOU WILL WORK ON IT, AND IF NOT IT STOP, THE I WILL TAKE LEGAL ACTION AGAINST BSNL SERVICE PROVIDER.
P.Kamaleswara rao. says
Booking complaint through mobile is very difficult, Land line is dead, what is the other mode?