BSNL Selfcare Portal to Manage Your Services Online

Indian Telecom major has launched BSNL Selfcare Portal for all its customers with new online services available at their fingertips. It is a specially invented and upgraded online portal for their clients named as BSNL Selfcare. This online customer care allows all new subscriptions / additional facilities. Also, complaints about broadband, landline, and mobile services along with BSNL online payment.

BSNL Portal is a magical or technological doorway on the web. It aims to provide all BSNL client/customer facilities through online customer care account. It delivers excellent measurable ongoing updated telecom services through a gateway called BSNL Selfcare Portal. The main motto is to offer each service to the customer online on registration.

BSNL landline, broadband, and mobile customers can enjoy with various services provided inside the BSNL Selfcare Portal. They are submitting a complaint and claim status, submit a service request for broadband plan change online. With this Selfcare, you can migrate to latest BSNL Broadband Plans of your area.

Also, you can check the status of a service request, check order status, check bills, check bill payments, download BSNL duplicate bill of last five months and much more. To enjoy all these facilities here is the fully illustrated process for BSNL portal registration and Selfcare usage.

BSNL Selfcare Portal | Online Customer Care Account Registration

Selfcare portal services will offer to customers to make the necessary changes. It designs for addition or deactivation of facilities through online. These are all available only with registration as follows.

    • Open your browser
    • Type
    • Welcome page will open with login having many facilities for registered and unregistered users
    • Click on Sign Up
      BSNL Selfcare Portal SignUp
    • Your Registration page will open with three steps.
    • Fill the details in Step1 contains (name, mail id, mobile number, your telecom circle from drop-down list, captcha code)
    • Click on Next
      BSNL Selfcare Portal Registration Page
    • Immediately you will receive a One Time Password on your mobile number provided in step1, and then you redirects to Step 2.
    • Submit your OTP received in appropriate box in Step2 (If OTP not received, click on Resend OTP)
    • Click on Next and move to Step3
      Selfcare OTP
    • Create your secure password with a minimum of 8 characters having at least one alphabet and one digit.
    • Click on submit
      Selfcare Password Creation
    • Immediately you redirect to the login page.
    • A verification link sent on your respective email ID.
    • Login to your registered email account.
    • Check the received mail from BSNL Selfcare at the inbox.
    • Click on the link to activate your account (check the email in spam folder if not found in the Inbox).
    • You have successfully created your BSNL Selfcare account
    • Then proceed to login

This BSNL Selfcare Portal is compatible with the browsers of Internet Explorer IE8 and above. Also at Chrome, Firefox, Safari (MacOS 10.5,10.6). The best-viewed resolution is 1024×768.

Enjoy your best online customer care account. Manage your telecom services at your fingers and feel Great to be a high-end BSNL customer. With all these provided facilities, this BSNL Selfcare portal calls as the best BSNL Portal for all BSNL services.


  1. When I am reregistering to my broadband number to BSNL Selfcare always this type error is coming on screen “Dear Sir/Madam, Sorry, Landline number does not associate with you, Please enter valid Landline number.”

    • Seems, BSNL still not listening. The problem experienced by you is still the same today on 27th April 2017 (more than one month have passed).

  2. The Address fields are worse and are limited characters and not able to define the address properly and too many “mandatory” fields.

  3. Mobile number registered in this BSNL Selfcare still does not permit for adding the landline account. Getting error mobile number not updated. This site is not user-friendly, Once OTP is authenticated.
    The entered mobile number should be accepted. Now message and a separate form for registering mobile number with Customer care need to be printed and submitted to customer care physically may avoid immediately for best services. By having all these, what is the use of OTP?

  4. When I am registering to BSNL Selfcare portal landline, I can’t add the mobile number in the particular column and get an error while Mobile number not added. Anybody, suggest how to solve the problem.

  5. I had the similar experience. Even after and repeated trials, I could not register with the Selfcare portal to check my broadband usage. What do I have to do to register?

  6. I tried to register on the Selfcare Portal, but it never lets me go further than step 2 as the OTP never sent to me even after repeated attempts.

  7. Made many futile attempts to register my BB on the BSNL Selfcare portal. Inspite of entering the correct account ID and Customer ID as instructed, the portal never accepts the phone no and never moves beyond step 2. Wasted a lot of time over this. Not at all user-friendly.
    BSNL, Please update your portal.

  8. I have already registered. But still, i am not able to check the broadband usage. I get the following options only
    Manage Account
    My Account
    Update Profile
    Password Managment
    Opt for New Service
    Schedule Conference
    Directory Enquiry

  9. I have not received any email for the activation link. So I am unable to log in to BSNL Selfcare. Please send an email with the link for activation.

  10. I am not getting any OTP on my mobile from BSNL Selfcare site. It’s very frustrating. I have done it many times but never get any OTP to process ahead.

  11. After registering and while adding my BSNL account it shows inappropriate messages, earlier BSNL Selfcare portal was better.

  12. Even though I am entering my proper detail.. it shows me this error every time

    Dear Sir/Madam, Sorry, Landline number does not associate with you, Please enter valid Landline number.


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