BSNL Complaint for Failed Online Recharge or Bill Pay

There is a separate new BSNL complaint window available to address all online bill payment and mobile recharge related issues. But it is only for unsuccessful transactions. It is even for BSNL prepaid or postpaid mobile services. For Prepaid, it occurs after recharging the mobile but not credits the talk time. But for postpaid, the outstanding (due) value not clears in bill account after the online bill payment

In all these cases, you can have a chance to raise a BSNL complaint in this new portal, which will attend immediately. This service becomes the call of the day, as many of us are slowly moving to online bill pay. What every might be your connection type, you can raise your hand to know the details of your transaction.

The one of the best BSNL complaint portal against the requirements of the customer. In particular to the clients who are mostly elder or in remote/ rural places, who are slowly moving on to online payment, for them BSNL online bill payment for all their BSNL Broadband and many services itself is becoming a big task. If anything happens concerning an online transaction, they will lose the confidence on online sales.

BSNL, the state-owned PSU and customer oriented organization rather than profit driven accepting BSNL complaint online. It is about online payment or recharge transactions. All these are going to resolve at the six of “Chris Gayle” stroke.

How to Lodge BSNL Complaint about Failed Online Transactions

To file any claim to fix in a short time regarding online bill payment / prepaid mobile recharges. Just send us a mail to with all the complaint details as mentioned below This system will work only regarding BSNL Portal Payments.

  • Service – Which type of service (Landline/Broadband/FTTH/Mobile).
  • Complaint Category (Before payment/After payment).
  • Problem type – Amount debited from the bank, but not updated to the system or “Outstanding not displayed.”
  • Other details (eMail id, Mobile Number, Account No/ Unique No).

If you do not have the time to post all through email. Just go to the online portal link ( and post your BSNL complaint by selecting the options given. For all the unsuccessful bill payments for BSNL Landline / Broadband, FTTH, DID, BSNL Mobile, WiMAX, BSNL CDMA, and BSNL recharge for prepaid mobile, you have to lodge BSNL complaint for which you have to get success.

In general, your amount will refund in the same mode of payment within 48 hours. Just wait for 48 hours after the transaction and if yet not appearing in your statement. Go to this above said BSNL Complaint Portal for any Missed / Unsuccessful transactions and lodged your complaint. Immediately your BSNL complaint will resolve within a short time than expected.

View Comments (15)

  • Paid BSNL Landline Bill, but not updated/receive the bill in my email. How can I update and get the receipt now?

  • Dear sir, lam Sunil Kumar Singh, my BSNL no is 9487951694. Today I recharged amount of RS 98 and Rs198. Total recharge amount is Rs 296 through ICICI bank. But till now I did not receive the recharge amount. My another number is 9843021694(Vodafone). Please Recharge or Refund my amount.
    Sunil Kumar Singh

  • My BSNL mobile no 9460320174 has recharged with HDFC credit card on 5/3/17 for Rs.500, but not received recharge, what to do now?

  • I am Hema Priya from Tamilnadu, today morning I recharged my BSNL 8903993501 for Rs.399, it not recharged. So I tried it for the 2nd time it is activated. But money has transacted two times. How to get refund money for the failed transaction?

  • I am Sandeep Sharma from Jammu, and kashmir recharged 349 my BSNL no 9469463457 yesterday. It not recharged. But money has transacted my bank accounts. Please refund the money.

  • I am Kanchi Sharma from Madhya Pradesh. I have already paid my landline payment through hand again. It was showing that's why I paid it through online payment. Now the payment is made twice, and the amount is huge 4686, so I want to refund my online payment money ASAP my landline no is 07544273973. Otherwise, I will complain in consumer court.

    • I have one experience like this to share. If once, payment made through any mode, it is not refunded. BSNL will adjust the excess paid amounts in the next coming bills only, after processing.

  • I am Jogeswar Meher from Jharsuguda, Yesterday morning I had recharged my BSNL mobile 8658355973 for Rs.95, but till the time I have not got any recharge money in my a/c. How to get BSNL failed transaction refund and also from where I can know BSNL transaction status?

  • I have recharged with 333 data plan from my BOB MConnect application. Money debited from my account, but recharge cannot do. How to get a refund of my money? My number is 9408393220

  • I am Akhil Kumar using BSNL company's broadband landline connection. But for last 3weeks my landline is working, but broadband is not working only. On the modem, it's red light all the time showing. So pls solved my said problem as earliest.

  • One of the worst service in North Eastern India! Especially when goes to a neighboring state in NE India, either there is no network or no data connection! It doesn't automatically connect from one state server to another. One has switched off or on the device to very frequently and search for network manually.

    It is a night mare for BSNL mobile service user. I'm also using an Airtel prepaid SIM which is 1000 times far better than BSNL. Since I am a BSNL post paid SIM user, and in all my official documents this number has been given hence cannot even surrender. It's very annoying.

  • BSNL online recharge was unsuccessful. The message sent to failed online recharge. Reference no is PGSM120118241885 on 12.01.2018. It also assured that the Rs.260 would refund. After more than a day money has not been repaid. Please do the needful for how I get my refund money so that the belief will restore.

  • Sir, i recharged Rs.102 in BSNL card (9414868243) successfully from my side and money is deducted from my account, but the offer not activated until now. What to do?