There is a separate new BSNL complaint window available to address all online bill payment and mobile recharge related issues. But it is only for unsuccessful transactions. It is even for BSNL prepaid or postpaid mobile services. For Prepaid, it occurs after recharging the mobile but not credits the talk time. But for postpaid, the outstanding (due) value not clears in bill account after the online bill payment
In all these cases, you can have a chance to raise a BSNL complaint in this new portal, which will attend immediately. This service becomes the call of the day, as many of us are slowly moving to online bill pay. What every might be your connection type, you can raise your hand to know the details of your transaction.
The one of the best BSNL complaint portal against the requirements of the customer. In particular to the clients who are mostly elder or in remote/ rural places, who are slowly moving on to online payment, for them BSNL online bill payment for all their BSNL Broadband and many services itself is becoming a big task. If anything happens concerning an online transaction, they will lose the confidence on online sales.
BSNL, the state-owned PSU and customer oriented organization rather than profit driven accepting BSNL complaint online. It is about online payment or recharge transactions. All these are going to resolve at the six of “Chris Gayle” stroke.
How to Lodge BSNL Complaint about Failed Online Transactions
To file any claim to fix in a short time regarding online bill payment / prepaid mobile recharges. Just send us a mail to firstname.lastname@example.org with all the complaint details as mentioned below This system will work only regarding BSNL Portal Payments.
- Service – Which type of service (Landline/Broadband/FTTH/Mobile).
- Complaint Category (Before payment/After payment).
- Problem type – Amount debited from the bank, but not updated to the system or “Outstanding not displayed.”
- Other details (eMail id, Mobile Number, Account No/ Unique No).
If you do not have the time to post all through email. Just go to the online portal link (http://portal2.bsnl.in/myportal/complaint.do) and post your BSNL complaint by selecting the options given. For all the unsuccessful bill payments for BSNL Landline / Broadband, FTTH, DID, BSNL Mobile, WiMAX, BSNL CDMA, and BSNL recharge for prepaid mobile, you have to lodge BSNL complaint for which you have to get success.
In general, your amount will refund in the same mode of payment within 48 hours. Just wait for 48 hours after the transaction and if yet not appearing in your statement. Go to this above said BSNL Complaint Portal for any Missed / Unsuccessful transactions and lodged your complaint. Immediately your BSNL complaint will resolve within a short time than expected.