BSNL Customer Care to Lodge Complaints & Enquiry

BSNL Customer Care Service is the best provision for a specified toll-free helpline number to BSNL customers. It is before, during and after the purchase of BSNL products like BSNL Mobile, Broadband, WiMAX, CDMA. To enhance the level of customer satisfaction about a BSNL product and to met the client expectation with easily identified numbers, PSU launches this Toll-Free BSNL Customer Care or Helplines.

The importance of customer service may vary by product or service and customer. India’s No:1 Telecom giant Bharat Sanchar Nigam Limited has now commissioned all the SLA based call centers (using CDR system). These are for handling Landline and BSNL Broadband Complaints and also other data services by extending BSNL Helpline to all customers in a convenient manner with best customer care to enhance their satisfaction directly or with BSNL Portal.

BSNL Customer Care

User-Friendly BSNL Helpline Centers are accessible from every nook and corner of the country. They are in a uniform manner for Landline, CDMA, BSNL Broadband and BSNLand Mobile Services. BSNL Mobile Subscribers can dial or call 24*7 toll free helpline number on BSNL Customer Care new Call Center Services. It is for any services related to new/existing connections, and even for your BSNL Online Recharge facilities.

These mentioned BSNL Helpline Numbers are standard for all the customers of all the States/BSNL circles. The customers from Andhra Pradesh, Telangana, Chennai, Karnataka, Kerala, Tamilnadu, Haryana, Punjab, UP(West), UP(East), Himachal Pradesh, Jammu Kashmir, Maharashtra, Madhya Pradesh, Chattisgarh, Gujarat, Rajasthan, Kolkata, Orissa, Bihar, West Bengal, Adman Nicobar, Assam, Jharkhand, North East-1 and NE 2 can access these from anywhere in India.

BSNL Customer Care Numbers

BSNL Services Toll-Free from BSNL Network Toll-Free from Other Network
BSNL Landline Customer Care 198 / 1500 1800 345 1500
BSNL CDMA Customer Care 1502 1800 180 1502
BSNL GSM Mobile Customer Care 1503 1800 180 1503
BSNL Broadband Customer Care 198 / 1504 1800 345 1504
BSNL MPLS and Other Data Services 1800 425 1957
E-Track Fleet Management Solution 1800 425 1425
BSNL WiFi Services 1800 425 5300

If the BSNL customer hasn’t satisfied/solved their pending issues with BSNL Customer Care Services. They can book an online complaint at any time to reach BSNL higher authorities at New BSNL Online Complaint Portal.

Telecom giant facilitates the BSNL customers to a large extent to make Online Transactions over secure mechanism. The customers can also enquire at these BSNL Customer Care Numbers, about the billing issues of Postpaid Services.

This above mentioned BSNL customer care numbers of all the services are Toll-Free Helpline numbers. They are provided with free calling from any network mobile and landline services. All these to be answered to solve the complaint or to lodge a complaint by an authorized person/service representative of a particular service. So BSNL customers feel free to register your complaint now or enquire about existing by dialing Toll-Free BSNL Customer Care.


  • · Edit

    Sir, My phone no is 044 26152634, and it is entirely dead for more than a week. I called the exchange office near our residence and registered a complaint.Till then no one came and repeatedly calling that number, no one replies to our request.

    So I registered my complaint electronically, but nothing happened. Today I called Tollfree BSNL customer care no and registered my complaint, and they have asked me to wait. I don’t know for how many days. In the mean time I again contacted exchange office, they are saying you better call JTO and give your complaint.

    If every BSNL customer has to contact only JTO for all our complaints, then what is the use of customer care numbers and opening a site exclusively for that. You higher authorities could publish all JTO no for all regions and ask the public to contact them. Please send someone to look at the broken line as soon as possible.
    With regards, Chitra.

  • · Edit

    My mobile is showing me PUK blocked and it’s only showing the SOS clicking option. It is not showing any option of putting the PUK number. So please send any solution as soon as possible.

    • Hi Srivastava, Please remove the BSNL SIM Card from that mobile and reinsert in another mobile to recheck the status of that SIM. If the card allows entering PUK in the second mobile, it is OK. Otherwise, assume that it has blocked permanently. Approach BSNL Customer Service Center with POI and POA to get replacement SIM card with that same number.

  • My BSNL landline frequently becomes dead and highly unreliable. Tired of repeated process of registering a complaint, now getting the feeling that there is no accountability or any check for ensuring uptime. I don’t think such BSNL service will last long is this competitive world.

    It seems BSNL is not ready to learn with the fact that landline customers are reducing day-by-day due to such service. I do not see any hope, there is nobody to listen (the numbers given are not responding), surrendering the land line is the only option left for me.


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