How to lodge BSNL Landline/Broadband Complaints through SMS?

India’s Largest telecom service provider & PSU Bharat Sanchar Nigam Limited has launched BSNL SMS Services applicable for Fixed Line (landline) and Broadband customers for Fault Booking and Bill Enquiry as Free on any Mobile(any service provider).

With the new service, BSNL Landline/Broadband subscriber can get Free SMS services on their BSNL or Non-BSNL Mobile numbers for Landline Invoice generated, Land line’s Fault booking, Fault clearance, Payment Reminder, 80% Broadband Usage alert for limited plans and Payment acknowledgements.

BSNL subscribers can register their mobile number and email id at the time of request for service in the Customer Aquisition Form(CAF) applied to BSNL. This authorises BSNL to communicate with them and provide them a host of self care services on their registered mobile number or email address.

In order to enable customers to keep their contact information updated without visiting the CSC, mobile number and / or email id registrations (including changes) are to be now to be offered via SMS. BSNL CDR System a new billing system would then carry all correspondence from / to these mobile and email only.

1. Process for Registration (Mobile and/or Email ID) and Fault Booking

    • Steps for Registering Only Mobile Number
    • Send SMS to 53334 in the following format from the mobile number to be registered.
    • REG<space><STD Code-Telephone No><space><Customer Id> (or) REG<space><STD Code-Telephone No><space><Billing Account Number>

2. Steps for Registering Only Email Id

  • Send SMS to 53334 in the following format from the registered mobile number.
  • EMAIL<space><STD Code-Telephone No><space><Email Id>

3. Steps for Registering Mobile Number and Email Id together

  • Send SMS to 53334 in the following format from the mobile number to be registered (Email ID is optional).
  • REG<space><STD Code-Telephone No><space><Customer Id><space><Email Id> (or) REG<space><STD Code-Telephone No><space><Billing Account Number><space><Email Id>

4. Landline and Broadband Fault Booking

BSNL Customers can currently book their Landline and Broadband faults by calling the CSC or by dialling into the IVR System. This functionality is now being enabled via the SMS channel as part of this initiative.

Incoming SMS shall be sent from the customers registered cell phone and shall specify the landline number (associated with the broadband in case of a broadband fault) on which fault is to be booked. A response message is then sent back to the customer on the customers registered mobile with the docket number created. so follow the process for Landline and Broadband Fault Booking.

Send SMS to 53334 in the following format from the registered mobile number.

  • FLT<space><STD Code-Telephone No>

Steps for Booking a Broadband Related complaint

  • Send SMS BFT<space><STD Code-Telephone No> to 53334 from the registered mobile number.

5. Bill Enquiry

Incoming SMS shall be sent from the customers registered cell phone and shall specify the landline number or the billing account number. Message will then be processed as above and bill details will be sent back to the registered mobile.

Steps for Checking the Outstanding Amount in the Latest Telephone Bill

  • Send SMS   BILL<space><STD Code-Telephone No> OR BILL<space><Billing Account Number> to 53334 from the mobile number registered

6. HELP –  Customers can get the format of a keyword by sending HELP to the designated short code. On receiving the request, the CSMS gateway will send the help text configured for the keyword to the mobile number.

7. LIST – Customers can get the list of enabled keywords in the CSMS gateway by sending LIST to the designated short code. On receiving the request, the CSMS gateway will send the list of enabled keywords to the mobile number.

8. For Invalid Formats or Invalid Telephone Numbers, a Regret Message is sent back to the customer.

Internet Users can get SMS Services for Landline/Broadband services by registering through BSNL Selfcare Portal So use all the above mentioned BSNL SMS Services for Landline & Broadband Customers are allowed as free of cost by telecom PSU to get the services at customer hands.

Leave a Reply

Your email address will not be published. Required fields are marked *