Many of the patrons think about how to know BSNL broadband user id and password? What is the importance for this? Can broadband works without ISP username? For all queries, hereabouts all in detail.

In real time, every subscriber has to configure their modem or routers with PPPOE username and password for BSNL broadband access when system/router starts. If a customer sets with bridge mode also can require ISP username and password for BSNL broadband. Let us know that.

What is BSNL broadband username and password?

To differentiate every individual or enterprise / corporate customer, and to identify the one quickly, BSNL will create a unique identification as username following with a secret code as a password for secure access.

It is also the only gateway through which a customer can access the internet facility.

The user id also assigns with existing landline number. Based on the BSNL broadband user id, particular customer data usage and billing will calculate every month.

Who can create BSNL broadband username format

The username and the connecting password will create in three steps.


  • At first, the customer approaches BSNL customer service center or online and submit their application for new broadband connection.
  • Then Customer Service Center or Commercial Section employee will raise a work order with customer required bb plan and the username contains the following BSNL broadband username and password format
    • <first two letters of subscriber name>+<STDcodewithout 0>+<Phone number>_zone with cdr
  • BSNL broadband user id example
    • If customer name is Selva Kumar belongs to the south zone having the landline 080222222222, then the user id is se8022222222_scdrid.
    • By default to avoid confusion, BSNL creates the user password as password only.

If any customer requires a change in BSNL broadband user login password, The only answer is “can do online.” If he/she are not getting the details to modify on the website means, the entered BSNL broadband username is invalid or you do not have active broadband in your service.


  • Based on the commercial section work order, concerned Incharge/Junior Telecom Officer of that telephone exchange can create a port MDF (Main Distribution Frame).


  • After that, based on commercial and MDF port, NIB of that zone will create BSNL broadband user id of that port with a logical port of DSLAM.
  • Then the customer of that port counts every bit of data which download and uploads.

On completion of these three steps, the subscriber can access the broadband internet as per subscribed plan speed.

Sources to obtain BSNL broadband username for login

There are 3 ways to find the user id. Let’s check them all in detail so that you can choose any of them to obtain.

  1. We can know the BSNL broadband user id from modem on login to ADSL modem with the following process
    • Open your browser
    • Type in address bar and hit enter
    • Enter your username and password (default id and password are admin)
    • Click or Advanced Setup
    • Edit PPPoE Protocol
    • Click Next in ATM PVC Configuration Page
    • Select Next in Connection Type[PPP over Ethernet(PPPoE)]
      BSNL Broadband Modem Pages
    • Immediately you will find BSNL broadband username and password.BSNL Broadband Username and Password in Modem

  2. Calling to customer care or concerned BSNL customer service center.
  3. The simple way is checking the second page of BSNL monthly broadband bill. The user id will be available in all the old and coming invoices from the first month as mentioned in the screenshot.Broadband User ID in BSNL Bill

With all the above information, we think that you are very much clear now and you will know what is the default BSNL broadband user id and password. If any queries on this BSNL broadband username, please post us.


  1. I want to change my existing Broadband Plan to BB249. Kindly guide me how I can change the plan or modify the program through the internet.

  2. Though it is somewhat delayed comment my problem is as follows. I know the user id, and I wanted to change the broadband password. Logged in to the Selfcare portal while requesting for change filled up with the user id and was not accepted saying the user name must end with “” I am not aware of BSNL broadband username ending with and I request to guide me in finding out my user name for me to change the password.

  3. The first two letters in user_id for BSNL FTTH is wrong. They are being given ‘bb’ in all of our connections

    • Off-course we can provide BSNL broadband user ID with same letters but make sure that It should be unique since our subscribers can have different landline numbers of BSNL in different areas which we mentioned in broadband user ID. So naturally, it becomes different from various users even though first two letters are same in BSNL user id for login.


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