In what case does a customer require BSNL SIM replacement? It is either for SIM lost (mobile theft) or SIM not working cases.
For the first instance, nowadays, many cell phone manufacturers are offering General Insurance. It is at the time of purchasing the new cell phone.
During the theft cases, General insurance companies will process the claim. But it is done on submitting all the documents along with BSNL replacement SIM receipt from the service provider.
In the second case, if the BSNL SIM is not working means, it is due to some common issues raised in BSNL Mobile SIM card. They are like as follows.
- Old SIM card didn’t support with new mobile phone.
- BSNL SIM Registration failed.
- PUK blocked permanently.
To overcome all the above issues, subscriber requires BSNL SIM replacement with the same mobile number. It is also without losing any existing balance and facilities.
For that, there are some reasons also to do not issue the duplicate SIM to the subscriber. So every customer should know all about BSNL SIM replacement.
Here we are presenting the complete guidance and total info in the form of frequently asked questions raised by the customers in real time with suitable answers.
BSNL SIM Replacement Procedure
Are there any separate procedures to get BSNL SIM replacement for different cases?
- The procedure is standard for all the cases like Theft(Lost), Broken and replacement of Micro to Nano. Just submit Proof of Address and Proof of Identity, get your duplicate SIM card with the same number.
Is BSNL replacement SIM procedure is standard for prepaid and postpaid services?
- Yes, the process is standard for all BSNL Prepaid and Postpaid mobile service customers.
How can an employee avail replacement SIM if it is in the company’s name?
- Submit an authorization letter from concerned authorities along with the ID card of the employee who uses the mobile connection.
What are the technical aspects involved in the SIM process?
- For mobile services, BSNL is maintaining MSC’s (Mobile Switching Center) with HLR and VLR. There are many MSCs in each telecom circle, and each MSC interlinked with each other in entire India.
- HLR is Human Location Resource provides the facilities like data, calling, SMS and all provisions related to mobile number. It is the only database for a mobile subscriber information an integral part of GSM or CDMA or TDMA networks.
- VLR is Visitor Location Resource, and it is the database in a mobile communications network associated with BSNL MSC.
- When a user inserts SIM card in mobile handsets, it interacts with VLR and updates from HLR data.
How does a BSNL SIM card work in Roaming?
- If a customer of Chennai travels to Bangalore, then the VLR of Bangalore MSC contacts with Home MSC (Chennai). It stores the data by allotting a temporary mobile number to that SIM which maps to the original mobile number.
Can I get my same BSNL mobile number, when my existing one is damaged?
- Approach BSNL Customer Service Center for the same mobile number along with POI and POA which proves your identity. Then BSNL staff will verify the details regarding validity and name. Immediately they will issue the BSNL SIM replacement with the same mobile number.
Will the charges for BSNL SIM replacement is same in all the circles?
- Yes, in all the circles the BSNL duplicate SIM card cost for Micro, Nano, and 256K variants will be the same.
Can I approach any CSC of other states for BSNL SIM replacement?
- As per the technical condition, there is no possibility to swap the SIM by another different circle. So you have to approach your home circle only for BSNL duplicate SIM.
- Ex:- If a customer belongs to Chennai circle, he can’t avail the duplicate SIM from BSNL Karnataka circle.
- A client will require a BSNL duplicate SIM from another state at the time of traveling only. To overcome this situation also, there may be a chance to introduce number swapping in all India like the introduction of All India mobile number portability.
Can I enjoy the existing freebies or other facilities for a replacement?
- BSNL SIM Replacement means a physical card will replace in place of existing one and mapped with the same mobile number by deactivating the old. All the existing facilities(Voice, SMS, data balance, expiry date, F and F numbers) will continue after activation in replacement SIM also.
How much time will a customer wait for BSNL SIM replacement activation?
- After submitting the necessary POI and POA to CSC for the requirement of either Micro/Nano/ 3 in 1 Re-pluggable, it will take a minimum of 30 minutes and maximum of 4hours of time for activation of BSNL duplicate SIM card.
Is there any separate SIM card for iPhone 7, 7+ and Samsung S8 or latest version mobile phones?
- No, there is no separate SIM’s for different mobiles. The existing re-pluggable SIM cards are coming with three slots. These are compatible with feature phones, smartphones with Micro SIM slot and latest cell phones contains Nano slot.
Why doesn’t BSNL SIM replacement provides other circles?
- The customer data of BSNL mobile number allows to home circle HLR available in MSC. When travels to other state/circle, the VLR data only updates, not HLR data.
- To activate the SIM in another circle, they don’t have any access to get the data from HLR for activation. So that only, the other state/circle can’t issue to duplicate SIM for activation.
Is there any facility to change the ownership to get duplicate SIM card?
- There are two ways to change the ownership.
- Surrender the number to BSNL by submitting a requisition to concerned office and request to release again.
- Link with Aadhar EKYC on Reverification.
For this second method, the mobile number must be in working condition only, but for the first case, it is not applicable.
- The best method to change the ownership to get a duplicate SIM is linking Aadhar with EKYC. After approval it automatically adjusts the original name of the customer, to present who are using the SIM card.
Is there any separate BSNL SIM replacement form is available?
- Some of the customer service centers printed the BSNL duplicate SIM card letter format, and some follow to issue on the existing new CAFs.
- Even if a client submits a request on handwriting, BSNL will issue the duplicate SIM card. So, it is not mandatory and also not having any prescribe BSNL SIM replacement form in all India.
How to deactivate BSNL SIM card online, if not required?
- At present the online facility is not available, the only provision is BSNL Replacement SIM at any CSC of the home circle.
Is there any EKYC / biometric process to get duplicate SIM card?
- As of now, telecom brand will handle the BSNL SIM replacement cases through physical forms. Only the new connections provide through Aadhar EKYC. BSNL is under process to implement the same biometric EKYC method for replacement SIM card also.
Can a feature phone customer ask for Nano SIM card?
- Yes, any customer of BSNL mobile services can ask for BSNL Nano SIM replacement, and there is no separate procedure to get BSNL Nano SIM card. At present BSNL provides 3in1 Repluggable SIMs contains Normal / Micro / Nano slots in one SIM card, there is no particular requirement only for Nano.
An authorization letter to collect duplicate SIM card will accept by BSNL on behalf of the owner of the SIM card?
- As per the present condition of the customer on producing the necessary acceptable documents and request letter for sim card replacement mentioning the authorization, BSNL CSC in charge will process the case as per the genuineness.
Is it mandatory to post an application letter for the lost SIM card to Police?
- To claim insurance it is necessary, but to get BSNL replacement SIM card, it is not mandatory.
If I lost my mobile, Is it mandatory to block BSNL SIM?
- No, it is not necessary to block the same. Also, many of the customers didn’t know how to deactivate BSNL SIM card and the steps to follow after blocking the SIM card.
- The involved process is as under:-
- If a subscriber contacts BSNL customer care to block SIM before replacement, they will handle the case and blocks BSNL account temporarily.
- After replacement and after the second request, they will process again to activate deactivated BSNL SIM card.
- So, the best BSNL SIM blocked solution is approaching any CSC in home circle and apply for BSNL SIM replacement without blocking. If BSNL replacement SIM processed, then automatically the old card will deactivate.
Is BSNL SIM replacement online facility available?
- At present, the online service is not available to get duplicate SIM, and soon after the introduction, we will update to every customer.
Will SIM lock open automatically after getting BSNL replacement SIM (if blocked when lost)?
- No, BSNL customer has to request the CSC for the release of locked SIM at the time of replacement or after the activation of BSNL duplicate SIM.
Can I get the data facility by default after replacement or I have to register again?
- After BSNL SIM replacement, data service will activate by default as per the previous condition.
My phone is saying “Emergency calls only.” I have worked out that it is a problem of my postpaid BSNL SIM card. What do I do now?
- It is due to SIM card problem. If you are an existing customer, approach CSC and ask for BSNL SIM replacement. If you a new customer request concerned for immediate activation of new SIM card.
It is the total history of BSNL SIM and its replacement procedure. Hope you will know all about this. If you have more queries or any suggestions on this BSNL SIM replacement topic, please share with us.