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BSNL Sanchar Aadhaar Digital KYC for New SIM Activation

Activate new SIM card through BSNL Sanchar Aadhaar App allowing Digital KYC without Aadhaar link for all new activations, New eCAF App supports live photograph of a customer with any requirement of POI / POA document known as BSNL digital KYC to complete the BSNL KYC registration and verification as paperless.

Follow the guidelines strictly on issuing the new SIM cards through BSNL Sanchar Aadhaar Mobile App for immediate activation of prepaid / postpaid SIM card or for new BSNL Wings registration.

Recently Aadhaar link eKYC is disabled as per the new instructions introduced by Department of Telecom (DOT) to all the telecom companies as per the judgement of Hon’ble Supreme Court Of India. In accordance to that, maintaining paperless transactions in support with digital India, Bharat Sanchar Nigam Limited introduced BSNL Sanchar Aadhaar App Digital KYC for activation of BSNL New SIM cards.

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BSNL Sanchar Aadhaar App
Digital KYC Process

Who can do BSNL KYC Registration

This Sanchar Aadhaar login is available only for BSNL retailers to activate the new SIM cards. So, all the existing retailers who are already using BSNL Sanchar Aadhaar Mobile App for registration and BSNL KYC verification must follow the new eCAF App process for activation of BSNL prepaid recharge SIM or postpaid subscriptions. Hence they are not allowed to do the activations with old process.

BSNL Sanchar Aadhaar App Digital KYC Process

Here is the Digital KYC process flow in detail (Step by step process & a live video) exclusively for BSNL Retailer login and CSC’s for BSNL New SIM card activation through BSNL Sanchar Aadhaar App.

  • Customer walks up to retailer and desires to take BSNL mobile connection.
  • Retailer opens BSNL Sanchar Aadhaar mobile app and authenticate himself with OTP.
  • Latitude/Longitude, Date time of authentication to be captured.
  • Customer is required to provide an alternative mobile number and the same is authenticated with OTP.
  • Once successful, Retailer selects new connection (Pre-Paid/Post Paid) with Local or Outstation.
  • Fills up the required details in the eFORM i.e. Digital KYC eCAF App.
  • Preference should be given to capture data from QR code as much as possible else it should prompt from manual data.
  • BSNL KYC eCAF template field should be used for this EFORM purpose.
  • Takes photograph of (POI, POA, Capture customer Face) using mobile phone camera.
  • App captures LAT/LONG, Date & Time of CAF Entry and Customer.
  • Photograph also should have Lat-long details (Uploading already available photographs is prohibited).
  • Checks for G9 /G6 connection count on the fly.

On completion of these above steps, BSNL Retailer activation part is completed and the same application sent to Customer Service Center user login for approval of the same.

BSNL CSC Digital KYC activation through Sanchaar Aadhaar Application

  • CSC officer logs in to BSNL Sanchar Aadhaar desktop web application (thin) or mobile app and approves  /rejects the Digital KYC CAF using his Sanchar Aadhaar login user ID and Password.
    • BSNL staff opens the CAF Number button to open the customer record and checks the CAF data and POI, POA submitted by Customer and compares the customer photograph with POI photograph.
    • If BSNL CSC office is satisfied, he will approve the record and it will be sent to Sancharsoft for Activation. If CSC officer rejects the CAF (Due to Wrong POI/POA/Customer Photograph etc..) by mentioning the rejection reasons.
    • BSNL CSC officer can also edit CAF data if minor errors found during data entry and submit the CAF for activation. BSNL Sanchar Aadhaar digital KYC CAFs with wrong POI, POA, unclear Customer Photographs shall be rejected out rightly to meet TERM cell audit compliance.
  • If uploaded data is approved, then the same customer data is sent to billing for activation through BSNL Sancharsoft.
  • After Successful activation, BSNL CAF PDFs is generated and sent to CCMS.
  • Application for storage along with POI, POA and Customer Photograph JPG images till the time DOT gives clear instructions on retention policy.
  • EV details, PC MAC ID, Date and Time stamp, User ID, Employee HRMS will be captured and embedded on PDF for future record purpose.

Can Customer view the uploaded documents in BSNL Sanchar Aadhaar

Yes, after activation of BSNL new SIM card through BSNL Sanchar Aaadhaar Mobile App, Customer will be provided a link to download CAF PDF through SMS invitation also. He/she may download the CAF using that link and also can check BSNL KYC status.

BSNL Sanchar Aadhaar APK?

Any retailer can download Uniserve Sanchar Aadhaar Mobile App APK for Digital KYC based customer onboarding by downloading the APK from official link for installation of Sanchaar Aadhaar.

After installation of BSNL Sanchaar Aadhaar APK in retailer mobile, one can logging in to app by using the existing CTOPUP Number as username and OTP based authentication for activation of BSNL SIM card with above process or below video.

If any queries, please contact at BSNL customer care number or post through comments. Now, it’s the turn of all selling agents of Bharat Sanchar Nigam limited to download BSNL retailer app from Google playstore or by using BSNL Sanchar Aadhaar APK to process the paperless KYC.

Posted/Updated On December 12, 2020 by BSNL TeleServices 10 Comments Filed Under: Android, App, BSNL App, How to, iOS

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  • BSNL Press Note on Revival of Bharat Sanchar Nigam Limited

Reader Interactions

Comments

  1. Lalit nandal says

    December 25, 2020 at 11:15

    I must have need BSNL Sim my name Lalit nandal village mahrana district panipat jio number 7206083170.

    Reply
  2. Ashish Kumar says

    October 18, 2020 at 20:03

    सिम चालू करने का तरीका कस्टमर जल्दी मांगते हैं हमें सिम चालू करो नहीं तो नहीं लेंग.

    Reply
  3. AZIT SHEIKH says

    August 29, 2020 at 17:06

    SIR I WANTED TO DKYC, EKYC PASSWORD WEBSITE

    Reply
  4. Gaurav J says

    August 18, 2020 at 15:39

    I did go to few BSNL centers in Pune Kothrud for new 4G sim but they force us to submit Aadhaar or PAN, as per TRAI and the website any other address proof is allowed then why not respect the court order ?Where in Kothrud should i go to get a new sim without Aadhaar and pan card as proof anything else like electricity bill, driving licence should be allowed. thank you.

    Reply
  5. iohborlang says

    August 14, 2020 at 00:42

    why it took so long for bsnl to approve CSC, while others mobile operator doing it very fast.

    Reply
  6. Md salman says

    May 3, 2020 at 09:44

    8887198185 ctopup login karne me otp nahi aa raha hai.

    Reply
  7. Satbir Singh Poonia says

    August 3, 2019 at 17:27

    My mobile number 8686876327 is not working and network error or network nahi aa rha how many customer service se bat krne per sim card htakr dusre phone me lagane k liye bol raha hu, but no any network comes please help me

    Reply
  8. santosh says

    May 26, 2019 at 16:34

    digital kyc app is not download iphone

    Reply
  9. AJAY KUMAR says

    March 5, 2019 at 12:50

    YADI RETAILER AGENT BANA KAR SIM SALE KARWATA HAI TO JISME USNE AGENT APNE CTOP NUMBER SE ADD KAR RAKHA HOTA HAI, ISKE BAAD SIM AGENT KE MOBILE NUMBER PAR AAYE OTP OR CUSTOMER KE ALTERNATE NUMBER PAR AAYE OTP SE ACTIVATE HOJATA HAI. LEKIN PROBLEM YE HAI KI JAB FORM PRINT HOTA HAI TO SIRF RETAILER KA NUMBER OR CUSTOMER KA ALTERNATE NUMBER HI SHOW KARTA HA AGENT KA MOBILE NUMBER NAHIN. JISSE IN FUTER YADI KUCHH BHI PROBLEM HOGI TO WO SAFE RAHEGA OR RETAILERS BECHAARE PARESHAN HONGE. SO PLEASE DO SOME NECCESSARY ACTION AGAINST THIS AND NEEDFUL ACTION PLEASE TAKEN. THANKYOU.

    Reply
  10. raj kumar says

    December 5, 2018 at 11:54

    es app se sim replaceement ko kyo hataya vapes add kero.

    Reply

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