How much time does it will take to get BSNL refund of security deposit after surrendering a broadband or landline connection, and Is there any separate application form for refund?
The process is minimized now by the operator and issuing the refund at a minimum of one month and a maximum 90 days, Previously, in some of the cases, it will take nearly 6 months to one year, and it is all due to the lack of information on customer refund details.
To speed up the refund process, you just have to submit the following details at the time of closure for fast refund of BSNL security deposit with the change process,
| Si.No | Requirement for BSNL Refund of Security Deposit |
|---|---|
| 1 | Voluntary Closure Form |
| 2 | Photocopy of Bank account passbook/statement contains the Customer Name, Bank account Number, Name of the Bank, IFSC Code |
After submission of request to disconnect BSNL broadband / Landline or any postpaid mobile, the commercial section will issue the orders for the same, and within one week of completion of BSNL disconnection process, Refund initiation will start and credit the deposit amount to the customer directly to bank account submitted.
FAQs of BSNL Refund Process
- Whom will contact if we didn't receive BSNL Refund?
In every business area / SSA, appointed Accounts Officer / Junior Accounts Officer (JAO) is available for persuasion of refunds, and you may directly approach or call them and inquire about the delay in refunds
Even if you contact your concerned commercial section in your town/city, then they will contact concerned JAO or AO to know the status of delay for a refund. - Can we get full deposit amount as a refund on disconnecting BSNL broadband?
No, if you paid the bills clearly and submitted the request to disconnect BSNL broadband connection, then the final bill may raise after adjusting the bill amount for proportionate days up to the closure
Example:- ISP releases the postpaid broadband bill in every month of the first week. It is by calculating up to the end of the day in the previous month. It means you paid the bill before submitting the BSNL disconnection request for the usage of the last month only. But the unbilled amount up to the closing date may adjust the deposit amount before issuing the refund. - In what cases BSNL refund has been delayed?
The following are some of the reasons for the delay in BSNL refund
1. At the time of closure, the subscriber submits the wrong bank details like IFSC code, name and other.
2. If you submit any other family member details (Bank account details), then there is a delay, So provide the bank details of the customer who have the name in telephone records.
3. Also, there is a chance, if there is a wrong entry of the bank account details of the customer in BSNL refund entry. - How to rectify wrong entries?
Submit a written request to concerned BSNL Accounts Officer of the ISP, then he/she will pursue the security deposit case and solve the refund issue.
Chandan Kumar Paul says
I have surrendered my land phone No.033-24773089 and have completed all the formalities like submission of forms attaching therewith required documents and return of telephone set during early July, 2019. But, unfortunately the security deposit money has not yet been credited to my account.
CHANDAN KUMAR PAUL
12/7/20
Jyothi says
BSNL is not transparent and public is very much interested in BSNL, where we all have closed connection but we are waiting since long to get our refund amount, We closed our connection in 2019 may but everything is completed and approved still we did not get refund amount from BSNL, i hope to suggest don’t go for such services which is not offering transparent public services.
SANJOY KUMAR RAHA says
Inspite a long time waiting more than 36 months, I have not yet received my Security deposit from BSNL till today although everything had been submitted according to your guideline. Several persuasion had been done in local BSNl office at chandannagar, Hooghly W.B. Pin – 712136 and also your office at Dalhousi, Kolkata to know the refund status. But local Customer care does not know the refund status and Cust. care at Kolkata also express their inability to disburse the Security refund quickly except more&more waiting and say ‘Don’t worry it will be credited to your Bank Account, Pls take an earliest action towards return of security deposit without further delay.
Tel. no. 033-26852913, Cust. id 3006538475 Reg. no. CND/GG/02-03/0053 dt. 08.05.2002 W.O no. 33040714457 dt. 12.04.2017 for disconnection, Last bill paid on 23.05.2017
Simran Narang says
I have taken BSNL postpaid connection a year before dated July 2019 and I disconnected it on July 31, 2019 and paid all my dues from that date I visited the office many times, they are replying very rudely and it’s been a year i have not received my security amount. i got frustrated by again n again visiting BSNL office to get my refund amount.
HIRALAL GHOSH says
Dear Sir,
I have surrendered my Telephone no.03326545538 with Broadband facilities on 28/01/2020 at SDE/Surrender cell/Howrah Calcutta Telephones. My bill payment mode was in ECS Mode. I have paid my last bill by an advance payment vide ch no 362710.dt.28.01.2020. Also, BSNL has deducted the same bill in ECS mode. As a result double payment has been done from your end.
I have submitted original copies of enclosed.1)BT-92 2)REGISTRATION CERTIFICATE 3)DEPOSIT MONEY RECEIPT 4)CANCELLED CHEQUE 5)SURRENDERED APPLICATION 6)ADVANCE PAYMENT RECEIPT.
Please arrange to pay me all dues from your end.
Hiralal ghosh,
SWAGATA COMPLEX,BL-A,28 RAMNABAMITALA LANE,BALLY,HOWRAH,WEST BENGAL,P/C-711201
Satish Srinivasan says
Hello Sir,
This is w.r.to BSNL Telephone No. (Account No.9034400676). The landline was surrendered and the connection was cancelled on 10th December 2019. I received the december 2019 bill reflecting the refund amount payable to me. But even after 6 months, i have not received the refund amount. I submitted my bank account details along with the surrender form. Please expedite the matter.
Thanks!
Satish S
Anand Raman Tewari says
Sir, I had submitted the application for getting a refund of Security deposit of Rs.5000 against phone no. 2371159 favoring Manjula Tiwari, at M-II/C/159, Sec-C, Jankipuram, Lucknow as I have already surrendered the instrument. Receipt of SDO dated 1-08-19 submitted on 2-08-2019 at your Mahanagar Exchange, Lucknow
Kindly expedite the matter asap.
Regards
Manjula Tiwari W/o Anand Raman Tewari
Raj says
I have surrendered my landline connection on Oct 2018 but still, I didn’t get my security deposit refund, followed up many times in all the possible ways but no response from them(Landline no.04272312882) and it’s been more than 20 months.
Sitanath Jena says
Hi,
I surrendered my landline with telephone instrument and broadband on 12/03/2020 at the divisional office at Sahidnagar, Bhubaneswar, All needed details have been submitted, but I haven’t received the refund till date.
On speaking I am being given different contact details, and am told to call other numbers (2544480/2543850/2533995/2395500/254000) and it is going on and on – but nobody is giving any concrete response.
Please let me whom to contact to fast track the payment.
Being a senior citizen I am not permitted to travel around because of the Covid situation, so please facilitate this refund process urgently.
Surrendered landline number : 0674-2549177.
Contact number : +91 9437888017.
Dilip B Shah says
My land line number was 07927601621
I have already surrender and discontinue land line connection In January 2019, Several times of my personal visit and reminders I have send, but still my deposit of Rs 2780/- is not refunded to me by BSNL, 18 months have been passed but no result, Nobody is ready to hear me also in BSNL office, When will I get my refund of deposit? and what about delay period Interest ?
Dilip B Shah says
I am Dilip B Shah,
I have surrender my telephone instrument and discontinue the land line service from January 2019, I have submitted all details to get refund of my deposit from BSNL, So many times I have contacted the related offices of BSNL and it’s officer, 18 months have been passed but I have not received my deposit till today, and what about interest on this delay ?
Prakash Sonar says
I have surrender my telephone instrument and discontinue the land line service from May2018, I have submitted all details to get refund of my deposit from BSNL, So many times I have contacted the related offices of BSNL and it’s officer, 26months have been passed but I have not received my deposit till today, and what about interest on this delay?
Ram Lal Saran says
I have surrendered my landline no 01412722102 in the month of February 2020 and submitted application for the refund of my security deposit amount but didn’t get till today, Pls let me know the status, if any further information required for refund, Let me know immediately.
SRIDHAR R says
I have surrendered my BSNL Land line 044 22281145 during December 2018, I also got the confirmation about the details furnished by me, are correct and in order with officials, Now I am not able to contact the accounts personnel as they are not receiving my calls, Whom should I contact ? Will I ever receive my refund ?
Regards R SRIDHAR
S Anand says
I had BSNL landline no.044 24865568 which was disconnected / surrendered in Jun 2019 (about 9 months back) complaint no 121422410263 & have given all details including bank account details to the exchange but inspire of repeated follow ups, I have not received refund of my security deposit, I would once again request to expedite the matter. when the payment will be credited to my account.
Repeated follow up still i didn’t received the refund of my deposit amt. better i will give the case in consumer court.
Regards,
Anand
B K NAGARATHNA says
i HAVE SURRENDERED MY LANDLINE PHONE BEARING 080-26662563 ON2/12/2019 EVEN AFTER 4 MONTHS COMPLETED I HAVE NOT RECEIVED DEPOSIT PHONE, MAY I KNOW WHEN I CAN EXPECT DEPOSIT AMOUNT REFUND, WAITING FOR YOUR REPLY
Mamatha N says
Telephone and broadband was surrendered in month of February 2020, 080 23648854 .
I’m still getting the bills and not got the refund, Customer care says WIP – work in progress but no response from BSNL team. Even in availing the BSNL services,all complaints were unaddressed hence i surrendered the devices, and even in the disconnection process no Progress.
Mohan Krishna says
I have surrendered my BSNL Land line 080 27849366 during December 2019. I did check for the bank details provided during surrender which are perfect. I am not able to contact the accounts personnel as they are not receiving my calls. Whom should I contact ? Will I ever receive my refund ?
Regards Mohan.
S Anand says
I had BSNL landline no.044 24865568 which was disconnected / surrendered in Jun 2019 (about 9 months back) complaint no 121422410263 & have given all details including bank account details to the exchange but inspire of repeated follow ups, I have not received refund of my security deposit, I would once again request to expedite the matter. when the payment will be credited to my account
Santhinikethan apartment says
I surrendered my landline during August 2018. I have not get the refund so far even after repeated follow ups with the concerned Accounts officer.
FRANCIS Abreo says
How can I know that Rs. 3000 have been deposited in my account on surrender of BSNL phone 91-0265-2635711, Kindly send me latest status to my email and mobile number
Purushothaman Nair says
I had BSNL landline no.0477 2278244 which was disconnected / surrendered in November 2017 (about 27 months back) & have given all details including bank account details to the local exchange but inspire of repeated follow ups, I have not received refund of my security deposit. I would once again request to expedite the matter.
Hemant M Pathak. says
Instrument Modem recovery certificate was issued on date 2.11.19 When I will get refund?
Ajay Raval says
It is more than 14 months, but I have not yet received my Security deposit from BSNL till today although everything has been submitted correctly (02825-222345), i have to wait till 3 months decided criteria not mare than that, when will it be credited to my Bank Account? Pls return security deposit immediately.
KIRAN JOHN says
Whom to contact for getting the refund for Land phone surrendered.
BSNL TeleServices says
Contact Accounts Officer TRA of the concerned SSA of your circle
Bhadresh Khamar says
Date : 15/2/2020.
Name : Bhadresh.Khamar.
Dear Sir,
Ref: BSNL LANDLINE No. 079-26601053
SB A/c No. 017901527961
Please be informed that I have surrendered my BSNL Landline No. 079-26601053 in the month of Apr- 2019 but Till date I have not yet received the refund of Security Deposit. As more than 10 months has elapsed, I request you to look into the matter and arrange to refund my Security Deposit amount at the earliest.
An early action in the matter is highly solicited please
Thanks & Rgds,
Bhadresh.
Satyanarayan Dayama says
Dear Sir
Ref: BSNL LANDLINE No. 261-2260558
A/c No. 1014401451
Please be informed that I have surrendered my BSNL Landline No. 261-2260558 in the month of June-2019. Till date I have not yet received the refund of Security Deposit. As more than 6 months has elapsed, I request you to look into the matter and arrange to refund my Security Deposit amount at the earliest.
An early action in the matter is highly solicited please
Prajapati Ashokkumar keshavlal says
sir, i surrender my landline but i have not received my deposit my detail as under
1. i submit my landline cancellation application on date 1/6/2019
2.attach a cancellation cheque for my bank details
3. attach a voter id card for id proof
my landline no 079 22706076 and i submit my instrument on date 4/6/2019
shamji s bhuva says
I surrendered my landline n broadband phone no.079-26765744-079-29991108-a/c no. 1020310101 and re-0006021954 1451.00 rs. and re-0006169182 588.00 Rs, I HAVE NOT RECEIVED MY REFUND SO FAR please REFUND.
LATHA VENKATESH says
I HAD APPLIED AND SURRENDERED MY BSNL LAND LINE ON 9 TH SEPTEMBER 2019 I HAVE NOT RECEIVED MY REFUND SO FAR
BHASKARAN UNNI says
Surrendered my LL No 9253-2397336 on 16.9.19 Despite repeated request, I have NOT yet received either refund of my Security Deposit of INR 3200 or any communication from BSNL authorities, Whether they will refund with penal interest?
Manju Pandey says
I surrendered my landline n broadband on 1.5.2017, as I was moving out, The application along with the required form was submitted but till date I have not heard from their side nor I have received any refund in my account, It is more than 30 months have passed.
Ashish says
You will not get, unless you remind them 100 times.
Moorthy says
It is more than 1 year I surrendered my phone 044 23712802 I am yet to get the refund
Hina mehta says
My father Hasmukhray jaichand parekh surrender his phone no 02812482293 ac no 1015914997 and apply for phone deposit refund in jan 2018 but due to mistake done in spelling by your department bank reject it..then in august 2018 again application given with cert. to correct name to get refund.amtrs.1255…then i got docting no.1900297633 for refund but till today refund not credited to account..not informed any progress in matter..my father is super Senior citizen and cant stay alone at his homeat Rajkot so he is staying with me in jamnagar..my mob no is 9426927232..pl inform me as it cause harrasement to my father.
M.Santhana gopala krishnan says
I have surrendered my telephone four months back, Till now I am yet to get back my money, My payment was debited on the due date by ECs for more than 25 years, But to get back my money I have to run from pillar to post.
Ranjani Srinivas says
I submitted the cancellation of broadband on 21st Aug 2019, along with a cancelled cheque for crediting the refund, Till now I don’t get my refund, When I went there in person, they gave me a contact number, but that number, if dialled, its ringing, but no one picked, Please tell me how to get my deposit refund?
Venkata Nagesh says
It is more than 15 months, but I have not yet received my Security deposit from BSNL till today although everything has been submitted correctly, Every time I go to Customer care they see status and say still not received and just to please me they say don’t worry it be credited to your Bank Account, Is this how we are treated to get back our own hard earned money, Pls return security deposit immediately.
Bibin says
Send me the contact number of accounts officer of aluva to enquire about my deposit refund, It is more than one and half year, No response from their side, Nobody gives proper reply to me.
V R Venkatachalam says
Voluntary closure form, Is there any printed format, if so where can I get it?
BSNL TeleServices says
Yes, it is available, you can submit a written request or on this printed form, https://bsnlteleservices.com/wp-content/uploads/2019/02/BSNL-Service-Closure-Form.pdf