BSNL Refund Process – Whom will contact for Refundable deposit ?

How much time does it will take to get BSNL refund of security deposit after surrendering a broadband or landline connection, and Is there any separate application form for refund?

The process is minimized now by the operator and issuing the refund at a minimum of one month and a maximum 90 days, Previously, in some of the cases, it will take nearly 6 months to one year, and it is all due to the lack of information on customer refund details.

To speed up the refund process, you just have to submit the following details at the time of closure for fast refund of BSNL security deposit with the change process,

Si.No Requirement for BSNL Refund of Security Deposit
1 Voluntary Closure Form
2 Photocopy of Bank account passbook/statement contains the Customer Name, Bank account Number, Name of the Bank, IFSC Code

After submission of request to disconnect BSNL broadband / Landline or any postpaid mobile, the commercial section will issue the orders for the same, and within one week of completion of BSNL disconnection process, Refund initiation will start and credit the deposit amount to the customer directly to bank account submitted.

FAQs of BSNL Refund Process

  1. Whom will contact if we didn't receive BSNL Refund?

    In every business area / SSA, appointed Accounts Officer / Junior Accounts Officer (JAO) is available for persuasion of refunds, and you may directly approach or call them and inquire about the delay in refunds
    Even if you contact your concerned commercial section in your town/city, then they will contact concerned JAO or AO to know the status of delay for a refund.

  2. Can we get full deposit amount as a refund on disconnecting BSNL broadband?

    No, if you paid the bills clearly and submitted the request to disconnect BSNL broadband connection, then the final bill may raise after adjusting the bill amount for proportionate days up to the closure

    Example:- ISP releases the postpaid broadband bill in every month of the first week. It is by calculating up to the end of the day in the previous month. It means you paid the bill before submitting the BSNL disconnection request for the usage of the last month only. But the unbilled amount up to the closing date may adjust the deposit amount before issuing the refund.

  3. In what cases BSNL refund has been delayed?

    The following are some of the reasons for the delay in BSNL refund

    1. At the time of closure, the subscriber submits the wrong bank details like IFSC code, name and other.

    2. If you submit any other family member details (Bank account details), then there is a delay, So provide the bank details of the customer who have the name in telephone records.

    3. Also, there is a chance, if there is a wrong entry of the bank account details of the customer in BSNL refund entry.

  4. How to rectify wrong entries?

    Submit a written request to concerned BSNL Accounts Officer of the ISP, then he/she will pursue the security deposit case and solve the refund issue.

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118 thoughts on “BSNL Refund Process – Whom will contact for Refundable deposit ?”

  1. My Land line BSNL Security not yet recd. since more than 3 yrs phone has been disconnected [No. 01664-240529], also reminded several times.

    Reply
  2. I surrendered my landline telephone No.27458541at Panvel Telephone Exchange on 25/2/2021 and the sa,me was duly acknowledged. I am yet to receive the refund of security deposit. Kindly do the needful as I am in need of money.

    Reply
  3. I have surrendered my telephone 0265-2414805 Dec-2020, Till now I am yet to get back my money, My payment was debited on the due date by ECs for more than 25 years, But to get back my money I have to run from pillar to post.

    Nilesh Soni
    8320381567
    0265-2414805

    Reply
  4. I have surrendered my landline connection no 2767519 on 07.05.2018 and requested G.M.BSNL Meerut to refund of security amount but it had been told that it will take atleast 2 year to refund security amount. Now more than 3 years ,no refund has been remitted to me. Kindly look into the matter and refund security amount of Rs.3000/- to me urgently.

    Reply
  5. I applied for disconnect the landline before two & half years ago, but my security deposit is still not credited to my Bank account. Pl do needful as early as possible.

    Reply
  6. Hi,
    I had a consumer connection. I have requested to disconnect the said number on 29/11/2019. The number has been disconnected on 30/11/2019, but the security amount has not been refunded till date after doing the settlement. When we enquired on this regard to Kannur BSNL head office, we were told that the amount has been settled to the account, but it’s not credited into our account till date.
    Regards
    Krishnan P P

    Reply
  7. I m Ajit Arsekar from margao goa.
    My landline no was 2739764.
    I have submitted my application with all enclosures in november 2020 for refund of security deposit of Rs 800.
    Till date amt is not recd.
    Somewhere in march 2021 I had personally visited BSNL office.
    They checked n told me it is under process.
    Does it take so long.
    Which no should I contact for reminder/status of refund?
    Please advise.
    9421249658/9049568990
    O

    Reply
  8. Sir/ Madam
    I surrendered my land-line no. 08025483802 on 26/02/2021. My disconnect order no. is 125298233803. I have still not received my refund deposit amount. Please do the needful as early as possible.

    Reply
  9. I have surrendered my bsnl no.,04027071973 Secunderabad,Telangana on 9/11/2020 duly giving details in the prescribed form, so far I have not received the deposit even after 9 months. Expedite.A.S.Mukunthan, Sr.Citizen reply.

    Reply
  10. Dear Sir/Madam,
    I had surrendered my BSNL land line 080 26763832 last year July 2020. Submitted all documents and canceled cheque with Bank details. Went to customer care three times and they told you get refund within two months till today I didn’t get any refund. Request the concerned officer to look into this.

    With best regards,

    Ravi Kumar B.S.
    Mobile No. 94832 01737

    Reply
  11. Hi BSNL ,

    I have surrendered my LL No. – 079-27474229 @ Narayanpura – Ahmedabad -Gujarat , with the application and cancelled check for the refund of amount as per process laid by bsnl. However form last three years i have not received my refund of @ INR 2k plus , though personally followup taken by visiting finance department N’ numbers of time – every time get a rude reply form the lady sitting over there – “BSNL bhag nahi jaya ga – jab bhi bikay ga paisa de ga “……can any one help me out on this to get the refund.My mobile no. is 9998523333

    Reply
  12. My landline 0265-2460988 has been permanently closed wef 15-05-21. I have already provided my all details and paid my final bill also. Please do needful for my refund of deposit and reply.

    Reply
  13. Hi,
    I surrendered my LL 080-29744233 at BSNL office Jayanagar, Bengaluru in Aug 2020. Till now I haven’t received refund for the same. Kindly check and confirm.

    Reply
  14. I had surrendered my BSNL Landline No. 033 2364 9963, Customer ID-3005955079 and Account No. 8005962600. I have also returned the landline phone instrument at Beliaghata Exchange, Kolkata – 700010 on 05.01.2021. In this Connection I submitted entire documents/papers and Bank details to The A O T R (NB-I), Calcutta Telephones, 4, Old Mayor’s Court, Kolkata – 700005 on 07.01.2021. Although, my Service Request No. 15931981791 is successfully completed but I have not received the refund amount till today i.e., 27/05/2021.
    Please let me know , when will I get my Deposit refund.

    Reply

    Reply
  15. माझा bsnl no. 020. 24379525 असून मी 8ते 10 महिण्या पासून बंद करनेत आला असून माझं अनामत रक्कम आदयप मिळाली नाही तरी कृपया अनामत रक्कम लवकर मिळावी ही विनंती

    Reply
  16. I have surrendered my landline number 040-23407503 on 3-12-2020 and got acknowledgement too..
    submitted bank account details too. Once again I am herewith giving my details..
    Venugopal Talatam
    phone number surrendered –04023407503
    bank details : savings bank ac : 9110100494XXXXXX
    IFSC : UTIBXXXXXXX
    PLEASE ARRANGE FOR REFUND AMOUNT OF DEPOSIT

    Reply
  17. I have disconnected my landline services but not a single deposit amount is received even though all documents is submitted a year ago.

    My landline number – 02632 246962

    Reply
  18. Dear Sir,

    Our landline 080-26550136 was surrendered on June 13th, 2019, We have paid all the bills in time and nothing is due from our side. I also received our final bill from BSNL which clearly says Amount Rs.383.25 will be refunded, We have given our account number, IFSC, and bank name for direct deposit. I went to the office 4 times and made sure they have the correct information in their online portal for direct deposit and It is now almost 2 years, with no progress in refunds, Calling the office or sending messages by WhatsApp is not helping at all, Very very frustrating to deal with the BSNL office, Please assist by expediting the refund, Thank you Mobile 8861148312.

    Reply
  19. I have surrendered my landline on 13th June 2019, My refund of Rs.383.25 is not yet received, I visited the BSNL office in Jayanagar, Bangalore several times, I also called the office several times, Now it is almost 2 years since I surrendered my landline, No luck in receiving my refund, Please assist, Our landline number was 080-26550136.

    Reply
  20. Sir,
    I have returned my landline phone no 02140263793 a year back along with all the due bills. After waiting for an year and not getting the security deposit refunded, I approach local BSNL office here at Mangaon and submit the written application along with supporting documents showing the bank details in Nov 2020. But still the amount is not refunded. There is Rs. 866 of security deposit which was expected to refunded from BSNL. I also approach for online customer care but they said they donot take a compaint as the connection is surrendered. They also inform that the refund of Rs. 866/- was initiated on 9 Nov 2019 but not have the details of the beneficiary account.
    Please Return my deposit immediately.
    Prakash Mulay
    9022110284

    Reply
    • These are interested to take money from us. I too surrendered my LL.more than a year back. Still the refund not paid. This is the reason people loose faith in Govt. Operated systems. The person responsible for the delay be punished as an example.

      Reply
  21. I have closed my broadband no 0124-2383435 on 23.7.2020 (Refund order no RE0007908742).
    I called in exchange office (South city 1, sector 41, Gurgaon) they are not helping and also called in account office (sector 18 Gurgaon) 0124 2345830 no one receiving calls.
    I was looking for another new connection of Fiber but not another trap.
    BSNL employees giving mental distress to BSNL customers.
    They are trying delay tactics, so that people forget eventually.
    Kindly refund my deposit immediately.
    Amit Kumar Choubey
    Mobile: 8826233435

    Reply
  22. Sir,
    I have returned my ph no 0422-2450891 on 17.7.2020 (Ref No 123210142289 dt 17.7.20) and also paid all bills raised for two more months thereafter.Now everymonth bills are being raised for Rs 0.00 payment. My security deposit of Rs 1295/= is pending for 8 months.I have given bank account details fully for crediting the deposit refund.
    also complained on 1st Feb2021 under docket no TND/CD/2021/2214.
    Please Return my deposit immediately.
    B V Subrahmanya Sai
    Mobile:9843249594

    Reply
  23. I had surrendered my BSNL Landline connection, 080 26487801 and returned the landline phone at the IIMB, Telephone exchange. In this Connection I submitted the “certificate of surrender of the instrument (Landline Telephone)” , also my Bank details to the receiving clerk at the Jayanagar Telephone Exchange on 21/12/2020. So for I have not received the refund. Please let me know , when will I get my Deposit refund.

    Reply
  24. Dear Sir/Madam & Team, On 4th May 2020, I had surrendered my phone No. 080 23587257 to Vijayanagar, Bangalore Office. I had returned the instrument / Handset and submitted the under mentioned documents.
    • BSNL Closure Form.
    • My Bank Details for refunds.
    • Receipt for the latest Payment made
    • Self-signed copy my Aadhaar card.
    Only on 11th Jan 2021, I received an SMS. But, till date, I have not received the amount due. I request for your action for immediate payment to my Bank account.
    Regards, Jagadish KV, 9845494570, kvjaga@gmail.com

    Reply
    • I have surrendered my land line no 0832 2739764 at margao goa along with the telephone instrument and application with details of bank ac for refund ofRs800.
      It is over 6 months but no refund in my ac.
      I have visited the office and got verified the bank details again 2months back

      Reply
  25. My request for disconnection of landline # 91-44-29855209 and broadband connection was accepted on 06/05/2019 with assurance to refund of security deposit after 90 days, But 22 months gone now and refund has not been deposited to my account till date. My grievance no is CHN/PGO/2021/889 for your referecne. Kindly refund my deposit immediately.

    Reply
  26. I have surrendered my phone at Kolkata, phone no.033 24020457 on 12.7.2019. More than 18 months have passed but I have still not received the Deposit money. Request to look into the matter and refund the Deposit money.
    Thnx.

    Reply
  27. Dear BSNL Team,
    Kindly note that I have surrendered my broadband landline phone No 03712 230946 to JTO, O/D Tezpur on 16.08.2019 but regret to inform you that I have not received the refund amount till date, My deposit was for whole year and accordingly refund amount will be more than 5,500/, Since this amount is being blocked in your department for a long period I shall be highly obliged if would be so kind as to arrange to refund me the amount st the earliest.
    Thanking you.

    Reply
  28. I VAILDITY 2 RECHARGE ON RS 94-00, 106-00 DATE 15-1-2021 BUT 106-00 VAILIDITY, RECHARGE 100 DAYS UPTP 25-4-2021, 94 6464 3838, SO MY 94-00 NOT REFUNDED UPTO DATE 2-2-2021, PLEASE HELP ME
    THANKS
    KULDIP SINGH/MOHINDER SINGH
    E7/500 GALI NEW RANJIT PURA-1
    CHHEHARTA-143105 DISTT AMRITSAR PB
    94 6464 3838-M , 0183-2257420-R
    DATE 2-2-2021

    Reply
  29. Dear sir,
    I have surrendered my broadband landline telephone No. 03712 230946 on 16.08.2019 but regret to inform you that I have not received the refund amount as yet. Kindly arrange to the refund me the amount at the at the earliest to my bank account.
    Pranab Chakraborty.

    Reply
  30. My Broadband Landline 0416 2226261 surrendered by giving all required documents at ASDO Vellore in the year 2018 even after lapse of 2 years I have not received the refund. Im using fibrenett 04162906261 and they could not transfer the fund, i am seriouly thinkinh of fibre nett also if not receive mu huge deposit.

    Reply
  31. I am Nandan Gupta, The residence of Rohan Nilay-1, Aundh, Pune-411 007.
    BSNL Landline – 020 2588 2090

    I had closed the BSNL landline connection on the date of 03.01.2020 and it was assured to me that the money will be refunded by one year atleast.

    Since there was no refund after one year, I visited the BSNL office on the date of 25.01.2021, they advised me to drop the mail to you for the same.

    Please can you help me in providing the refund and feel free to call me if any queries.

    Thanks,

    Reply
  32. Dear BSNL Team, My Telephone No04023831415 which is in my name surrender to Dept. Erragadda exchange, Hyderabad, long backstage far I have not received my deposit money. Personally, I contact so many times at the Area Divisional Accts office at Ameerpet, Hyderabad, simply staff saying there are no funds to return back my deposit, really I Surprises, such big Dept. not responding. pl, solve.

    Reply
  33. I have surrendered my landline number 033-2574-9514 on 28/10/20. Refund of security deposit of Rs 3000/- which ought to have come to my bank account within 60 days of surrender of landline as per your refund policy has not yet been received. I tried to send complaint to the Appealate Authority, Kolkata on his email which returned unreceived as many times as sent.Even on phone I couldn’t connect on the number as given in your site. If the said refund is not coming to my Bank account within 7 days from now I will have to refer the matter to the higher authority,say even to the Ministry

    Reply
  34. I have surrendered my landline 033-2574-9514 on 28/10/2020. Refund of security deposit of Rs 3000/- has not been received. I made a futile attempt to send a Complaint to the APPEALATTE AUTHORITY, KOLKATA on his email which returned as many times I sent, Even on telephone I could not connect on the number as shown on site, and the refund has to be made within 60 days from the date of surrender as per policy, I fail to understand the ethic of the policy, If a refund is not coming to my Bank account with the due penalty I will have to refer the matter to the higher authority, say even to the Ministry.

    Reply
  35. BSNL Team,
    I have written this during last November but I haven’t received any response from BSNL team in regard to refund of deposit amount hence, commenting again for better reach. Thank you, Suresh.

    I have surrendered my landline connection 044-22281805 on 16/07/2020 with necessary documents at BSNL exchange/customer care center at Chrompet-44 and further sent all required details and documents on 25/07/2020 to Accounts officer, BSNL, Chennai-32. I have not yet received my deposit amount, please expedite, Thank you, Suresh.

    Reply
  36. I have surrender my landline phone to bhusari colony kothrud PUNE branch on 24/8/20 till date I have not received deposit, amount.

    Reply
  37. Sir, My request for disconnection of landline connection No.07759-242129 was accepted on 30-09-2020 with assurance to refund of security deposit after 90 days, Now it is over 105 days that the refund has not been initiated, my public grievance no is CHH/CO/2021/172. Kindly do the necessity immediately.

    Reply
  38. I have surrendered my telephone( LL no is 042202250453) four months back, I request you to look into the matter and arrange to refund my Security Deposit amount at the earliest, an early action in the matter is highly solicited please.

    Reply
  39. Dear Sir,
    I have surrendered my telephone number 0251-2471225 on 14-07-2018 in dombivli BSNL, MIDC office. Since then I am awaiting for my deposit refund. When I will get it. Meanwhile, two time i have enquired in MIDC office and employees informed me that you will get it soon.
    Last month again I went to the same office and got inquiry number of Kalyan office and mobile number. I tried both the numbers at many times. but nobody attended the phone. Today also I tries both the numbers. Landline is ringing and mobile phone is switched off.
    Could you tell me to whom shall I contact for refund and how many years I need to wait for my money?
    Regards,

    Reply
  40. I got the following sms from BT-BSNL SZ after I lodged complaint that I am not getting refund of the deposit against closure of landline. “You complaint booked in BSNL complaint portal with docket_no MHR/CO/2020/32185 dated 08/10/2020 is resolved.” But in fact, still NO REFUND has been credited to my bank account, the details of which has already been given to BSNL AO who asked for the same. So I again lodged the complaint to which I again got sms from BT-BSNL SZ the following sms:-

    “You complaint booked in BSNL complaint portal with docket_no MHR/CO/2020/37952 dated 26/11/2020 is resolved.” This reply again is meaningless as I there is NO REFUND CREDITED to my bank account. Can BSNL officials explain to me what is this false reply and when I will get my refund. Thank you.

    Reply
  41. I have disconnected and surrounded letter on 27.12.19, that time one of your BSNL staff at accounts section told me that within 3 months automatically your deposit amount will be credited at your mentioned bank but till date today date is 24.11.20 so response has been come out from BSNL, only one way those who are all not recd the deposit amount should have come directly to the kellys refund department and wake up the sleeping staff members to do this work, at least do some work for public related issues, then only your BSNL may be stand some more days, got the land line is our sin.

    Reply
  42. BSNL Team,
    I have surrendered my landline connection 044-22281805 on 16/07/2020 with necessary documents at BSNL exchange/customer care center at Chrompet-44 and further sent all required details and documents on 25/07/2020 to Accounts officer, BSNL, Chennai-32. I have not yet received my deposit amount, please expedite, Thank you, Suresh.

    Reply
  43. Message from BSNL Public Grievance Redressal Management System.

    Dear Customer,

    We have registered your grievance with Docket Number :BSNL/HQ/2020/EM-72182.

    Please note this number for future correspondances.

    Our Service representative will address the issue very soon.

    Thank you for giving us an Opportunity to Serve you.

    Regards

    Team BSNL

    I have disconnected my telephone and broadband service over two years ago whenever I enquire the answer is it be refunded to your account recently I have registered with grievance cell for no avail. My telephone no. was 040-24241365. Please do the needful

    Nirmala kachiraju

    Reply
  44. I have surrendered my land line connection bearing no.044 2550123 with required details at Kellys telephone exchange Chennai on 13/02/2020. Till date I have not received my deposit amount please expedite. Thank you, P.T.YUVARAJ

    Reply
  45. I have surrendered my land line conection no.044 25501023 on 13/02/2020 with all details required at Kellys telephone exchange. Till date I have not received back my deposit amount.Please expedite. Thankyou P.T.YUVARAJ

    Reply
  46. This is very disappointing service from BSNL team, It’s been more than 4 months since I have disconnected my Landline and given bank details too however till date no refund initiated. Landline Number: 08912727696, Is there anyone who can look into refund issue?.

    Reply
  47. My landline/broadband no.01842292273 was surrendered/disconnected in April 2019 and applied for the refund of security deposit, The case was approved by Karnal BSNL office in august 2019 and told that the payment will be made by Ambala office, The refund is still awaited even after more than one year has been passed.

    Reply
  48. I have surrendered my Landline No 02652713090 and submitted required form alongwith cancelled cheque on 28 Jun 2019. Till date I have not been refunded the Security amount. Please pay the due amount at an early date.

    Reply
  49. I have surrendered my telephone connection No.2425162 on 26/04/2019 but I have not received deposit amount till now.

    Reply
  50. I am V. Chandra Sekhar Visakhapatnam, and my telephone connection number 0891-2712436 and i have submitted my cancellation letter which prescribed format on on 31-8-2020, and twice i have checked with our BSNL Senior Accounts officer, and who adivse me that amount will refund may be 2 months or 6months or 1 years it depends on the decretion of the BSNL authorities kindly look in the matter and process our refund or to whom i have to check my refund. here no one giving proper reply.

    Reply
  51. Sir
    Ref: BSNL LANDLINE No. 03323371564

    Please be informed that since Jan 2020, the landline (Account no 8006289457) belonging to my Senior Citizen parents is not working, Till date, I have not yet received the refund for Jan – Sept 2020, I request you to look into the matter and arrange to refund the money at the earliest. An early action in the matter is highly solicited, please

    Reply
    Dr Shakti Sadhan Chandra

    Reply
  52. sir,
    I submitted a letter for disconnecting my landline No.040-27737888 on 17/08/2020 giving bank details for refund. I received an sms from BSNL about disconnection and details of my refund amount on 19/08/2020.
    When can i receive my refund amount in my bank account.
    Thank you,
    P. Prabhakara Rao

    Reply
  53. I have disconnected my landline phone number 01412722102 in the month of February 2020 and submitted all the documents to BSNL office Durgapur Jaipur. I have also talked to ao BSNL for a refund of a security deposit and have told that they are not having budget, It is not a budgeted item. Since 7 months has been lapsed but no refund received from BSNL, pl refund the same otherwise I would take the help of the judiciary.

    Reply
  54. I gave for broadband for disconnection in may 2020(0832-2604297). But was processed in 3rd June 2020..The service was very bad and no response from BSNL. I simply paid for around 8 months,an that too it was never working also. The connection got disconnected starting of september 2020.The customer care told me to check with nearest bsnl centre and .Now if i go to nearest BSNL Office (Curchorem) for security deposit refund hes telling it will be done in 3-9 months.The BSNL Guy is telling me to come on Monday or Tuesday morning(I went on Saturday Morning) as he has to ask head office Panjim and check the same(Is Bsnl Not working on saturday morning?we people dont have any work?Do we have to spend our time on this, the the process which should happen automatically?). The BSNL staff are rude always(here atleaset). Please refund my money asap or tell me what to do properly.

    Reply
  55. I closed my land line number 01882 222551 last month and submitted closure form, day before yesterday i visited BSNL Hoshiarpur Branch near DAV school, and concerned staff replied without checking the status that your account stand closed When i asked about refund of security deposit then he asked me to wait for 6 month, The strange thing is that he neither taken my bank account details at the time of submission closure request nor when i asked for the status of refund, please reply how and when i shall get the refund

    Reply
  56. It is more than 15 months, but I have not yet received my Security deposit from BSNL till today although everything has been submitted correctly, Every time I go to Customer care they see status and say still not received and just to please me they say don’t worry it be credited to your Bank Account, Is this how we are treated to get back our own hard earned money, Pls return security deposit immediately.old land line no.is 07759-213780

    Reply
  57. i have applied for disconnect of land line telephone 07267/225376 on 01/03/2019, but till the date i have not received my refund of security deposit.

    Reply
  58. I have surrendered my phone no. 079-26927651 on 14-10-2019. After various visits to the BSNL office I have now been given Ref. No RE0006885077 and informed that refund order for Rs. 3025/- has been issued. I tried contacting BSNL refund office at C G Road, Ahmedabad on tel. nos 26401270/26420708/26406869 (given by BSNL office at BimaNagar but all these nos. are getting no reply. I request for early payment of my security deposit.

    Reply
  59. Gyaneshwar Dhar
    07.09.2020 11.17 AM
    I surrendered my mobile no.9419128050 A/C no.102931924 in August 2018, but till date did not get my security deposit.I had completed all formalities like payment of bills, submitted bank details. Further I was given a no.1901488324 by the AO & was told to quote this no. for any enquiry, Request for needful.Thanks.

    Reply
  60. sir,
    I surrender my land line telephone No.040-27607607 on 28.03.2019 along with a cancelled cheque, its already one and half year is completed and no response from your office, Even after one and half year no amount is credited in my Account. please say for refund of amount how much time required . Please credit the deposit refund at least now.

    Reply
  61. Dear Team,

    I have surrendered my BSNL landline connection ( Number: 27761477) on 8th June 2020 at BSNL Hyderabad and have obtained acknowledgement. Kindly process the security deposit and confirm the same.

    Thanks and Regards
    Kumaran

    Reply
  62. Sir
    Ref: BSNL LANDLINE No. 03324185382

    Please be informed that I have surrendered my BSNL Landline No. 03324185382 in the month of June-2020. Till date, I have not yet received the refund of Security Deposit And unused bill rewards, I request you to look into the matter and arrange to refund my Security Deposit amount at the earliest.
    An early action in the matter is highly solicited, please

    Reply

    Reply
  63. I surrendered my landline 25282603 on 21/2/2019 obtaining acknowledgment from AO east but the security deposit still not credited to my bank account

    Reply
  64. Seeing this many long pending refund requests and default from BSNL, seems like the best way is to stop paying the last two months bill and they will automatically disconnect the connection and adjust the pending bill with the security deposit.

    Reply
  65. I have submitted the application for refund of security deposit of my phone no. (033) 2576-5130 on 13th June, 2019 along with all requisite papers. But so far ( more than one year is over) nothing credited to my bank account though one cancelled cheque leaf was attached along with the requisite papers . Will you please let me know when can I get that refund .

    Reply
    • Phone no.(033) 2576-5130 already surrendered and applied for return of secutity deposit on 13.06.2019 but not received so far.

      Reply
  66. MAHESH R BHATT VADODARA 0265 2312465, DEAR SIR I SURRENDER MY LAND LINE, WITH AN INSTRUMENT IN JULY/2019 STILL NOT RECEIVED MY DEPOSIT NOT ANY RESPONSE THANKS.

    Reply
  67. I have surrendered my bsnl no 03325285836 on 21/05/2018 still i haven’t received my refund amount of security deposit.

    Reply
  68. Sir,
    I surrendered my landline phone 0121 2767443 on 10th June 2020 along with final bill payment. But bsnl not refunded my security amount till date. What should I do in this matter. Kindly advise.

    Reply
  69. Sir i have personally surrendered my land line with Broadband and given crossed check leaf on 9-11-2019, but still nothing has happened, and my telephone number was 080-26664458, can i expect feedback from you.

    Reply
  70. I surrendered my lane line 23621597 on 22.01.2019 and the same day itself surrendered my instrument to Sub-Divisional Engineer at Gandhi nagar, Chennai 600093. LL Closure order no is 120653740603. My bank details were also submitted. So far, not received my deposit amount. (Informed me as Rs 2552/-). Whenever I approached your office at Kodambakkam, they said “NO FUNDS”. PL look in to this matter and do the needful.

    Reply
  71. My landline number 02528221529 has been closed with all closing formalities and documents for refund has been submitted but there in response in local BSNL office. Dahanu Road

    Reply
  72. I have converted my BSNL Post paid mobile numbered 9444011755 into prepaid in May 2019 ie 14 months ago, But my deposit of @Rs 120000/-has not been refunded to me. I have sent my bank details long ago. I visited many times and requested. Please do refund. Thank you. No on

    Reply
  73. Sir I have surrendered my landline no 04424760274 on17th January 2019.Ihave paid all bills without dues. I haven’t received refund deposit till this date,I had given cancelled cheque leaf for bank details.Please refund early as I’m a senior citizen it would be helpful in panadamic. Please

    Reply
  74. I have surrendered my land phone No.033-24773089 and have completed all the formalities like submission of forms attaching therewith required documents and return of telephone set during early July, 2019. But, unfortunately the security deposit money has not yet been credited to my account.

    CHANDAN KUMAR PAUL
    12/7/20

    Reply
  75. BSNL is not transparent and public is very much interested in BSNL, where we all have closed connection but we are waiting since long to get our refund amount, We closed our connection in 2019 may but everything is completed and approved still we did not get refund amount from BSNL, i hope to suggest don’t go for such services which is not offering transparent public services.

    Reply
  76. Inspite a long time waiting more than 36 months, I have not yet received my Security deposit from BSNL till today although everything had been submitted according to your guideline. Several persuasion had been done in local BSNl office at chandannagar, Hooghly W.B. Pin – 712136 and also your office at Dalhousi, Kolkata to know the refund status. But local Customer care does not know the refund status and Cust. care at Kolkata also express their inability to disburse the Security refund quickly except more&more waiting and say ‘Don’t worry it will be credited to your Bank Account, Pls take an earliest action towards return of security deposit without further delay.
    Tel. no. 033-26852913, Cust. id 3006538475 Reg. no. CND/GG/02-03/0053 dt. 08.05.2002 W.O no. 33040714457 dt. 12.04.2017 for disconnection, Last bill paid on 23.05.2017

    Reply
  77. I have taken BSNL postpaid connection a year before dated July 2019 and I disconnected it on July 31, 2019 and paid all my dues from that date I visited the office many times, they are replying very rudely and it’s been a year i have not received my security amount. i got frustrated by again n again visiting BSNL office to get my refund amount.

    Reply
  78. Dear Sir,
    I have surrendered my Telephone no.03326545538 with Broadband facilities on 28/01/2020 at SDE/Surrender cell/Howrah Calcutta Telephones. My bill payment mode was in ECS Mode. I have paid my last bill by an advance payment vide ch no 362710.dt.28.01.2020. Also, BSNL has deducted the same bill in ECS mode. As a result double payment has been done from your end.
    I have submitted original copies of enclosed.1)BT-92 2)REGISTRATION CERTIFICATE 3)DEPOSIT MONEY RECEIPT 4)CANCELLED CHEQUE 5)SURRENDERED APPLICATION 6)ADVANCE PAYMENT RECEIPT.
    Please arrange to pay me all dues from your end.
    Hiralal ghosh,
    SWAGATA COMPLEX,BL-A,28 RAMNABAMITALA LANE,BALLY,HOWRAH,WEST BENGAL,P/C-711201

    Reply
  79. Hello Sir,
    This is w.r.to BSNL Telephone No. (Account No.9034400676). The landline was surrendered and the connection was cancelled on 10th December 2019. I received the december 2019 bill reflecting the refund amount payable to me. But even after 6 months, i have not received the refund amount. I submitted my bank account details along with the surrender form. Please expedite the matter.
    Thanks!
    Satish S

    Reply
  80. Sir, I had submitted the application for getting a refund of Security deposit of Rs.5000 against phone no. 2371159 favoring Manjula Tiwari, at M-II/C/159, Sec-C, Jankipuram, Lucknow as I have already surrendered the instrument. Receipt of SDO dated 1-08-19 submitted on 2-08-2019 at your Mahanagar Exchange, Lucknow

    Kindly expedite the matter asap.

    Regards
    Manjula Tiwari W/o Anand Raman Tewari

    Reply
  81. I have surrendered my landline connection on Oct 2018 but still, I didn’t get my security deposit refund, followed up many times in all the possible ways but no response from them(Landline no.04272312882) and it’s been more than 20 months.

    Reply
  82. Hi,
    I surrendered my landline with telephone instrument and broadband on 12/03/2020 at the divisional office at Sahidnagar, Bhubaneswar, All needed details have been submitted, but I haven’t received the refund till date.

    On speaking I am being given different contact details, and am told to call other numbers (2544480/2543850/2533995/2395500/254000) and it is going on and on – but nobody is giving any concrete response.
    Please let me whom to contact to fast track the payment.

    Being a senior citizen I am not permitted to travel around because of the Covid situation, so please facilitate this refund process urgently.

    Surrendered landline number : 0674-2549177.
    Contact number : +91 9437888017.

    Reply
  83. My land line number was 07927601621
    I have already surrender and discontinue land line connection In January 2019, Several times of my personal visit and reminders I have send, but still my deposit of Rs 2780/- is not refunded to me by BSNL, 18 months have been passed but no result, Nobody is ready to hear me also in BSNL office, When will I get my refund of deposit? and what about delay period Interest ?

    Reply
  84. I am Dilip B Shah,
    I have surrender my telephone instrument and discontinue the land line service from January 2019, I have submitted all details to get refund of my deposit from BSNL, So many times I have contacted the related offices of BSNL and it’s officer, 18 months have been passed but I have not received my deposit till today, and what about interest on this delay ?

    Reply
    • I have surrender my telephone instrument and discontinue the land line service from May2018, I have submitted all details to get refund of my deposit from BSNL, So many times I have contacted the related offices of BSNL and it’s officer, 26months have been passed but I have not received my deposit till today, and what about interest on this delay?

      Reply
  85. I have surrendered my landline no 01412722102 in the month of February 2020 and submitted application for the refund of my security deposit amount but didn’t get till today, Pls let me know the status, if any further information required for refund, Let me know immediately.

    Reply
  86. I have surrendered my BSNL Land line 044 22281145 during December 2018, I also got the confirmation about the details furnished by me, are correct and in order with officials, Now I am not able to contact the accounts personnel as they are not receiving my calls, Whom should I contact ? Will I ever receive my refund ?

    Regards R SRIDHAR

    Reply
  87. I had BSNL landline no.044 24865568 which was disconnected / surrendered in Jun 2019 (about 9 months back) complaint no 121422410263 & have given all details including bank account details to the exchange but inspire of repeated follow ups, I have not received refund of my security deposit, I would once again request to expedite the matter. when the payment will be credited to my account.

    Repeated follow up still i didn’t received the refund of my deposit amt. better i will give the case in consumer court.

    Regards,
    Anand

    Reply
    • i HAVE SURRENDERED MY LANDLINE PHONE BEARING 080-26662563 ON2/12/2019 EVEN AFTER 4 MONTHS COMPLETED I HAVE NOT RECEIVED DEPOSIT PHONE, MAY I KNOW WHEN I CAN EXPECT DEPOSIT AMOUNT REFUND, WAITING FOR YOUR REPLY

      Reply
  88. Telephone and broadband was surrendered in month of February 2020, 080 23648854 .
    I’m still getting the bills and not got the refund, Customer care says WIP – work in progress but no response from BSNL team. Even in availing the BSNL services,all complaints were unaddressed hence i surrendered the devices, and even in the disconnection process no Progress.

    Reply
  89. I have surrendered my BSNL Land line 080 27849366 during December 2019. I did check for the bank details provided during surrender which are perfect. I am not able to contact the accounts personnel as they are not receiving my calls. Whom should I contact ? Will I ever receive my refund ?

    Regards Mohan.

    Reply
  90. I had BSNL landline no.044 24865568 which was disconnected / surrendered in Jun 2019 (about 9 months back) complaint no 121422410263 & have given all details including bank account details to the exchange but inspire of repeated follow ups, I have not received refund of my security deposit, I would once again request to expedite the matter. when the payment will be credited to my account

    Reply
  91. I surrendered my landline during August 2018. I have not get the refund so far even after repeated follow ups with the concerned Accounts officer.

    Reply
  92. How can I know that Rs. 3000 have been deposited in my account on surrender of BSNL phone 91-0265-2635711, Kindly send me latest status to my email and mobile number

    Reply
  93. I had BSNL landline no.0477 2278244 which was disconnected / surrendered in November 2017 (about 27 months back) & have given all details including bank account details to the local exchange but inspire of repeated follow ups, I have not received refund of my security deposit. I would once again request to expedite the matter.

    Reply
  94. It is more than 14 months, but I have not yet received my Security deposit from BSNL till today although everything has been submitted correctly (02825-222345), i have to wait till 3 months decided criteria not mare than that, when will it be credited to my Bank Account? Pls return security deposit immediately.

    Reply
  95. Date : 15/2/2020.
    Name : Bhadresh.Khamar.

    Dear Sir,
    Ref: BSNL LANDLINE No. 079-26601053
    SB A/c No. 017901527961
    Please be informed that I have surrendered my BSNL Landline No. 079-26601053 in the month of Apr- 2019 but Till date I have not yet received the refund of Security Deposit. As more than 10 months has elapsed, I request you to look into the matter and arrange to refund my Security Deposit amount at the earliest.
    An early action in the matter is highly solicited please

    Thanks & Rgds,
    Bhadresh.

    Reply
  96. Dear Sir
    Ref: BSNL LANDLINE No. 261-2260558
    A/c No. 1014401451
    Please be informed that I have surrendered my BSNL Landline No. 261-2260558 in the month of June-2019. Till date I have not yet received the refund of Security Deposit. As more than 6 months has elapsed, I request you to look into the matter and arrange to refund my Security Deposit amount at the earliest.
    An early action in the matter is highly solicited please

    Reply
  97. sir, i surrender my landline but i have not received my deposit my detail as under
    1. i submit my landline cancellation application on date 1/6/2019
    2.attach a cancellation cheque for my bank details
    3. attach a voter id card for id proof
    my landline no 079 22706076 and i submit my instrument on date 4/6/2019

    Reply
  98. I surrendered my landline n broadband phone no.079-26765744-079-29991108-a/c no. 1020310101 and re-0006021954 1451.00 rs. and re-0006169182 588.00 Rs, I HAVE NOT RECEIVED MY REFUND SO FAR please REFUND.

    Reply
    • Surrendered my LL No 9253-2397336 on 16.9.19 Despite repeated request, I have NOT yet received either refund of my Security Deposit of INR 3200 or any communication from BSNL authorities, Whether they will refund with penal interest?

      Reply
  99. I surrendered my landline n broadband on 1.5.2017, as I was moving out, The application along with the required form was submitted but till date I have not heard from their side nor I have received any refund in my account, It is more than 30 months have passed.

    Reply
  100. My father Hasmukhray jaichand parekh surrender his phone no 02812482293 ac no 1015914997 and apply for phone deposit refund in jan 2018 but due to mistake done in spelling by your department bank reject it..then in august 2018 again application given with cert. to correct name to get refund.amtrs.1255…then i got docting no.1900297633 for refund but till today refund not credited to account..not informed any progress in matter..my father is super Senior citizen and cant stay alone at his homeat Rajkot so he is staying with me in jamnagar..my mob no is 9426927232..pl inform me as it cause harrasement to my father.

    Reply
  101. I have surrendered my telephone four months back, Till now I am yet to get back my money, My payment was debited on the due date by ECs for more than 25 years, But to get back my money I have to run from pillar to post.

    Reply
  102. I submitted the cancellation of broadband on 21st Aug 2019, along with a cancelled cheque for crediting the refund, Till now I don’t get my refund, When I went there in person, they gave me a contact number, but that number, if dialled, its ringing, but no one picked, Please tell me how to get my deposit refund?

    Reply
  103. It is more than 15 months, but I have not yet received my Security deposit from BSNL till today although everything has been submitted correctly, Every time I go to Customer care they see status and say still not received and just to please me they say don’t worry it be credited to your Bank Account, Is this how we are treated to get back our own hard earned money, Pls return security deposit immediately.

    Reply
  104. Send me the contact number of accounts officer of aluva to enquire about my deposit refund, It is more than one and half year, No response from their side, Nobody gives proper reply to me.

    Reply

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