Introduced the new Promotional offer for Kerala customers to bring back disconnected customers of Landline and Broadband during last last one year in all Secondary Switching Areas of Kerala Telecom Circle.
As per the BSNL corporate office letter 8-1/2018-PDP(CFA) dated 25.05.2019, the Tariff Committee of Competent Authority has approved the following best offers to the closed customers for reconnection of telecom services in Kerala circle as a promotional offer.
Details of Promotional offer
To bring back the disconnected/closed Landline connections or broadband services either due to non payment or voluntarily closed by the customers during last one year, the Tariff Committee has recommended a promotional offer to restore these landline connections initially with incoming call facility in all districts / SSAs of Kerala Telecom Circle at free of cost upto 30.06.2019.
Performance in this regard will be reviewed after expiry of offer period for further extension in Kerala Circle, and these instructions shall be effective with effect from 11.04.2019 in all SSAs of Kerala Telecom Circle and available up to 30.06.2019 on promotional basis only.
Actually after disconnection incoming call facility is not allowed, but in this offer incoming call facility is offering for disconnected customers too as a promotional offer to bring back to join in the family, but there is no exemption for payment of dues.
There is no plan on the number, Operator allows only incoming call facility during promotional offer to bring back the disconnected customers in Kerala, only after submitting the reconnection request by customer, BSNL activates a plan as per the customer requirement.
Yes, upon complaint to authorities about non working period, they will check the period of non working of telephone and after confirmation, Accounts officer allows a rebate in rental charges.