What to do if BSNL online recharge or bill payment completed but failed by deducting the amount and not refunded, where to complaint the payment failed issues and how to get back the BSNL paid amount? If we have done the online payment or recharge with PAY TM or Google Pay but not credited to BSNL account where to complain and who are responsible for this payment failed transactions?
There is a separate new complaint portal window available to address all payment failed transactions related to customer BSNL online bill payment and mobile recharge related issues. But it is only for unsuccessful transactions. It is even for BSNL prepaid or postpaid mobile services. For Prepaid, it occurs after recharging the mobile but not credits the talk time. But for postpaid, the outstanding (due) value not clears in bill account after the online bill payment.
In all these cases, you can have a chance to raise a BSNL complaint for payment failed transactions, which will attend immediately. This service becomes the call of the day, as many of us are slowly moving to online bill pay. What every might be your connection type, you can raise your hand to know the details of your transaction on any payment failed transactions of BSNL.
The one of the best BSNL complaint portal against the requirements of the customer. In particular to the clients who are mostly elder or in remote/ rural places, who are slowly moving on to online payment, for them BSNL online bill payment for all their BSNL Broadband and many services itself is becoming a big task. If anything happens concerning an online transaction, they will lose the confidence on online sales.
BSNL, the state owned PSU and customer oriented organization rather than profit driven accepting BSNL complaints online for payment failed at any level for postpaid bill payment or recharge transactions. All these are going to resolve at the six of “Chris Gayle” stroke.
How to lodge BSNL Complaint for failed online payment
To file any claim to fix in a short time regarding BSNL online bill payment / prepaid mobile recharge failed transactions, just send a mail related to BSNL payment failed transactions to firstname.lastname@example.org with all the complaint details as mentioned below. This system will work only regarding BSNL portal payments, so post your payment failed complaint with this details.
- Service : Which type of service (Landline/ Broadband / FTTH / DID / GSM / WIMAX / CDMA / Prepaid Mobile / Postpaid Mobile)
- Email ID.
- Contact Mobile No.
- Account No/Unique ID.
- Complaint Category : Before Payment or After Payment
- Problem Type : Account Debited from Bank/Credit Card/Debit Card or any source(with payment details), But not updated to the system.
In general, your amount will refund in the same mode of payment within 48 hours. Just wait for 48 hours after the transaction and if yet not appearing in your statement. Go to this above said BSNL Complaint Portal for any Missed / Unsuccessful transactions and lodged your complaint. Immediately your BSNL complaint will resolve within a short time than expected.
If you do want to do this online, the other source is approaching Customer service center of BSNL and complain about failed payment or sucessful payment related to any BSNL Landline / Broadband, FTTH, DID, BSNL Postpaid Mobile, and BSNL recharge for prepaid mobile.
BSNL payment successful but not updated – What to do
In some situations, BSNL bill related to postpaid bill payment has been succesfully completed with in due date or after the date, but not updated as a failed transaction. It again shows as outstanding bill in BSNL portal or any third payments platform and also it didn’t credits into the particular customer billing account, resulting to disconnecting of BSNL Landline/FTTH/Mobile. In that situation we have to check the BSNL payment in our paid platform is completed sucessfully or not.
Various payment platforms
- State Government Payment Portals.
- BSNL bill payment portal.
- Common Service Centers.
- PAY TM, Phone Pe, Google Pay etc…
If completed successfully in platform but not updated means, Just approach concerned area BSNL customer service center and submit your completed payment failed details (Receipt number, Payment date, Transaction number, Paid amount) to the commercial officer.
Immediately, the authorized BSNL officer may raise an unbarring request with payment details in their database for failed transaction, thereafter Account Officer will update the details in customer account resulting reconnection. It is the situation raised rarely. So customers, just approach nearest Customer Service Center and lodge a BSNL complaint on payment and get your reconnection immediately for your service.