BSNL Online Bill Payment Successful but not Updated in CDR billing account and disconnected, What to do?

When we know the successful online bill payment of BSNL is not updated in CDR billing account, how to rectify the error in online or offline, where we have to send/submit the paid bill receipt details for reconnection of BSNL postpaid service?

In some situations, BSNL online bill payment related to postpaid service (Landline, Bharat Fiber, Mobile) has been successfully completed with in due date or after the date, but again shows as outstanding bill in BSNL portal or any third payments platform and also it didn’t credits / updated into the particular customer CDR billing account, resulting to disconnection of Postpaid Landline/ Bharat Fiber (FTTH) / Mobile, In that situation we have to check the bill paid platform and the generated receipt for successful transaction or failed.

Various payment platforms

  • State Government Payment Portals
  • BSNL bill payment portal
  • Common Service Centers
  • PAYTM, Phone Pe, Google Pay and UPI payments

If the transaction is completed successfully in any platform but not updated means, You may just approach concerned area BSNL customer service center and submit your successful completed payment details to the commercial officer.

Immediately, the authorized BSNL commercial officer may raise an unbarring request with payment details in their database for failed transaction, thereafter Account Officer will update the details in customer CDR billing account resulting reconnection, but it is the situation raised rarely.

So customers, just approach nearest Customer Service Center and lodge a BSNL complaint on online payment not updated case and get your reconnection immediately for your service.

  1. When this online payment not updated case occurs?

    In most of the cases, when the customer paid the bill through third party applications or UPI payments after the DUE DATE of the bill, this problem may occurs, so try to make the payment through BSNL APP / online portal after pay by date.

  2. What are the details of successful payment to be submitted for updation?

    Successful Transaction Receipt number, Paid date, Paid amount and Telephone Number (Mobile/Landline / Broadband) of the service has to be submitted for immediate re connection.

  3. Can we get BSNL failed transaction refund (shows payment successful)?

    The status of the portal shows success means, you will not get any refund, but it is to be cleared and posted in your CDR billing account on complaint.

  4. Can we submit the re connection request online with successful payment details?

    At present, there is no online portal to submit unbarring request for Landline/ Broadband/ Bharat Fiber / Mobile service reconnection, so, it is better to approach concerned commercial officer and submit the online payment details which are not updated in BSNL CDR billing account for immediate reconnection.

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23 thoughts on “BSNL Online Bill Payment Successful but not Updated in CDR billing account and disconnected, What to do?”

  1. I have deposited BSNL postpaid mobile no 9436581095 on dated 3.6.2021 by third party online portal transaction show successfully and amount is debited to my Bank, but No outgoing calls still today outstanding bill amount 564 show

    Reply
  2. On bill usage 08-04-2021(Landline Number 01363-240552 and 01363-240605) Online Bill Payment Successful but not Updated in trandaction receipt and not received receipt in My BSNL App. pls check

    Reply
  3. On 13/01/21 I have recharged my prepaid Mobile No 9442689006 for Rs: 319/- and my SBI transaction reference number is VSBI9653758919IGAKGMJNM8 but No balance received in mobile.

    Reply
  4. the costumer care service of bsnl is not working, how can I approach to them, I paid via ptm it was successful but didn’t get the internet service that I needed
    plz replly

    Reply
  5. Dear sir
    today i paid landline (bulk) payment through bsnl portal for Rs 5093, Transactions status is showing pending for one hour Transaction ID is EGF21092053392. Please let us know when it will get cleared

    Reply
  6. i m a user of FTTH service, i made payment through local cable operator after due date when call to costumer care for active my account they said it will take 24 hrs, okay then I asked is the payment received ? yes! but it will take 24 hrs
    I don’t use any third-party app for payment, payment was received that showing on my account but they saying ” it will take 24hrs.” they are playing game? #Digital India.

    Reply
  7. On  bill usage 01-06-2020 to 01-07-2020 (Landline Number 080-23121145) Online Bill Payment Successful but not Updated in CDR billing and not received receipt in My BSNL App.  pls check  

    Invoice No       –   SDCKA0029340534 

    Transactions  I D   –  FCDR1308200088194
    Transactions  Date  & Time   –   2020-08-13 12:21:44.0 
    Phone Number   –  080 – 23121145
    Bill amount   –  705 
    Status  show pending  

    Reply
  8. On 22/04/20 I have recharged my Postpaid Mobile No 9424788303 for Rs: 548/- and received
    PSGM 220420028181 but No balance received in mobile.

    Reply

    Reply
    • As a user of BSNL FTTH Bharat Fibre, I have been regularly billing monthly dues, while the ACCOUNT SECTION of BSNL does not care to update my account and make me continue to use my remaining data from previous months untill it runs out completely. Now with non Updated data in my Account my speed has decrease as it is running as Post FUP.

      Reply
  9. I have deposited BSNL postpaid mobile no 9414075715 on dated 12.5.2020 by third party online portal transaction show successfully and amount is debited to my Bank, but still today outstanding bill show.

    Reply
  10. Service : Landline/ Broadband.
    Email ID : jairajsingh.pawar@gmail.com
    Contact Mobile No : 7218287218, 9922425149.
    Account No/Unique ID : 1019035401.
    Complaint Category : Before Payment.
    Problem Type : Unable to pay bill due to Invoice no mismatch Alert.

    Reply
  11. I have recharged prepaid GSM no 9410191022 , uttarakhand dehradun by Rs 1999, on 01.05.2020 transection no.PGSM010520365830, the recharge shows successful but still not service activated.

    Reply
  12. I have paid my of MARCH 2020 through Rajajinagar Post Office Bangalore, my receipt no inv SL00164302.11585552367 ACCOUNT NO;9034261701 Bill dated 05/03/2020, Amount Rs. 1260, Sir i am getting this bill again in the portal, please check and inform me.

    Reply
  13. Not able to connect to the customer call center, two numbers given will ring but no one picks the call, another one always busy, Getting very bad experience in afternoon, not sure they would have diverted the traffic.

    Reply
  14. I have paid February month bill of my internet connection though google pay and on feb 4th still it’s showing as pending amount in portal, And I have paid through BSNL Epay still the same issue, Please help, I have paid twice and still not reflecting my payments.

    Reply
  15. I have paid the FTTH bill using BSNL epay app using UPI mode, payment got deducted and got success e-mail from razorpay payment gateway also, But BSNL epay has not updated it and receipt also not generated on BSNL epay app and portal is still showing as pending bill.
    Last month also it was not updated when I paid through Paytm, So this month I paid through BSNL app but still same problem, So should we stop using online method for BSNL bill payment?

    Reply
  16. Landline Number 04024243034) Online Bill Payment Successful but not Updated in CDR billing and not received receipt in self care portal pls check.

    Reply
  17. On October”19 bill usage 01-09-2019 To 30-09-19( Landline Number 03322421603) Online Bill payment successful but not updated received, Pls Check.

    Reply
  18. On july 2019 bill usage 01-06-2019 to 30-06-2019 (Landline Number 0497 2786822) Online Bill Payment Successful but not Updated in CDR billing and not received receipt in self care portal pls check.

    Reply

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