Lodge your BSNL Complaint on Facebook or Twitter page regarding your Fiber broadband, landline, or mobile service and resolve your problem on priority through new customer care services monitored by higher authorities.
Social media complaint booking is the awesome facility for telecom users regarding DSL / Fiber broadband, landline, and mobile complaints, and for not responding cases, and the complaints received through social media may directly monitored by top level team by assuring a very quick response.
As on today’s growing social activity between netizens, BSNL launches new idea to interact with their customers through social media platform for receiving complaints, where this is going to be a big deal or major relief provided for BSNL customers.
Just like for remote areas, rather than planning wire based, BSNL is planning to go with wireless communication, and to make this happen, BSNL is trying to establish many ways to come near to the customer, to make them feel comfortable, PSU facilitates the customer to lodge BSNL Complaints on Facebook or Twitter page against an issue, which endeavour to provide best telecom services, So let’s have a look, what are the requirements to raise a BSNL complaint on social media platform
How to Lodge BSNL Complaint on Facebook or Twitter Page
| Particulars | Required Details of BSNL Complaint |
|---|---|
| Name | Your Name (BhaXXXX) |
| Nature of Complaint | Mobile / Broadband / Landline / Billing / Any Others (Please specify clearly) |
| Contact Number | 9XXXXXXXXX (mobile number) |
| Address | Your Telephone installed address for landline or contact address for Mobile |
| District | Your District |
| State | Your Service Registered State |
Many of us are connected and loads of information in exchanging through social media, So by submitting the required details in the BSNL Facebook / Twitter page in the above format, will helps BSNL to address the grievances more efficiently to reduce the delays in resolution of your complaint.
The other ways to lodge BSNL complaint is
Post your complaint through BSNL Customer Care
Register your BSNL grievance in Web Portal without Login
File your complaint in BSNL selfcare portal
Dial 198 and follow IVRS or contact local BSNL CSC
With this new launch of BSNL complaint box at social media platform, PSU is going a right direction to gain all our hearts back, So users, who have a problem about your BSNL services, can directly raise a complaint on Facebook or Twitter and see the resolution through best social media forums.
Manojkumar Panchal says
My landline 079-22891140 is not working from last five months and still not repaired even after repetitive complaint on various platform including personal visit to BSNL office. In fact, their branch manager asked me to disconnect the connection and said they are not able to repair it due to shortage of staff. Every month I get the bill without use and I pay it. Very poor service. No body is bothered to resolve the complaint. Very poor service and BSNL staff not interested to address the complaint. To whom we shall escalate it??
Parveen Banotra says
My Bharat Fiber broadband is not working from the last 4 months it just works and then again gets stopped after a minute, I have lodged so many complaints, Still I am paying bills and collecting proofs so that I can file a case in Div consumer forum.
raju shinde says
last 6 month of line connection unable to working.
jacqueline says
My landline number is 044 26623457 and my line dead for past 4 days and inspite of giving repeated complaint it was assigned to Ramamurthy and his number is 9445018334 and my is supposed solve two days back and i called more than 10 times 14th bit from morning he said it will solved but he never bothered to turn up and till now my issue is to get solved very poor service if this is the case i will close broadband as well as landline.
V s r Murthy says
I applied for bsnl broadband with landline number 08029575282 in june 17th 2019, My phone is not installed, Internet not activated, But i got phone bill of amount rs 786 and phone installation charges of rs 250, But phone is not yet installed, Is this proper?