What are the latest services offered under BSNL broadband and the commission date of the said service and What are the new lowest charges offered to broadband customers and how BSNL plans are named as truly unlimited, Find the free offers and where to complaint in online about DSL/FTTH service for immediate rectification of BSNL internet speed when problem occurs…
The high speed internet access provided by Bharat Sanchar Nigam Limited is BSNL Broadband and the service is available in India from 14.01.2015 over DSL technology and later on Fiber to the home (FTTH) which is also called BSNL Fiber to the premises providing up to 100 Mbps download speed and new WiFi with BSNL new selfcare services.
Recently BSNL expands the fiber to the home network in all India through strategic agreements with various MSO’s in each small town also. Let’s have a look at all the various services including new open WiFi broadband offered by ISP and how it will helpful for the customers of Bharat Sanchar Nigam Limited in India.
New unlimited BSNL broadband plans at cheapest price
The first question asked by a customer when he wants to subscribe for any ISP is about their subscription plans and charges of their BSNL circle, so we present this as a first priority by presenting the latest unlimited broadband plans of BSNL under postpaid services for home and business users serving via DSL or FTTH technologies.
BSNL has been launching series of combo broadband plans which includes data plan as well as tariffs especially after the aggressive strategy by the telecom player JIO. Off recently, BSNL has come with broadband plans for the new users, starts with new charges as low as Rs 99, 199, 249 on DSL and goes up to Rs 16999 over optical fibre broadband according to the bandwidth and usage of each unlimited plan.
Along with this, BSNL has also increased the data availability in each unlimited combo plan under its fibernet services. BSNL is also regarded as the most economic broadband service provider with the launch of cheaper plans such as 20GB data every day at a speed of 20Mbps for every new and existing connection.
BSNL has been the only state owned telecom player that is not only able to match the plans of Jio but also offer more lucrative unlimited plans in certain cases. The strategy of price change and product offering is followed by the changes made by other telecom players such as JIO, and BSNL has introduced specific circle based ultra speed unlimited internet combo broadband plans for home and business in every circle as per the area’s competition. Have a look at of them.
- Latest Postpaid DSL broadband plans of BSNL starts from Rs.99 and area wise specific
- Giga Speed Internet up to 100 Mbps and free calling FTTH Plans in India
Complaint on BSNL broadband services
ISP made various procedures to lodge the complaint for BSNL internet services. One can file a complaint for BSNL broadband using the toll free number, online form using email-IDs or using the direct contact address. If a user using BSNL Selfcare portal can file a broadband complaint for new connection or old connection, and also for speed issues, migration of plans from one to other.
- File BSNL broadband complaint online
- Post your Long Pending complaints at Public Grievance online portal
BSNL has provided all the portals for complaint such as toll free phone numbers which can be used through mobile of landline. Similarly the user can use internet, web conferencing, email support such as support@cepl.in. One can also contact through the corporate office which is located in Delhi. BSNL has provided a proper grievance procedure.
- Initially the users can file a complaint using the toll free number ‘198’ through the landline.
- The complaints which are not resolved through this can be escalated to the next level by dialing Customer Care of BSNL and SSA/District head.
- If the customers are still not satisfied, they can contact the respective nodal officers which are located to in all the big cities.
BSNL Speed Test for Broadband
The test is the important for the subscribed user to validate BSNL broadband speed that is promised by the ISP. Most often it happens that the user does not get the speed promised by the operator and the BSNL speed test works by downloading a file of specific size from the internet on your system.
The speed test calculates the average time of a user spent by the internet to download the file using BSNL BB service. Various speed test formats are available by showing different speed, but BSNL has an official speed test tool which works by simply clicking on the link for BSNL speed test. You might see some variations in the result that you receive from the BSNL speed test.
The benefit is in case the person is getting lesser speed than the claimed speed, they can easily contact share a complaint in online with the screenshot of BSNL speed test or offline by intimating the details.
BSNL Broadband Bill Payment
Provides various online websites as per the region to which the person belongs for BSNL broadband bill payment, thus one can view his BSNL bill complete details on the online website after logging to the specific website or My BSNL App and can also pay the bill as per the offers of that month at the comfort of the home.
To avail the online payment service related to BSNL broadband bill, the customer should sign up for onetime on the portal/website by providing various details such as mobile number and other personal details.
The person will be able to activate the account through the link sent on the email ID and the registered mobile number and one can check his old bill details also by signing on to the BSNL payment payment portal. After this the user can select the payment option and pay the BSNL postpaid bill online and can also take the e-receipt of the bill paid at any time.
BSNL Broadband Customer Care
The most important for the ISP is providing a good customer care support, and this will help the telecom player in maintaining trust with the BSNL customers and to solve the broadband problems that customers might be facing in a timely manner.
To offer the best BSNL customer care to users, ISP introduced Selfcare services to maintain all their activations and deactivations at customer fingers. For that,you have to create an account with your Customer ID and billing account details.
If registers in this online customer care, there is no need to call customer care number also, just login to your BSNL account and register your grievance, then check the result at your door step. With this BSNL Selfcare, you can provide various kind of support such as Activation of services, billing, solving any matter/request and also broadband usage.
For any problem with BSNL broadband, user can dial the customer care number at 198, or 1504 or at 1800 345 1504. These are the all India complaint numbers that the customer can dial to get their problems resolved. In case the broadband problem is not solved through the above care numbers, the customer can dial the executive of their area or can register online and track the status of it also.
Check BSNL Broadband Usage
Amongst the other services, the most useful one for a customer is BSNL broadband usage check through SMS or Online or with App. If registers in selfcare portal, the user can have a chance for tracking of BSNL broadband usage for each login in detail using the link provided. If sending SMS or login to My BSNL App means, the user can check only consolidated data usage of that account.
The user can login to the website using his credentials and check the usage by selecting the phone number and the time period for which the user wants to see the usage. The Selfcare services of BSNL helps the user with various options to check online including the broadband usage, and the user can check the minute details related to the data usage and make the amendments in his usage.
The facility helps to increase the flexibility at the user end and gives the power to the netizen in making changes on usage as per their BSNL broadband requirements, and this also helps the user to gain confidence into the billing system by increasing the transparency.
BSNL Broadband Top Up
It often happens that the user is finished with the monthly data and then gets the lower speed for the rest of the month. To provide the user with consistent high speeds, BSNL has launched various top up plans to restore the high speed broadband services. When the user is finished with the normal data with higher speed, the user will get a prompt to top up his BSNL broadband plan to restore the speed.
To top up the BSNL broadband services, the user can simply login to the website using the link fuptopup.bsnl.co.in and opt for shown various plans for getting the high speed and get fast browsing. The user can decide the top up plan and can click on upgrade to proceed for broadband top-up. BSNL is using series of plans to keep pace with the competition and the plans provided by other telecom players and ensure satisfaction of users.
BSNL Broadband Offers
This is the era of technology and competition, the telecom companies are launching newer offers and providing higher speeds at low and more data plans from time to time which is applicable for broadband services of BSNL also. Especially after the entry of Jio in the telecom, the competition has become very fierce and the PSU has been giving tough competitions to the plan offered by JIO with new offers in broadband services.
Especially after the launch of Jio Giga fiber, BSNL has come with some new broadband data plans with a very high speed and data eligibility to its customer. One plan launched in September included 20GB data to the customer daily for the entire month with a speed of 20mbps at an affordable price at just Rs 491, and also launched Fiber to the home broadband data offers at a monthly plan of Rs 777 and Rs 1277 offering 500GB and 750GB respectively at a download speed of 50 Mbps and 100 Mbps.
BSNL Broadband Plan Change
BSNL users can change the subscribed broadband plan they are using at the vicinity of their comfort as the process is completely online. One needs to login to the BSNL portal website using the user ID and password. For the first time registration, the user needs to provide the customer ID present on the bill.
The user needs to login to the BSNL Portal (Selfcare) and after logging into the portal, the user will get services option on the right side of the page. This will direct the user to another page where BSNL user will get the option of change and select the broadband plan of their choice.
So broadband users can upgrade or downgrade their existing subscrition at anytime as and when they required through plan change option available in BSNL Selfcare Portal.
BSNL DNS Server
The one of the important point that every netizen of BSNL internet services has to know is DNS server. Now there are different server ‘s launched in every region to allocate the speed of Internet as per the subscribed plan of BSNL. So just know your area’s BSNL DNS server IP address and configure in your TCP / IP settings to allocate the exact speed of your internet connection.
Here you will know the maximum BSNL broadband services which are to be useful for a customer, and also we will update some other services soon which are very much useful to customer.
nithin varma says
I am registering my complaint against broadband connection, It is not connecting properly i.e. actually it is getting disconnected after every 10 min interval and then automatically reconnects, Sometimes it remains disconnected for more than 10hrs, my DSL light does not glow, I am registering complaint against this issue after every alternate 2 days, Only one time I got the response in which I have now connected the line directly to the modem, still it is not giving any positive response, Nothing is happening and BSNL customer care is not doing anything more to get my problem solved, Can anyone just tell is there any way to make this complaint to the higher level, I am just fed up of this people.
Bipin Bihari Srivastava says
Already installed ‘My BSNL App, is not accepting my email id and password.
A k MALLICK says
BSNL choose to avoid / not provide FTTH in KANPUR Cantonment area / other areas in the context of “if otherwise technically feasible” Clause. As a customer I am not satisfied. Pro-actively BSNL I hope must think CUSTOMERS Delightness.
BSNL Teleservices says
Please escalate this complaint at BSNL CMD facebook page by sending a message.
PADIKKAL ZEENATH says
A WRITTEN REQUEST SUBMITTED TO MAIN OFFICE NEAR GANDHI SQUARE, KANNUR FOR THE CHANGE OF OWNERSHIP FROM P. YOUNES TO THE NAME OF SISTER, PADIKKAL ZEENATH HAS BEEN PENDING SINCE THE LAST TWO WEEKS. NO RESPONSE.
V.S.Kulkarni says
I am a BSNL customer since laSt 20 years, at Shahapur, in Thane district of Maharashtra State. My present BB plan is Combo Rs.499 per month. I am supposed to get a internet speed of 8 Mbps but I am getting only 4.3 Mbps throughout the month. Shahapur which is under Kalyan Telecom Circle is not providing the required speed inspite of my frequent request.
BSNL Teleservices says
You are a loyal customer to BSNL, you are requested to complain this issue at higher authorities portal like BSNL CMD facebook, twitter and BSNL India FB pages.