The online facility to change internet plans for netizens gives a significant relief with BSNL broadband plan change portal, At present, many of us are not having time to approach CSC for submitting the internet tariff conversion request due to various works, Now the gap freed with this new portal facility for internet plan change in online.
Being a Public Sector Undertaking, adoption of technology culture is a bit tough task while handling the change management, It is many’s perceptions, but it is not like that now, and PSU is following social media for a positive outlook accepting the complaints from its Facebook page and allowing provisions/ migrations through online by introducing BSNL broadband plan change online portal, the best way to change BSNL broadband plans without moving to customer service center.
You can migrate to any internet plan in online as per your wish from anywhere on any device i.e. Desktop, Laptop, Tablet, Smartphone, etc, For this, the broadband customer has just to log in to BSNL Selfcare portal and follow the below instructions.
BSNL New deposits/charges if any, according to with new internet plans will be levied in next coming telephone bill, So that, you can pay this at quick payment portal or directly at BSNL cash counters.
This BSNL broadband plan change online facility will be available for all netizens in all circles across India, For that, the customer has a just log into the selfcare portal and register as a new user at selfcare portal by filling the details (not required for already registered user).
Follow the simple steps as mentioned below for BSNL broadband plan change online to avail new internet plans cheapest benefits.
BSNL Broadband Plan Change Online at Selfcare Portal
- Login to BSNL Selfcare portal using registered username and password on any of your browsers.
- Click on Billing Account Number displayed, and then your “Options” panel will load with many features on the left side of the page.
- Click on Billing Account Number displayed, and then your “Options” panel will load with many features on the left side of the page.
- Select Modify Services
- Press on Change Tariff Plan
- Press on Change Tariff Plan
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- Your right side page will open with four options to confirm the new internet plan
- Declaration
- Service Type
- Select Plan
- Confirmation
- Click on Next by accepting the Terms and conditions to change broadband plan in Declaration page.
- In Service Type Section
- Select Landline number from the drop-down list.
- Select Broadband in the drop-down list of Landline/Broadband service.
- Click on next to move to select the plan.
- You will move to Select Plan option for BSNL broadband plan change online and displayed the list of available and eligible plans for your number along with currently subscribed tariff.
- Choose any new internet plan, which you required to migrate from the list of existing programs shown. Then you will display in a small window containing yearly, two-year and three-year charges with free telephone units available. Close that window after you read.
- If you require opting for Annual subscription, visit concerned BSNL CSC or continue monthly.
- If the required plan is not presented on this online page, select another page number available to find best plan.
- Select your existing plan and required new internet plan in the window
- Click on Next
- Finally, Confirmation window will open with your old plan and new internet plan which selected
- Click on Submit change
- Click on Submit change
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After completion of these above simple steps in this online selfcare portal, you will provide a service request number, On next working day, BSNL official will contact you over the mobile phone number, which you have already provided.
It is just for your confirmation about your BSNL broadband plan change online for new internet plans, then after your confirmation, your new broadband tariff plan will get completed to enjoy the new benefits.
Subscribers can migrate to other plans through online request with new required high speed internet plans from anywhere in the world through Web, So internet users, avail this at any time without any tension, and request for BSNL broadband plan change online with new internet plans unlimited available at Selfcare portal.
Pankaj Wani says
As I changed plan from 2gb per day to superstar 300 dsl plan on 23rd of april and i got request number 8029273540 for service id 020 26613449 and say it will take 2-3 days for activation of new plan but from past 4days it didn’t get activated and check online from track my service the status says service order is created, So please tell me when it is going to activate the new plan
likhith says
Approach your area commercial officer over contact number or mobile phone and ask them to approve your request.
ANBARASAN K V says
Dear Sir/Madam,
As per your instructions in this portal, I logged into selfcare portal to change the Broadband Tariff Plan,
At present I am being charged Rs.873.23 per month as per latest bill, but when I select change of tariff plan, the system says that you do not have any plans on this service id, My telephone number is 0431-2230526, Please advise me how to proceed to change my tariff plan online.
Adnan says
Did you find any solution to it in stuck at the same place?
SHASHANK SHEKHAR MAHATO says
When i click on select plan my bsnl selfcare accounts automatically log out
SUMAN NANDI says
Very poor service of BSNLl selfcare, They don’t even bother to rectify the problems.
Chandan Gain says
Sir, i got SBNL sim card and use this but i want BSNL BROADBAND CONNECTION
SOME days before I go to the Nearest BSNL OFFICE Shanti Bazar Lane, Barrackpore, West Bengal 700120
Please sir help me as soon as possible i want BSNL BROADBAND CONNECTION
saswat887@gmail.com says
When i click on select plan my bsnl selfcare accounts automatically log out
Senthil says
Yes, same problem to me as well. Need support on this.
Jithu says
I cannot add landline number to my ‘BSNL Selfcare’ account, the tab for selecting my ‘state’ is not responding.
Aswin Kumar Tiriya says
Very helpful Thank You.
Mehul Bhagat says
in service type after selecting existing plan i click next button but it shows that select a broadband plan but there is no option for that.
Karthik NS says
Is there any provision to change the BSNL FTTH broadband plan in online.
BSNL TeleServices says
Yes, you can change it in online through login to selfcare portal and after adding the account.
aswathrao says
I have shifted to Bengaluru and want to cancel my bb service in Chennai avadi how to do it.
BSNL TeleServices says
Please send a closure request through post to concerned commercial officer for closure of the DSL broadband/landline.
manju kavdia says
my telephone no is 0294 2451087 and i want to change my existing traffic plan of this bsnl post paid broad band no to latest minimum traffic post paid broad band plan only say rs 299 or rs 349 broadband plan from 1st oct 2019 other wise i may be forced to disconnect this connection which i am using more than 12 years till know .kindly confirm this to me by mail 0r mobile.
manju kavdia
telephone no 0294 2451087
BSNL TeleServices says
Kindly login to BSNL Selfcare portal and change your broadband plan or submit a request to concerned BSNL CSC for migration to other plan.
agnivesh says
i have opted for annual fixed charges and paid the amount for the 2GB BSNL CUL plan and the validity is till 27/2/2021. so, if i change my plan, how am i going to be charged, will i get the refund if i opt for a cheaper one or how much more i need to pay if i opt a more expensive one, kindly reply soon
Rajan says
I visited the BSNL Selfcare website and logged in using the password, but I am unable to see my account, When I tried to add account details, I am getting an error message saying that the account already exists, How to get over this?
Pardhasarathi says
In the above process of declaration
1. Both Landline and Broadband Plan can be changed once a month, but for me it shows “plan can be changed only once a month”
In Declaration it shows TELEPHONE NUMBER / SERVICE ID not showing the “LANDLINE OR BROADBAND” option
How to change the plan now?
Anuj Upadhyay says
I am facing a similar issue. It shows following error when I select my current plan – ‘BSNL 2GB CUL’ :”Please select a broadband plan”, God only knows what do they mean by that, and I even tried to add my prepaid mobile to my account and it always shows “connection error, please try later”, There is no place on the portal where you can report such bugs/mistakes, What a shitty and useless site!
BSNL TeleServices says
please send your feedback at this link https://selfcare.bsnl.co.in/tungsten/UI/facelets/customerFeedback.xhtml
Akhil says
Unable to change my BB Plan using self care, continuous error at service type tab asking to select a plan even if i have already selected it.
Jav says
Last 1 week am trying to register selfcare.bsnl.co.in [Bsnl Broadband plan changing purpose] so when i try to register am not receiving OTP in My registered mobile number, please Guide Next whom going to contact for soon resolution for this problem? awaiting for reply!
Vivek Vijayan says
I’m not getting OTP while trying to register in BSNL Selfcare, Please Help
Jav says
When it try to Signup self care bsnl.co.in, Mobile OTP not coming in my mobile which I Gave, awaiting for Ur valuable Reply?
BSNL TeleServices says
Please submit your registered mobile number which provide at the time of your registration.
Jav says
Number Verified but still OTP Not coming in My registered mobile number what is the solution for this problem?
Sharma says
If you have registered other network mobile no, you’ll not receive OTP, Even i’m facing the same issue while registering.
Gayathri Seshadri says
What is the process of cancellation of BB services alone and continuing with landline number, Have tried all options in your website under “modify Tariff”, there is no provision for cancellation of BB services alone, While changing plans it is asking to replace the BB plans too but i need cancellation not replacement,
I have been trying for past few weeks, there is no email id provided for writing up the complaint, and your toll lines are not responsive too.
BSNL TeleServices says
There is no option for closure of the services in Selfcare portal, so please send your written request to your concerned commercial officer through post/courier or by direct approach.
PRAKASH says
HOW CAN I CHANGE MY BROAD BAND PLANS THROUGH ONLINE
BSNL TeleServices says
Please follow the above process clearly and change your BSNL BB plan online.
Anuj Upadhyay says
It simply does not work.
Monika Rao says
Getting “Service is inactive” message when i click on Submit Change, please suggest
R.PRABHAKAR says
I am a senior citizen (79+).
I have tried to change my BB plan since two months but not been able to do it through self care portal
Every time I try, the website says while changing the plan that your request is already there or something like that, but never happened, I am requesting BSNL to change my 08025834208 PostPaid BB plan(699/-) to BB BSNL CUL
A line in confirmation would be appreciated.
TODAY AGAIN TRIED BUT NO USE- I GOT THE FOLLOWING MESSAGE ON SCREEN – SERVICE REQUEST NO. 111913734032 EXISTS ON THE PROVIDED SERVICE WITH SUBMITTED STATUS’ I HAVE FOLLOWED THE STEP BY STEP GUIDELINES SHOWN IN THIS ARTICLE.
With Regards,
Prabhakar.R
patnaik says
@ Prabhakar ji,
It is to suggest that, lodge a complaint at BSNL CMD and BSNL Corporate Facebook and Twitter pages, then automatically, the problems will be solved on priority, because i have solved like this only.
SUKOMAL DHAR says
I AM FRUSTRATED OVER BSNL BROADBAND. LAST MONTH I PAID ABOUT 7000/- FOR BROADBAND. RIGHT NOW MY SPEED IS BELOW 100 KBS AND EVERYDAY A MESSAGE IS COMING FOR TOP UP.THE DOCKET NO. IS 14949716372. SO FAR THE FIBRE OPTICS IS CONCERNED, I HAVE REGISTERED TWICE, WITH NO RESPONSE. FROM BANGLADESH, 90 % OF THEIR SPECTRUM IS SELLING TO INDIA AND THEIR LINE HAS BEEN INSTALLED NEAR AGARTALA, BUT OUR BSNL IS UNABLE TO CONNCT A FEW HUNDRED KMS. FOR LAST TWO YEARS.EVERY BODY IS WAITING FOR JIO TO START THEIR SERVICES IN REMOTE AREA OF ASSAM, SILCHAR.(I AM LIFE FELLOW OF IETE/IEEE)
Samit Nandi says
@BSNLCorporate Please delete the old service request No.14061143832 dated 09.03.2017, as I cannot register new request for plan change due to the pending old request
BSNL Teleservices says
you are requested to please lodge a complaint at BSNL CMD/India facebook and twitter pages for early resolution of the complaint.
SOMNATH BANERJEE says
06802222179 old request pending from 2013, so new request not recorded in selfcare portal, Please delete SERVICE REQUEST NO 12196989111 dt 29.09.2013
viki says
when the plan will get activated if I follow above procedure?
BSNL Teleservices says
Within 24 hours of time, your new plan will be activated.
Kiran Raju says
Hi I have a BSNL broadband connection, I used to get a discount in my bill every month as my father is a retired BSNL employee, I wanted to change the broadband plan but the customer care executives are not giving me a right answer whether I will get the same discount if I migrate to other plans, Please Can anyone clarify this.
BSNL Teleservices says
Yes, you will get 5% discount on broadband plan rental charges, even if you change to other plans,
check the next coming bills, after the plan change, if not given the discount, then please approach commercial officer to configure the discount in your billing account again.
Sathish says
After 24 days of giving letter for change of Broadband plan, I was informed that the request is cancelled. No one is giving the proper answer and every one is shifting the responsibility to other. worst ever service from the BSNL, very bad
Bithin says
There is no need to cancel the presented request by the authorities, just check why it is happened and also you can change the broadband plan in online through selfcare portal, escalate the same problem to BSNL CMD through facebook.
Vijayaraghavan PM says
Yes, the online option is great and convenient, but I had the unsavoury experience of my request not implemented in spite of an acknowledgement. Add to that, my BSNL complaints online were also closed without action. I had to write to the consumer grievances cell and then provide proof to BSNL before they acted, and wrote to me that the change was not effected due to “technical issues”.
BSNL complaints registered are not showing what action is being taken. They are simply marked as “Resolved”. This is not proper. They should give details of their action. My complaints were marked as “Resolved” though the plan change was not effected.
And, I was asked to pay the bill raised without effecting the requested plan change, since the rebate request is “under process”. I am waiting to know of the rebate, since I have not been informed of the action so far. That is how convenient BSNL online services are…