The online facility to change internet plans for netizens gives a significant relief with BSNL broadband plan change portal. At present, many of us are not having time to approach BSNL office for submitting a broadband plan change request. That is due to our various works. Now, this gap freed with this new portal facility for BSNL broadband plan change online.
Being a Public Sector Undertaking, adoption of technology culture is a bit tough task while handling the change management. It is many’s perceptions, but it is not like that now. PSU is following social media for a positive outlook accepting the complaints from its Facebook page. Allowing provisions/ migrations through online. Introducing BSNL broadband plan change online portal, the best way to change BSNL broadband plans without moving to customer service center.
You can migrate to any internet plan in online as per your wish from anywhere on any device i.e. Desktop, Laptop, Tablet, Smartphone, etc. For this, the broadband customer has just to log in to BSNL selfcare portal and follow the below instructions. New deposits/charges if any, according to with new internet plans will be levied in next coming telephone bill. So that, you can pay this at quick payment portal or directly at BSNL cash counters.
This BSNL broadband plan change online facility will be available for all netizens in all circles across India. For that, the customer has a just log into the selfcare portal and register as a new user at BSNL portal by filling the details (not required for already registered user). Follow the simple steps as mentioned below for BSNL broadband plan change online to avail new internet plans cheapest benefits.
BSNL Broadband Plan Change Online at Selfcare Portal
- Login to BSNL Selfcare portal using with the registered username and password on any of your browsers.
- Click on Billing Account Number displayed, and then your “Options” panel will load with many features on the left side of the page.
- Click on Billing Account Number displayed, and then your “Options” panel will load with many features on the left side of the page.
- Select Modify Services
- Press on Change Tariff Plan
- Press on Change Tariff Plan
- Your right side page will open with four options to confirm the new internet plan
- Declaration
- Service Type
- Select Plan
- Confirmation
- Click on Next by accepting the Terms and conditions to change broadband plan in Declaration page.
- In Service Type Section
- Select Landline number from the drop-down list.
- Select Broadband in the drop-down list of Landline/Broadband service.
- Click on next to move to select the plan.
- You will move to Select Plan option for BSNL broadband plan change online and displayed the list of available and eligible plans for your number along with currently subscribed tariff.
- Choose any new internet plan, which you required to migrate from the list of existing programs shown. Then you will display in a small window containing yearly, two-year and three-year charges with free telephone units available. Close that window after you read.
- If you require opting for Annual subscription, visit concerned BSNL CSC or continue monthly.
- If the needed plan is not presented on this BSNL broadband plan change online page, select another page number available to find your best plan.
- Select your existing plan and required new internet plan in the window
- Click on Next
- Finally, Confirmation window will open with your old plan and new internet plan which selected
- Click on Submit change
- Click on Submit change
After completion of these above simple steps in this BSNL broadband plan change online portal, you will provide a service request number. On next working day, BSNL official will contact you over the mobile phone number, which you have already provided.
It is just for your confirmation about your BSNL broadband plan change online for new internet plans. Then after your confirmation, your new tariff plan will get completed to enjoy the new benefits.
Subscribers can change their internet plans through BSNL broadband plan change online with new required high speed internet plans from anywhere in the world. It is on the web only. So broadband users, avail this at any time without any tension. Request for BSNL broadband plan change online with new internet plans unlimited available at BSNL Selfcare portal.
R.PRABHAKAR says
I am a senior citizen (79+).
I have tried to change my BB plan since two months but not been able to do it through self care portal
Every time I try, the website says while changing the plan that your request is already there or something like that, but never happened, I am requesting BSNL to change my 08025834208 PostPaid BB plan(699/-) to BB BSNL CUL
A line in confirmation would be appreciated.
TODAY AGAIN TRIED BUT NO USE- I GOT THE FOLLOWING MESSAGE ON SCREEN – SERVICE REQUEST NO. 111913734032 EXISTS ON THE PROVIDED SERVICE WITH SUBMITTED STATUS’ I HAVE FOLLOWED THE STEP BY STEP GUIDELINES SHOWN IN THIS ARTICLE.
With Regards,
Prabhakar.R
patnaik says
@ Prabhakar ji,
It is to suggest that, lodge a complaint at BSNL CMD and BSNL Corporate Facebook and Twitter pages, then automatically, the problems will be solved on priority, because i have solved like this only.
SUKOMAL DHAR says
I AM FRUSTRATED OVER BSNL BROADBAND. LAST MONTH I PAID ABOUT 7000/- FOR BROADBAND. RIGHT NOW MY SPEED IS BELOW 100 KBS AND EVERYDAY A MESSAGE IS COMING FOR TOP UP.THE DOCKET NO. IS 14949716372. SO FAR THE FIBRE OPTICS IS CONCERNED, I HAVE REGISTERED TWICE, WITH NO RESPONSE. FROM BANGLADESH, 90 % OF THEIR SPECTRUM IS SELLING TO INDIA AND THEIR LINE HAS BEEN INSTALLED NEAR AGARTALA, BUT OUR BSNL IS UNABLE TO CONNCT A FEW HUNDRED KMS. FOR LAST TWO YEARS.EVERY BODY IS WAITING FOR JIO TO START THEIR SERVICES IN REMOTE AREA OF ASSAM, SILCHAR.(I AM LIFE FELLOW OF IETE/IEEE)
Samit Nandi says
@BSNLCorporate Please delete the old service request No.14061143832 dated 09.03.2017, as I cannot register new request for plan change due to the pending old request
BSNL Teleservices says
you are requested to please lodge a complaint at BSNL CMD/India facebook and twitter pages for early resolution of the complaint.
SOMNATH BANERJEE says
06802222179 old request pending from 2013, so new request not recorded in selfcare portal, Please delete SERVICE REQUEST NO 12196989111 dt 29.09.2013
viki says
when the plan will get activated if I follow above procedure?
BSNL Teleservices says
Within 24 hours of time, your new plan will be activated.
Kiran Raju says
Hi I have a BSNL broadband connection, I used to get a discount in my bill every month as my father is a retired BSNL employee, I wanted to change the broadband plan but the customer care executives are not giving me a right answer whether I will get the same discount if I migrate to other plans, Please Can anyone clarify this.
BSNL Teleservices says
Yes, you will get 5% discount on broadband plan rental charges, even if you change to other plans,
check the next coming bills, after the plan change, if not given the discount, then please approach commercial officer to configure the discount in your billing account again.
Sathish says
After 24 days of giving letter for change of Broadband plan, I was informed that the request is cancelled. No one is giving the proper answer and every one is shifting the responsibility to other. worst ever service from the BSNL, very bad
Bithin says
There is no need to cancel the presented request by the authorities, just check why it is happened and also you can change the broadband plan in online through selfcare portal, escalate the same problem to BSNL CMD through facebook.
Vijayaraghavan PM says
Yes, the online option is great and convenient, but I had the unsavoury experience of my request not implemented in spite of an acknowledgement. Add to that, my BSNL complaints online were also closed without action. I had to write to the consumer grievances cell and then provide proof to BSNL before they acted, and wrote to me that the change was not effected due to “technical issues”.
BSNL complaints registered are not showing what action is being taken. They are simply marked as “Resolved”. This is not proper. They should give details of their action. My complaints were marked as “Resolved” though the plan change was not effected.
And, I was asked to pay the bill raised without effecting the requested plan change, since the rebate request is “under process”. I am waiting to know of the rebate, since I have not been informed of the action so far. That is how convenient BSNL online services are…