Share your feedback on BSNL Broadband service to reach higher authority in organization about why you are disconnecting the BSNL DSL or Bharat Fibre broadband service and also suggest the best with your feedback in improving the reliable service.
Every day hundreds of new connections adds into BSNL family and some existing broadband services are disconnecting due to many reasons, To overcome that, Being a PSU which is trying to get broadband feedback in to the track to fill its gap and trying to come closer to the customer.
We think everyone feels good to give feedback in Customer Satisfaction Survey form, but accepting the feedback itself is a great task, You should be open at mind to know what people are thinking about you, but technically speaking for an individual to groom his personal and professional career feedback plays a vital role.
The same is applicable for an organization, but for individual the perimeter is small, and for an organization like BSNL, who is having country wide millions of end users, taking feedback itself is a big task
For the same reason BSNL should take customer feedback whatever possible way it have, the requests should be honoured and BSNL higher authority may look into the output of the customer satisfaction survey implemented which can retrospect itself from the result.
Now here you are going to push some feedback questions regarding BSNL Broadband services and why you are surrendering the connection, please do participate in this feedback and make BSNL to think about its stand in customer hearts, and you can submit any of the reason/problem which you have really faced like
- Slow Internet Speed
- Improper Behaviour of Staff
- Highest Rental Plan Tariffs
- Billing related issues
- Customer service not up to mark and many more
Let’s make our BSNL to work Smart in a new innovative way with suggestions, and try to change our BSNL broadband services working style with your valuable customer satisfaction feedback.
http://www.bsnl.co.in/opencms/bsnl/BSNL/services/broadband/broadband_feedback.html
Whether the working broadband connection customers are allowed to give the feedback here?
- This is the form provided to know the disconnection reasons of the customers, but for existing customers, there is Public Grievance portal and online selfcare portal is available.
Any BSNL officer will approach us upon feedback?
- For every genuine reason, BSNL higher authority will approach you on mobile number/email address provided to solve the problem and to get reconnection from you.
Register BSNL Long Pending Complaints at Public Grievance Portal to reach Higher Authorities
I recently ported from vi to bsnl. But I am not getting any range inside my home, data is not running properly. I get range only in balcony and there too signal fluctuates and calls made get disconnected. Worst service really, Complained about it on 198 but still no solution. Customer care no. 1503 always tell your call is in queue. I cannot do even basic thing like calling. Bsnl network is worst than all private operator. In KDMC region I am not getting range then think about other rural localities. Really fed up with bsnl. I think they don’t care about customers. Forget about 4g, even getting 2g for calling only not data is difficult. Really pathetic service.
There is no internet services provided to me in last 6 months especially september2021. This is happening from April2021. Kindly disconnect my broadband, It is sheer wastage of money paying in BSNL bills for no services received. My DSL broadband is not working properly for the past 6 months. I have given several complaints, But the situation remains the same, Neither the JTO nor the SDE is able to fix the problem, If they don’t fix soon I have no other option but to look for another ISP.
Dear Sir,
I am a 84 year old senior Class I officer from ONGC.
I had surrendered my BSNL Broadband connection in July 2020.
I got the refund details as below – ( Refund details RE0007930449 amt. Rs. 1707/- dated 21-09-2020)Tel No 0120-2820872 in the name of Krishan Kumar Kakkar.)
In this regard I have visited your BSNL office at RDC, Ghaziabad many times but have not received the refund.
Can some senior Officer in BSNL help me?
Bsnl is one of the worst service I got they charged me without providing service, No one is responding properly on this, I will not take any service from BSNL in lifetime
My name is Ramakrishna and accout no 9036583450 . I took BSNL brand band last month. i gave application to related officer. they came and installed the hardware. They are not yet provided internet. i have complained 6 times about issue. no body replayed. but i got bill for last month. Really, the BSNL is providing worst service. my suggestion to WFH people, do not go for BSNL. because, we have private sector jobs, not govt jobs (BSNL).
TELEPHONE NO – 033-2666-8271 FROM LAST SIX MONTH I AM COMPLAINING ABOUT THE DEAD CONNECTION BUT NO ACTION IS TAKEN AND I AM SURRENDERING THE LINE BUT FROM LAST 20 DAYS NO ONE IS SIGNING THE FORM BECAUSE OF THAT I AM UNABLE THE SURRENDER THE LINE, SO I REQUEST YOU TO SURRENDER THE CONNECTION LINE AND FROM NOW ONWORDS I AM NOT LIABLE TO PAY ANY PAYMENT
hi
my bsnl number is 0130-2986034. I want to surrender my ftth broadband service.
Name: Bimla Devi
I have been facing issues with the broadband since I have bought the connection, I think BSNL provides the worst service, almost every day i lodge a complaint with BSNL about slow speed, no internet or intermittent issues, I am seriously done with it and want my connection to be disconnected, Atleast provide me the service to send someone to collect the surrender letter, I don’t want your services. Thanks!
Very Bad Service, Totally disappointed, My fiber need to disconnect in my life I did not see like this service, 04832965119.
R P BANERJEE, August 02,2020, I want to disconnect my Broadband connection in respect of 033-2688-5802 due to most very bad & poor service and also very slow internet speed. 033-2688-5802
Disconnection Broadband connection No. 033-26885802 immediately due to most poor service, and I am not satisfied, I request you kindly disconnection my Broadband connection immediately please.
I want to surrender my BSNL Broadband due to very slow internet speed. 1.3 mbps.
This is really pathetic.
My DSL broadband is not working properly for the past one month, I have given several complaints, But the situation remains the same, Neither the JTO nor the SDE is able to fix the problem, If they don’t fix soon I have no other option but to look for another ISP.
My number. :0422-2593534
Contact mob nr:8903423180
My name is Manhar Sharma my land-line No is01892277079 my have no stable DSL how I work and before starting my work I will have to call exchange how can I work and your department is sending me Bill I will earn I will pay if doesn’t I will not pay that’s why private Internet so successful.