Do you want to get back the refund of broadband deposit paid by you to BSNL, just follow the process and get your internet security deposit back even if your landline is in working condition?
Up to the mid of 2018, the ISP has collected landline and broadband security deposits separately from their customers at Rs 500 for landline and one month plan rental charges for BSNL broadband subscription, but now in 2019, the pattern of collecting the BSNL Security deposit is changed and collecting only deposit.
As we all know, Landline is mandatory for broadband service, and there are no charges for landline if availing broadband internet, and due to any reason, if the customer withdrawn the broadband facility, but continuing the landline facility, he/she is having two types of deposits against their telephone number (If old customer before 2018).
To provide the best service to customers, BSNL allows to withdraw the security deposit paid by them for broadband if they discontinue the internet service and continuing the landline, but the refund will be issued in the form of coming telephone bill adjustment.
Process to get refund of broadband security deposit
Refund required customers may approach to concerned BSNL commercial officer and submit your written request for refund of broadband security deposit in the next coming telephone bills, then the authority can raise a deposit adjustment request to concerned Accounts Officer in their CDR module.
After keen verification of services and outstanding dues, the Accounts Officer of BSNL may approve the request for adjustment of broadband deposit in present/future bills.
- In how many bills, the broadband deposit may adjusted?
As per the outstanding amount of the telephone, the security deposit may adjust in the bills
Ex: If having 675 as Security deposit, but having an outstanding only 500, then the deposit may adjust in two bills. - Is there any prescribed application form for security deposit refund?
No, just submit a written request to commercial officer.
- At the time of adjustment, the total security deposit may adjust or only broadband fees?
If the customer is continuing the landline service and disconnected only broadband service, then the landline deposit may continue as earlier.
- When the security deposit to be paid, If disconnected landline/ broadband services ?
If withdrawn the total telecom services, BSNL security deposit refund will be processed initiated immediately after completing the closure of landline / broadband service work orders, and to be paid to the bank account of the customer through NEFT with in short time.
S KUMAR says
FOR KIND AND PERSONAL ATTENTION OF GM / APPELLATE AUTHORITY / NODAL OFFICERS
Sir,
1. I am an ex-serviceman from Indian Army and was a subscriber of BSNL (LL BBG Rural Combo-UL-650) with telephonenumber 044-2748 2628 (Account No 9037978797) from BSNL Exchange, Anupuram Township, Chengalpattu District.
2. Consequent to my transfer, I surrendered the service of LL with BB from 01 July 2020 to BSNL Exchange, Anupuram Township. I had paid all the bills since installation till surrender of the service without fail and nothing outstanding. My security deposit has not yet been refunded and no response / reply is received from the exchange for the last six months. Calls are not attended to and no responsible person to reply is available in the exchange.
3. I therefore request your good office to kindly look into the matter and arrange to refund my security deposit without any delay. My bankers are PNB, Adyar, Chennai – 600020, IFSC Code PUNB0033800, saving bank account No 0806000403051292.
Thanking you.
With regards,
Jai Hind!!
Sincerely yours
S Kumar
Ex-Serviceman, Indian Army
Mob No 94450 66804
Suresh says
BSNL Team,
I have surrendered my landline connection 044-22281805 on 16/07/2020 with necessary documents at BSNL exchange/customer care center at Chrompet-44 and further sent all required details and documents on 25/07/2020 to Accounts officer, BSNL, Chennai-32. I have not yet received my deposit amount, please expedite, Thank you, Suresh.
Mihir Kumar Sinha says
I have surrendered my telephone with the broadband facility and ISD facility three months back, All the outstanding bill paid successfully, But to date, I have not to receive a security deposit, Total security deposit was Rs 2000/- as it was ISD facility. My phone no was 0381-232-8020. Kindly arrange for a refund of the security deposit.
N. GURUMURRTHI says
I surrendered my Land line with Broadband in chennai KK Nagar division on 18.12.2019
My order createdon 18/12/2019 15.31.22
Service ID.Phone No.044-23717033 CHN/PGO/2020/5368 10822
Billing account No. 9032739718
BSNL Order No. 122208 383909
Order ID. 1-A7ASQP1
Past one year no communication from BSNL. I approached the BSNL Kodambakkam office in the Accounts Department. two times. Nothing response. Last three days back i approached then they request a blank cheque crossed. I said i already handed-over and however again i gave it.
I am aged 74 and my wife is 70 years old. No other persons with us. I cannot go each time to BSNL office because from my house to office 6 KM. No public service connected. I engage an Auto for which for on ward Rs. 150 and return for Rs. 170. Moreover I was affected by CORONA and admitted in for 32 days and discharged. This is my position.
Keeping the public money for a year without any service is too bad.
I request the same may be refunded very early.
Rathna says
Hi , I did a wrong recharge by mistake, Can you please reverse it to me, Tried the below SMS but it didn’t work for me REV 6366026393 365 5932002536, even if you can convert it to talktime it is fine.
sukhdev singh says
i have surrendered my bsnl connection phone no. 0175-2357941 jan 2018 i have not received my till date
Milind says
I also fed up of frequent faults in both landline & broadband services, Just paid yearly charges for unlimited services. From week both services are dead, No feedback from service center, Just called the 1500 & registered complaint. 020-27110199.
jayan says
It is breach of contractual obligation of BSNL for NOT refunding the Security Deposit as well as the bill paid during the faulty phone period, I have deposited the LL and submitted all refund and bank details, NO action from the already sunken BSNL, What action can sue against BSNL for NOT refunding the security deposit collected,
jayannpol@ gmail.com
Narender kumar says
I have surrendered Landline Phone with Broadband facility installed at Yamunanagar (01732224446) and the same was disconnected as per confirmation received from BSNL authorities w.e.f. 03/09/2020 and have applied for refund of security deposit on 10/09/2020, but till today nothing has been heard from the authorities. Kindly do the needful at the earliest for refund of the security deposit amount as early as possible.
sanket Shah says
I have surrendered my BSNL connection (phone no 0265-2250956) in FEB 2020, I haven’t received my security deposite money 500Rs till date.
Rohan Kabadi says
They say refund will be initiated shortly but it takes 5-6 months to reflect in ur account.
Binesh Kumar Tyagi says
I have surrendered phone with wi fi facility no 01302231702 One year back. Till date security is not received. Please credit the same in account no 1049000200094818, in my name at pnb Raipur Sonipat with ifsc code punb0467800. Thanking you
Satyanarayana Parvataneni says
My LL no.8645246549 and A/c no.9021762399.
Initially I have paid deposits for LL and ISD. Later I had BB connection and deposits as well as modem charges along with installation charges are paid. When BB discontinued I have not claimed modem and installation charges.
After nearly 4 years, I have approached bsnl for BB connection by online registration due to covid19. BSNL organisation have given BB connection on 7th August 20 after a lapse of 4 months. BSNL has given connection by furnishing I’d only. No modem and installation is claimed since the deposits paid previously.
Now the bill raised shows one time deposit of 250 is claimed. Is it justifiable. Please clarify.
Jamshed Madan says
I have surrendered my BSNL connection (phone no 0261-2351048) in Decemberl 2018, I haven’t received my security money till date. I would like to know refund date for the same.
Prasanta says
Follow the procedure, after submitting disconnection form 1week later go to your exchange with torn part of disconnection application, ask BSNL staff for a work order to deposit the receiver, roset box(white colour), modem, adapter, lan cable, splitter box etc. After all, are submitted by you they giving you a clearance BT-92 form.
Again after 3 months,
1.application for the refund to account officer with your exchange name
2. Surrender tear slip with BT-92 form
3. Cancelled check
4. Deposited receipt is given by BSNL to you on 1st time.
That’s all.
N.B. each n every time you must ask BSNL staff for what to do.
Suresh kumar goel says
BSNL has appointed agents for connection and services, but they do not provide any service and their behavior is very bad, I have broadband connection 2981357. Speed is very slow and also not getting parallel connection despite repeated requests.
R.Balakrishnan says
My Tel. No.044-24453240.I had surrendered the broadband connection on 18th Oct 2019.Ack.no.122186073251 received on 13/12/2019.Also submitted Bank details in person. Till date no response from BSNL Chennai 600020, Paid Security deposit of Rs.3000.
Ashutosh Anil Daga says
I have asked for refund of deposit but officer denied it saying it’s not under his control but Mumbai office manages and control deposit amount, It’s been one year now Kopargaon, District Ahmednagar. Amount around 3500₹
S Rajendran says
I need to get my refund, Am surrendering both my BSNL landline and BSNL Broadband, Both have been not functioning for over 10 days, I have given multiple complaints and mails. Not one of them answered. I have moved to another telecom service provider, Please do not harass me with delays.
My landline no. is 080-25376418
STATE BANK OF INDIA PAUD ROADPUNE says
We surrender following landline from Apr 2019 but till date we have not received deposit please reply
02025462475 02025451210. 02025452020 02025457909 02025420514
Bharam Yadav says
I have surrendered my BSNL connection (phone no 02550-275695) in April 2019, I haven’t received my security money till date.